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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

PUK Code

Hello, I need a PUK code for my daughter's phone that I activated yesterday. Any help is appreciated. Thank you!

Resolved! Voucher not accepted

$20 Voucher not accepted, said to see Public Mobile community online. How can I add this $20 to my account?

$5 vouchers refused.

I purchased $40 and 3x $5 vouchers. The system did not accept any of the $5 vouchers. I have emailed photos to Moderator_Team. My account is suspended as the result. Very unhappy

Resolved! Data Usage Is Wrong

I recently switched to PM for the plan I have $15/m, 100m talk, unlimited in and out text and 250mb bonus data. But when I go to data usage on my phone it says I’ve used 58mb/100mb which is wrong not only because the plan says I have 250mb but also b...

Can not receive text message

I could not receive text messages about noon time on July 25, 2019. My phone is Samsung. I called them twice. They told me that the phone has no problem and to change the different Sim card to see if it works. After changing other Sim card, it works ...

Resolved! Data stopped working

I am new to Public, signed up for $40 5G at 3G speed, 30 days in early July. Data worked fine up until 4.25G, then stopped working. I logged into my account and it says I have used 4250.8/5120MB. I'm on autopay and plan renews August 1st, but for now...

Resolved! Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber

Over 24hours ago I purchased another SIM from PM for another family memeber. I am trying to setup a new self service account for this memeber but can not make it past step 1. I click on Create Account and am taken to Step 1 - I enter my phone numbe...

How can I cancel my plan (that is never activated)

Hi, I have activated my SIM card 2 days ago, still no signal and no reply from moderators. Is it possible to cancel the account and get my money back?

Cannot top up

I purchased a $5 vocher and I cannot top up my account says its the wrong voucher??

Look for 2nd account

HelloI have two cell numbers with different plans. My credit card was recently expierd so the line did not work. I have logged in today to put the info of the new card but was able to find just one cell number under my name. How can I see the 2nd one...

Comox Valley - Vancouver Island

We live in the Comox Valley, Vancouver Island, and since last night both our phones are only giving us the message "Emergency Calls Only" when either of us attempts to call out. Both accounts are active and paid and there is nothing that indicates an...

I would like to have my phone turned on.last friday nothing

Resolved! Problem porting a phone number from Speak out

Absolute new guy here, my apologies if this is a dead simple question and I mssed the answer in the knowledgebase.I have set up my PM account and filled out the information to port my existing number from my Speakout account. The Speakout account is...

New unlimited plans

I see Telus and Rogers have come out with unlimited data plans where you can even bring your own phone.Is Public Mobile planning to come up with a similar plan since add ons are limited and expensive?

Open a new account with PM over a week, Phone can not received any calls.

Help! Help! Help! I opened a new account for my grandma in Walmart store a week ago. Walmart did transfer the old number from Speakout. Until now, the transfer wasn't successful and her PM number can call out and sending and receiving tex, but cannot...

Sometimes can't receive MMS

Here's the situation:I can send MMS always and receive MMS from people sometimesI always have my data turned on and I am not over my data limitI have the correct APN settings (see below)When I fail to receive the MMS, I get an error message that when...

Resolved! Changing auto withdraw date for payment

Hello.Is there anyway of changing the auto withdraw date from the 20th to the 1st of every month for paying the public mobile account? Thanks, Pat

Resolved! Account suspended, problem with renewing my plan

Hi,I recently renewed my credit card and now that my 3-month plan has ended, I need to update the info on my Public Mobile account so I can continue using the service.Unfortunately, I'm unable to access my Public Mobile online account. When I write i...

Phone Compatibility

PM website said my phone was compatible but having trouble registering on the network. My phone has networks 3G WCDMA: 2100/900(B1/8) and 4G FDD-LTE: 2100/1800/2600/900/800(B1/3/7/8/20), should this work? I am wanting to use 4G.

Billing increase

I have been with Public mobile for a couple months and signed up for automatic payment using credit card to receive $2/month savings....that savings has disappeared???? Any reason why

Resolved! Account suspended!! Help

Hi why am I getting this message on my account when I have topped up a $40 voucher on 25th. And it shows I have a total of $42 available funds??"Please disregard this message if you have enough funds in your balance or are on AutoPay.Your account has...

Friends cannot call my number

Hello, Recently joined PM and everything went great except that friends can't call my number or sometimes can't text. Iam able to send texts and call friends. I did recently cancel my former provider (Bell) before joining so I'm assuming that has som...

Resolved! No talk service

Prior to July 13 I figured I ran out of my 100 minutes as a recording said my plan didn't cover long distance. So I added $15 to continue service. Still no talk service. Changed plan to $25 month plan and of course prepaid and watched payment go t...

Frequent Service Outages Lately

RAGE! ANGRY! PROFANITY! THREATS! MISPELED WORD! Am I doing this right? For the past week at least (possibly more because honestly I am not addicted to my phone so it usually just sit there idle when I am home in the evening) I've noticed that my phon...

Resolved! Activation unsuccessful

I ported my number from Telus Mobility (so no unlocking required) and activated my SIM card yesterday. At the end of the activation process, a generic error message appeared on my computer screen. I then received a text message from Public Mobile...

reward

i have referred a friend on Jul 4 2019when will i and he get the reward?

Resolved! can't log into my account, can't verify email.

email is xxxxxxxxx@xxxxxx.xx. when press forgot password it says cant verify.i want to reset password to log in to account and pay plan which is expired, couldnt renew plan through calling either. hope it resolves on its own... Personal information ...

Resolved! Problem renewing my plan, top up issue

Hi,My data service got suspended, so I tried to top up my account and make a payment. The system is not really making it possible. It also says the plan is $10, not $40, and won't let me top up to the latter. Could you help?k.

Umidigi A3 Pro data problem

Hello! I just bought an Umidigi A3 Pro to replace my broken phone. It works great except data. The WI-FI works fine but I have no idea why the data doesn't work. I know I have data because I checked my account online. I saw a similar post on this sit...

Resolved! No service, connecting only to T-Mobile

So my problem is rather storied. First I start losing data randomly, and connecting to T-Mobile (if I was near the states, roaming). I had SMS working for a bit, and when I did a factory reset I got both SMS and data working. Everything seemed good, ...

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