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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 57251 Views
  • 173 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 63920 Views
  • 183 replies
  • 32 Bravos

Need to unlock a Bell, Rogers, Fido and Telus?

Need to unlock a Bell, Rogers, Fido and Telus? I have found using chat a fairly quick and easy way to unlock a phone while in the comfort of your home. You will need to be sure what carrier it was on and have the full IMEI number ready.  You should m...

88cranston by Model Citizen / Citoyen Modèle
  • 3116 Views
  • 2 replies
  • 5 Bravos

Picture texting queued for sending

Hi I keep getting a “queued for sending” message and a “could not send message will be sent when services are available “ when I send photos via text.i am a new customer so just discovered this, I am using the same phone and it has always sent and re...

Karyathena by Great Citizen / Super Citoyen
  • 9532 Views
  • 17 replies
  • 0 Bravos

Resolved! Local texting issues after expired U.S. roaming add-on

Visited the U.S. recently and bought a roaming package. Shortly after the package expired, I am unable to receive local texts. Friends indicate they have received texts from me but I can’t receive from them.have the identical issue on my wife’s phone...

Walley by Great Neighbour / Super Voisin
  • 2057 Views
  • 11 replies
  • 0 Bravos

Transfering a number from Koodo mobile

Hello, I was having troubles transferring my old number from my Koodo account and was wondering if you could provide some assistance. I was confused on what number to enter when it asked for an alternate number. As well, I tried to set up a new numbe...

emidurfeld by Great Neighbour / Super Voisin
  • 1314 Views
  • 4 replies
  • 0 Bravos

Please Help: Searching fails to find PM Service

My iPhone 7 can not find PM service.The account status is Active. Same PM SIM card works in other phones and other non-PM SIM card works well in my phone. Only the combination of this PM SIM card AND my phone does not work.Many attempts to remove and...

asha_hui by Great Neighbour / Super Voisin
  • 1096 Views
  • 3 replies
  • 0 Bravos

Resolved! Account sign-in does not recognize my email

Hello, I'm new to Public Mobile and I can't sign into my account using my email address - I get a message that my email is not recongized.  I tried creating a new account which sent me a text message to my phone but I'm not receiving any texts.     C...

ralitalien by Good Citizen / Bon Citoyen
  • 4103 Views
  • 15 replies
  • 0 Bravos

Cant receive or make calls/texts

Activated my sim a few days ago and im not receiving texts also every time i go to call a number it just ends the call straight away

tomtom123456 by Great Neighbour / Super Voisin
  • 2668 Views
  • 14 replies
  • 0 Bravos

Resolved! All calls disconnect after <1 minute

I started having this problem shortly after I purchased the "Canada-wide Talk Booster 500" on Sept 23, 2019. Now every call starts with 3 beeps and disconnects in 50-55 seconds. I have rebooted the phone and reseated the SIM. FWIW, although the addon...

electro65 by Good Citizen / Bon Citoyen
  • 5280 Views
  • 22 replies
  • 0 Bravos

Resolved! Voucher

I am getting really frustrated with this BS. I’ve tried to enter my the voucher pin on to many occasions, to no f***ing avail. How can I get these in to get my service?

Tapper by Great Neighbour / Super Voisin
  • 2241 Views
  • 11 replies
  • 0 Bravos

Resolved! Iphone4s

Will network support iPhone 4s currently on TELUS network.?thankyou

Gman99 by Great Neighbour / Super Voisin
  • 1885 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment Issue

HeyI have a really urgent problem! I have vouchers to pay my plans but I can't find any voucher number - not on my receit nor on any other documents. Can anyone help me, please?

Leonie0202 by Good Citizen / Bon Citoyen
  • 2311 Views
  • 13 replies
  • 0 Bravos

Suggestions for Improvements and Help

Though I'm Posting this - I DO NOT HAVE A PublicMoble Account or #.I'm Pretty New Here, and I really don't have a Lot of Cell Phone USER Experience....In My Short Experience with P.M. (Helping my Friend) - I find that I can't communicate from My Comp...

Darren_M by Good Citizen / Bon Citoyen
  • 2210 Views
  • 10 replies
  • 0 Bravos

whats up!

