Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was signing up for the first time with a new SIM. I choose new number because I have to go through the port from Koodo to public mobile. I had set up AutoPay with my credit cards and it spun a long time and then gave an error. When I try to start a...
I need help porting my phone number from Bell to Public. The transfer option on self serve is not working. Thank you
Hi I purchased unlimited us roaming talk 10 days it was $8. I don't see that option anymore, only seeing us roaming bundle talk n text $15I only need us roaming talk .. I'm in USA need this asap
Hello,How do I hide my private statistics from my public profile?Thanks in advance
I am not able to send pictures via text message. I turned data on and then restarted my phone. I still cannot sent pics with a txt.I have an iPhone (i think). If I go into Cellular Data Options; Cellular Data Network i see three lines APN isp.mb.com...
I registered when the 30 days plan was going But my payment record says I paid for second month which should be free and I also got a messay saying 'Public Mobile here. Thank you for your payment. Your plan has been successfully renewed! Let's keep t...
I'm a new user and just set up my voicemail. I tested it out using a number that is in my contacts, but when the reader reads out that I have a new message she reads out "New message from plus one six one three blah blah blah" -- I don't want to hea...
I bought it today. I want to change to the $15 plan. but already paid $40 with $10 off for 8 months in this case. when I change the current plan to another plan, will i pay $15 today?
Not sure if this is allowed as it is not a question, but more of a solution (I'm a newbie here). A couple nights ago I could not make any outgoing calls or send texts. I would select a contact then try calling or text someone, but it would say "You a...
Hello, I just signed up for the service and tried to log in and it will not accept my email address or the password... what am I missing? I'm sure I have the email address right but it's saying it's not recognized if I choose 'forgotten password'. H...
SpoilerI am not sure how to add Friends to the Friends list, please help.Is it by name or phone number only?I am not sure how to add Friends to the Friends list, please help.Is it by name or phone number only?
Can I change my plan and still keep my promos? And will it charge me extra for changing my plans?
I wish public mobile have an unlimited plan on text, data and talk in Canada. It would be so cool without watching the clock.
Hi there,I need to print calling history for the last 9 months to renew my medical insurance card. I don't work nor study. The only way to prove my presence in Quebec is through the call history. Self service gave the history of the last 3 months, bu...
I have switched from Rogers beginning of this month and everything was good.However, I got 4 calls from unknown person(all different) today as they had missed call from me but I never called. Has anyone have similar experience? Thank you
I signed up a month ago to public mobile when it was "sign up and get a free month of service" my question is, my payment date is coming up. I do not see credsit in my account for the free month. Does it just do it automatically or should I see the a...
My $15 plan expired despite having money in my account - why? Cut and pasting "Balance: $20.00"
I received a reminder to update my Auto pay card which I did immediately up on receiving the message. The next bill is due in three weeks but my account is asking for a One time payment now to cover the amount due in 3 weeks? No payments were missed....
My bill was on autopay as of 21st of January but I didn't have funds in the account. If I were to put the funds in today will my bill still expire on the 21st? Meaning I would only get 3 weeks of service when my phone was cut off for a week or will i...
I purchased the US roaming add-on using the two-step process that everybody describes. The funds were added, the add-on was bought, and my payment history clearly shows that the $15 was removed from my account. The problem is that the US roaming add-...
Trying to figure out why my all of a sudden had no signal on my phone.Tried different phones still the same issue. Called my number from another phone and said number is not in service.Want to know the status of my account but cant reset it, getting ...
Have just noticed on my credit card statemen that the monthly charges for my PM auto pay account are $16.95 even though I'm entitled to reward discounts. Cut and pasting rewards shown on my account page.Loyalty Reward ($1)AutoPay Reward ($2)Communit...
Hi,I do not have any cell signal today, even I restarted my phone. Anyone else have the same situation?Thanks.
Port was unsuccessful. Old and new sim both half work. Go through the steps, the "next" button won't work on ticket to moderator.
Is it possible to get a refund for a SIM that was never delivered to me, or a credit to get another one? It's been 10mdays and Canada Post tracking says it would be delivered by EOD Jan.28Order 187600
Hello, When my wife and I set up our Public Mobile SIM cards and accounts, I technically referred her to the service. However, this month when we were billed, I have not received the 1$ reward for doing so. Why is this? How can I change this? We beca...
Hello. I have activated my sim card on 10.30pm in 30th Jan 2020. I ported in my number from Chatr and wait until next day morning and my phone just show "SIM not provisioned for voice" . Then I think it might be the port in problem and i swith to a n...
What the heck is going on in my account? There has been nothing but issues since my botched renewal in early December. My renewal is supposed to be the 2nd of February. I check today it says February 22nd.II look in my payment history and I've been c...
