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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data overage

Hi I was wondering how much data overage costs. Thanks

Resolved! I want to remove my addon but did not find a link to remove it.

Hi, I thought the Addons are only valid for one month during my US travel but found it's still there. How can I remove it? Thanks

Resolved! visa charged 2 times..

Number change?

How do I change my number after already using up the (1) time per 30 days? Accidently tried to port old number over after account was closed now I can’t recieve calls I can only make them and can’t recieve texts unless I send them

Resolved! Help transferring a Koodo prepaid number

Hello, I just activated my account on Public Mobile and I want to transfer my old prepaid Koodo number to use as my Public Mobile number. But I get the below error message when I put in my old number and check it's eligibility. We were unable to tra...

Resolved! Manage 3 Numbers On 1 Account

Is this possible? When I activated my numbers, I used a single email but when I sign up for self serve, it's asking me for a new email for each number. Anyone know?

Resolved! Flash sale- 5 gb of data

I am new customer and just sign-in this weekend for $30 plan for 30days. I am sure that I am eligible for the bonus 5GB data as one time add on to my account. I just check in to account now for the bonus 5GB data as one time add on and it is not yet...

$10 referral and $1.00 on my bill

Hi there... does it take a couple of days to show the $10 bonus I should get for referring and the $1.00 that I receive each month he has an active account. Also had a question how to change the email address thanks Colleen

Resolved! My sim and account

Ok I lost my sim card and bought a new one . I just want to change my phone number onto my new Card but I cant sign in

Resolved! useing Whatsapp for international calls

I'm receiving international calls over Whatsapp. Why are my are my canada minutes are being used up?Thanks for any replies, upet

Suspended account

I put money on my account and it still says suspended, how do I fix this?

Resolved! visa charged twice - how do i get a refund

visa charged twice - how do i get a refund

Resolved! contact a monitor

I needed to find some information I had found before but had forgotten. I eventually found it by a lengthy roundabout procedure, but one of the things I tried on the way was "contact a monitor". It took me to a screen that said "Private Messages" but...

Buzzer code dial in from same Province but connect to voice warning said this is Long Distance call

my plan is Unlimited Canada-wide Talk, Buzzer code dial in from same Province but connect to voice warning said this is Long Distance call. Who can help me? thanks.

Resolved! disable voicemail

is it possible to disable my voicemail inbox? i have another service i prefer to use... past carriers I've used have been able to turn it off when i spoke to phone rep, but can't connect w/ one here

Trying to call voicemail and recording says I need a long distance add on?????

I'm trying to check my voicemail today and I can't, an automated voicemail says I need a long distance add-on to check my voicemail. Whats wrong with Public Mobile, I cant even make local calls without getting the same recording?

Resolved! New user, just signed up and the London Drug agent missed re-adding my referral numbers

Hi all, new to the Public Mobile service. I have 4 lines and activated 2 more last night, we had a nightmare getting a number ported and a new number assigned, lost the first one. Anyways when we first started he had my referral numbers to apply it t...

Resolved! I set up auto pay

I set up auto pay but since it was my first month with public mobile. It didn't take off my auto pay discount and noticed now doesn't look like next month will have it. Should I wait a couple days till my cycle renews. And wait till it takes it out i...

Auto Top Up Failing

I am trying to top up, but it will not seem to load, then if I try it says "Your account has already enough balance" - but the funds that are there are the Rewards funds only.

Resolved! Problem checking IMEI

I'm a Public Mobile client. My wife also wants to switch but, when she enters the IMEI for her unlocked iPhone 6, she gets the following message: "Your device has not been reported as lost or stolen.The Network Compatibility check cannot be performed...

My data didn’t reset

Today was the day my data was supposed to reset. My payment cane off my card and it’s showing that it did on my account page but I still have no data ( I used all my data a few days ago) abd was quite excited to have my data and not be restricted to ...

Resolved! Can't receive WhatsApp verification code

Hello folks, new to PM. I just ported my number and calling/texting works fine but for some reason I don't receive WhatsApp verification codes via text. Any ideas? Using iPhone 5S.

Dropping calls and poor connection

I recently got a new pixel 3 straight from Google. I switched from an iPhone 6s. Both use nano sim cards so I was able to pop the sim out of the iphone and into the pixel 3. The pixel 3 seems to drop alot of calls and have poor connection. Like if I ...

Unable to change plan after topping up?

hello, we still have 10 more days for the renewal but might as well change it to the 25 dollars special plaln to access data. After topping it up, it wont let me change the plan, it says unable to process the request, but shows the balance of 25 doll...

Resolved! About change my plan

I want to change to a new plan, $15 for 30 days. I was asked to pay first, but I am on auto pay. What shall I do please? Or anyone from public mobile can help me to change my pan please?

Resolved! US Data Add-on

Has the 1Gb $20 US Data add-on disappeared? It no longer appears. I just bought one a few days ago and now I don't have the option to purchase a second.

Galaxy s8

I'm planning to get a galaxy s8 and then join Public Mobile. I'm going to order it from amazon. Will this work with this network?I appreciate your help. I'm terrible at this.https://www.amazon.ca/Samsung-Unlocked-Canadian-SM-G950W-Smartphone/dp/B0...

Resolved! In limbo

#moderator On Saturday (2 days ago) I went to London drugs and there registered and activated my SIM with PM. It immediately said "default error" and there was no connectivity. Clerk said to give it 24hrs. Sunday (yesterday) no network connectivity y...

Resolved! How is 3G service?

I was a PM customer a while back, until the Koodo $60 10GB plan came along. I know have a OnePlus 7 Pro, which has 2 SIMs. So I was debating (basically with my inner voices) the merit of hopping back on board with PM with their $38 plan ($40). But I ...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Data overage

Resolved! I want to remove my addon but did not find a link to remove it.

Resolved! visa charged 2 times..

Number change?

Resolved! Help transferring a Koodo prepaid number

Resolved! Manage 3 Numbers On 1 Account

Resolved! Flash sale- 5 gb of data

$10 referral and $1.00 on my bill

Resolved! My sim and account

Resolved! useing Whatsapp for international calls

Suspended account

Resolved! visa charged twice - how do i get a refund

Resolved! contact a monitor

Buzzer code dial in from same Province but connect to voice warning said this is Long Distance call

Resolved! disable voicemail

Trying to call voicemail and recording says I need a long distance add on?????

Trying to call voicemail and recording says I need a long distance add on?????

Resolved! New user, just signed up and the London Drug agent missed re-adding my referral numbers

Resolved! I set up auto pay

Auto Top Up Failing

Resolved! Problem checking IMEI

My data didn’t reset

Resolved! Can't receive WhatsApp verification code

Dropping calls and poor connection

Unable to change plan after topping up?

Resolved! About change my plan

Resolved! US Data Add-on

Galaxy s8

Resolved! In limbo

Resolved! How is 3G service?

If I buy two $20 bill credits (total $40 value) to...

new iPhone

Buying an eSIM with the same plan as current

SIM card Q?

No service this morning