Cannot receive or send pictures

[iainkelly]

Hi There,  we've got a plan that is meant to include sending and receiving picture messages but it absolutely doesn't work.  We've tried all kinds of things!  Please help!  

[Harjind]

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@iainkelly wrote:

Hi There,  we've got a plan that is meant to include sending and receiving picture messages but it absolutely doesn't work.  We've tried all kinds of things!  Please help!  

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Up until recently, I had the same problem. All I did was enable my data and the problem was solved. If this does not work, then you may have to look into your APN settings.

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[Alex888]

@ianikelly What is the make and model of your phone?
Check your APN settings, they should look like this:
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F
Don't forget to save these settings and then select this APN as the active one.

[jotsang]

Did you enable data on your phone? MMS needs data enabled.

[computergeek541]

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@iainkelly wrote:

Hi There,  we've got a plan that is meant to include sending and receiving picture messages but it absolutely doesn't work.  We've tried all kinds of things!  Please help!  

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The is likely an issue with the APN settings on your phone not being set correctly.

Some information provided by Public Mobile is shown here: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

Depending on which phone model you have and the software that it runs, slight variations of the settings might be required.