Have been ages since I been in on my acct. I was looking at changing my plan maybe to something better but know I notice all plans are all 3 g only 1 plqan for 1gig and no other things. I have friend last night that wants to go to PM but she alll she...

dnewf by Great Citizen / Super Citoyen
  • 1548 Views
  • 11 replies
  • 0 Bravos

Resolved! Not working without wifi

I have a Motorola phone. Account is paid up. My phone is only working on wifi at home. I have the data turned on also. Pls help!

AyahReslan by Good Citizen / Bon Citoyen
  • 3207 Views
  • 15 replies
  • 0 Bravos

Top up

How come it wont let me reactivate my 50$ plan ...says I'm suspended and that there isn't enough money when my plans only 50$ and my account balance is at 52$

Dexter1923 by Great Neighbour / Super Voisin
  • 1037 Views
  • 4 replies
  • 0 Bravos

My posts disappearing

I have made 3 responses to two different topics today but they’re not included in the thread when I checked back few minutes later

sulagok by Model Citizen / Citoyen Modèle
  • 1365 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone # transfer not fully successful

Switched to Public Mobile this afternoon; was assigned a new phone number. Wanted to use my previous #, but Walmart employee said they've been experiencing issues recently with porting over numbers -- told me to do it through my Public Mobile account...

Unstable_too by Good Citizen / Bon Citoyen
  • 3074 Views
  • 17 replies
  • 0 Bravos

Walmart didn’t want to sell me SIM card

I went to a Walmart to get 2 SIM cards for my family, the guy that worked in the mobile section said they do sell PM sim and proceeded to get the sim. Turns out he only had 3 left, asked if I was going to activate right away. Said I will activate mys...

DL888 by Model Citizen / Citoyen Modèle
  • 1172 Views
  • 3 replies
  • 3 Bravos

Resolved! Sign in to network Public Mobile error message and no data access

please help I am not able to get the mobile data, I am getting the error bellow The network that you’re trying to join has security issues. For example, the login page might not belong to the organisation shown. CONTINUE ANYWAY VIA BROWSER VIEW CERTI...

bellusha21 by Great Neighbour / Super Voisin
  • 7882 Views
  • 14 replies
  • 1 Bravos

Resolved! Resetting password

Can the moderator please help reset my password?   

Bball4life by Great Neighbour / Super Voisin
  • 3874 Views
  • 20 replies
  • 0 Bravos

Not a question, but a kudos to Wow Mobile in Woodbine Mall

Sadly, this is a bit late, but reading issues here in the Community made me realize how lucky I was to have such a wonderful experience signing up with Public Mobile via Wow Mobile in Woodbine Mall. The young lady who assisted us was very patient wit...

Ninja0628 by Good Citizen / Bon Citoyen
  • 1102 Views
  • 3 replies
  • 5 Bravos

Resolved! Password Reset links not working?

Hi there. Ive been trying for a few weeks now to reset my PM self serve password as I canot log in. I get locked out after 2 attempts and the password reset emails that are sent come about an hour or two later, and the links in them don't work.  can ...

askhanthan by Great Neighbour / Super Voisin
  • 2000 Views
  • 8 replies
  • 1 Bravos

My account is not loading

When I login to my account it shows empty screen with hello only, my number is xxxxxxxxx Edit:. Phone number redacted by will13am.  Please do not post personal information on the public forum.

rawansandhu by Good Citizen / Bon Citoyen
  • 2262 Views
  • 16 replies
  • 0 Bravos

Resolved! I’m locked out of my account

I’m locked out of my account cause I forbimy password. I did the security questions and email was sent to me... except none arrived. I checked every box I had still no email. I went through every step and I’m losing my mind. Someone please help me. 

Sarahrog1983 by Great Neighbour / Super Voisin
  • 1078 Views
  • 5 replies
  • 1 Bravos

Resolved! Is it possible to keep my Koodo Number?

I want to join, but I'd like to keep my Koodo number. Do I still have to buy a new SIM card? My Koodo number expires on Oct 6. I would apprecaite some help. Best,Sanita  

SanitaFejzic by Great Neighbour / Super Voisin
  • 2847 Views
  • 9 replies
  • 2 Bravos
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