international call to China not going through

[agyang]

Just wondering if anyone is experiencing or has experienced anything similar. I purchased the long distance plan add-on and it's fine when I make calls to the US, but when I make calls to China I get one to three ringtones max. and then it just goes quiet and the call automatically terminates. I just can't get through. Is this Public Mobile's issue or something else? 

[Dunkman]

@agyang 

Is the problem with one specific number or different phone numbers in China?  

You should have the following add on:

400 International Long Distance minutes   $15

Included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

Maybe try rebooting your phone or a network reset.  

[gblackma]

@agyang are you using the exit code? Stay safe. 

CALL CHINA FROM YOUR MOBILE PHONE OR LANDLINE

1. Step 1: Exit code – 011. Your international phone number should start with North America exit code 011.
2. Step 2: Country code. Followed by China Country code 86.
3. Step 3: Area code and number. ...
4. EXAMPLE: 011 86 10 xxxx xxxx.