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agyang · 08-21-2020

Just wondering if anyone is experiencing or has experienced anything similar. I purchased the long distance plan add-on and it's fine when I make calls to the US, but when I make calls to China I get one to three ringtones max. and then it just goes ...

agyang · 05-29-2020

Hi there, I am really confused - when I make a call today I hear a robot voice saying I don't have an active plan. I log in here and it says my account is suspended, but then it says to ignore the message if I have sufficient funds or Autopay. Well I...

agyang · 05-29-2020

Ok so I changed my credit card to something that expires in 2021 and it worked. So maybe there's some system issue which doesn't allow you to use the credit card if it expires in 3 months...my last payment from the Aug expiry credit card was end of A...

agyang · 05-29-2020

Ok this gets weirder. It's the same credit card I have been using the past 6 months and it expires in Aug 2020, but when I try to manually load it it says it can't process it. Like what? I used the credit card yesterday and it was fine. Is there some...

agyang · 05-29-2020

Huh that's just weird - it's via a bank credit card so should work and I am nowhere near the credit limit. OK I'll top it up manually and see what happens...

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international call to China not going through

HELP - suspended account

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Re: HELP - suspended account