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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to port number from Koodo

I just signed up for PM today and tried porting my Koodo number so I could use it on PM. I did this through Koodo self-serve. Afterwards, my Koodo SIM was successfully overwritten by my PM number but my PM SIM doesn't connect and my Koodo number (the...

Signal

I am unable to make phone calls now. No cellular connection for a few hours. Is this normal? I'm downtown. Completely inconvenient. I used my data and made a phonecall on my app..I just happen to get the 250bonus data plan...I'm lucky otherwise I w...

Sim Card Refund

Hello, I literally just bought a Sim card online a few minutes ago to get the special weekend plan, realizing afterwards that not only did I have to pay $11.30 for it when I could have gone to the store and gotten it for free, but it would take a few...

Resolved! Phone bluetooth and contacts

Just curious , I have recently bought a new phone and set up with public mobile , I have a kia soul and have connected to the bluetooth , twice now I have noticed it is asking for Kia motors to update my contacts , never happened on the other phone ,...

SIM Card not working.

@CS_AgentAfter transferring from Bell to Public Mobile my phone says the new SIM card is from a carrier that is not supported under the activation policy currently assigned by the activation server. So I am at a loss, I can't use my phone at all now ...

two accounts

Is there anyway to transfer credits from one account to another? Also, I would like to delete an account, as I am no longer using that one, how do I do that. I have a new email I'd like to assign to my current plan/account ?!

Resolved! setting up an account

I can't register on the self serve.I am not getting verification code through text.

How fast is 3G data? DON'T TEST IT !

I joined the "less for less" club yesterday and decided to find out just how much less I was getting. I thought I would see how slow 3G speeds really are and I ran a Telus Speedtest. I was pleasantly surprised to see 287MB/s until I realized at that ...

I want to cancel this service

Resolved! US data add-on

Just wanted to confirm couple of things about purchasing the US data add-on from someone who has recently used it. After first purchasing (2 step) the data, what is the best procedure to activate it when in the US. (1) I know you have to select one...

Can't Log In

Hi, I created an account for self serve a while ago when I ordered the shim chip. When I did that, I got an email to verify the account I did so and was told everything was fine. When I try to log in I'm told my credentials are invalid. When I ask ...

Resolved! No longer see my data usage

Hi I no longer can see my data usage from the main dash board. Could you please correct this? thanks

Resolved! 4G LTE data

The public mobile site refers to plans with 4G LTE data, which plans are those?"4 Plans with 4G LTE data can access maximum LTE download speeds (manufacturer rated at up to 900 Mbps; expected average speeds 12-250 Mbps). Plans with 3G data may reach ...

Test that proves turning off LTE results in faster 3G data speeds

merged

Resolved! late payment suspension

Auto pay not set up correctly. Missed a payment by 2 days but payment went through 5 days a go. Phone will still not connect to network; no phone calls or texts or data. How can I fix this?

referral disappeared after friend changed plans

I have referred a friend and my credit showed for the first month then it disappeared. The friend told me that she had changed her plan. Does this means I lose the referral credit and if not, how do i get it back? I

Resolved! New phone

I can makecalls butnot text on it I can receive them but they won't send out

Resolved! I have a PM SIM that I want to give to a friend...

I have a PM SIM that I want to give to a friend. I already activated it and used it. Is it possible to transfer ownership of the SIM card that is under my name to be under my friend's name? I am also hoping that she can then port her cell number (f...

I added a add-on but it still not active

I added a add-on but it still not active. I have already enquired about this but to no reply. Please reply

Resolved! Can my PM number be ported to a new PM account?

Can my PM number be ported to a new PM account? I ask this question because I would like to get the new 5GB PM bonus promotion that applies only to new accounts set up on $25 and up plans.

My avcount

I nees help resegting username or password please

I'm not able to send or receive calls plan expired activated a plan after expiring

Hey there guys, I've activated a plan , but still not able to use any service, please do helo me

I wish PM could off some 90 days promotion plans

I like 90 days plan. But it is more expensive than 30 days plans. I never find any promotion for 90 days plans recently. Strongly recommend PM could offer some 90 days promotion plans in short future.

Resolved! Transferring phone number from another prepaid company help

Hey guys, I’m trying to help a friend transfer over her current active orepaid bell phone to public mobile. How does she get her account info? She said she just calls #321 and adds minutes from an automated program. Thanks in advance

I cannot make a credit card payment online.

I just tried using the website to make a payment to my account using multiple credit cards, and each attempt is declined. When I contacted the credit card company about being declined, they said the address used ifor verification s extremely differe...

I need to get an unlock code for my phone

Needing to unlock my phone from Public mobile.Please get a mod to contact me at xxxxxxxxxx@xxxxxxx.comPlease ASAP edited by computergeek541 to remove personal information

Resolved! Is $15 plan 250MB data one time bonus or monthly ?

In the new $15 plan it says bonus 250M data with autopay. Is it a one-time bonus or monthly offer as long as autopay is setup? Thanks Robin

Auto pay

Resolved! How to cancel account if nobody answer my questions?

How to cancel account if nobody answer my question?

my account is disabled and i can't get any info

So i don't know what happend to my account its not active and it won't let me even go on the self serve it says my email is disable ?> i have tried to get in touch with the moderator but they are not gettin back to me ...... HELP

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