Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Every time I make a local call , it says I do not have a long distance add-on., and I can not receive calls
if I pay 40.00 does this for sure cover 2 months or should I not bother and only buy 20.00 thanks
I bought a cheap mobile for talk and text only, It is a cewaal cw-147068-2 . 850/900 1800/1900 mhz. Will it work on PM. thanks for any help.
It is about time. Our complaints did help. http://www.680news.com/2018/06/14/ottawa-orders-regulator-investigate-telecom-sales-practices/
Hello, I’m just wondering how I can cancel my plan for public. Also I just paid for my 3 month plan last month and I’m just wondering if I am able to get a refund. thank you.
How would I be able to obtain one? Thank you.
Thanks to all the moderators and the rest of the community for making things easier and resolving everything that comes your way!!
Now that it's official that call forwarding use up minutes, I continued my testing to see whether calls forwarded to disabled voicemail with extended absence greeting use up minutes or not. I can confirm that they don't use up minutes. What about c...
Hi,I am signed up for auto pay. I was due today. I have no service and it is not allowing me to login to my account. When I try to reset my password, it wont even send me an email.I dont pay money to have no service. This needs to be fixed promptly a...
I am trying to reset my password on my on line account, but when i complete the online request, it says an email is sent but i never received it. I have tried 5 times. Need help.
I had this problem a few days ago, and a few weeks ago. My network coverage flips on/off repeatedly. I go from 3 bars to an X symbol. Someone suggested my SIM card wasn't seated right, so I re-inserted my SIM card and that seemed to fix the problem f...
Hi, my voice mail is delayed very much - hours. I tried reboot of the device (multiple times). Each time after reboot - the notification arrives right away. If the device is not rebooted - it takes hours for the notification to arrive. I tried cleari...
I noticed a voicemail pending on my phone this morning. There was no sign of a missed call but nonetheless, an unheard voicemail was waiting for me. As the prompt was relaying the number of the received voicemail, the voice tone changed to a Male voi...
How do I know if my sim card is active or not I am buying air time asap and another user replied to my messages said use his or her number as a referal so I did thanks also on Blackbeery 9320 here:
I just switched to a Zenfone 4 (ZE554KL) and everything is working except data. Can anyone help me figure out why? Thanks
Hello, I have been with PM for over a year and a half and my 2nd anniversary will be coming up later this year on November 20th. I was wondering if there was anyway to get my 90 day renewals around the 20th. It looks like my renewal will come around...
I run out my gb for internet and I pay before my due date I have automatic payment I have positive balance but no internet what can I do
Hi Moderator,I am the same person who started the topic "Emergency calls only". Unfortunately I am not from the lucky persons to get your service up and running on my LG TU 915 phone (former Rogers, now unlocked and in your list of working phones). I...
I've read many topics to no avail. Then I used pixel support chat from the phone. Extremely fast and helpful. They asked me to share the phone, I gave access, and in 10 min they found the prob and told me to download an update. I will see if it resol...
Hi, I can't make a payment with my VISA debit card, or register my card. I have tried about 30 times and it says 'rejected by your bank' but when I call the bank it doesn't even show an attempt. I've tried multiple browsers, incognito, and put my in...
please help me change the plan from 25 to 10,how can i do it,thank younot available online, only call? which number i should call
My old account xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx pin is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx i used able to call call centre but no more therefore i do not know my log in information so i cannot top up or edit ...
Hi there. I have $14 on a secondary phone that I no longer have a use for. Is there any way I can get that money back, or perhaps transfer it to my primary phone? I don't want it to simply expire. Thanks!
Hello I paid for 90 days of service on May 21, 2018. Today I am unable to make any phone calls or use data. When I try to make a phone call I am told it can't be completed and to call *611- when I do that it also says it can't be completed and to go...
Hi guys, would like to change my dispaly name. Can you please help me with that.Thanks
On June 10th when I was at the wow boutique signing up for the public service, they couldn't get it to work so they tried to do sign up multiple times on multiple credit cards. I took my sim home and eventually made the service work with the help of ...
I was a bit irresponsible with my data usage during this payment cycle and ran through my plan's usage very quickly. I do need data but don't want to pay 30$ for 1GB. Can I pay for next cycle in advance and have my schedule shifted?
Hello there, I've looked at similar incidents, but none I can find seem to match my problem. My phone has been working fine until the last couple of days. Incoming callers will hear endless rings, while my phone behaves as if there is no incoming cal...
@Moderator_TeamHello, I need help to reactivate my account. Balanced is topped up and still could not reactivate my account.Thanks
I understand regular data plan only exists for the duration of the plan be it 30 day/90 day.Purchased data exists until it's used up so it has no data limit, only a data limit. Suppose have 2 GB data plan for 30 days, and purchased 1 GB additional.T...
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