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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activated Sim Card - No Access To Self Serve

I bought a sim card and a 25 dollar voucher last week on April 19th. On the day of the activation, my self serve worked, but my sim card doesn't seem to be activated. It was available upon the registration, and now it isn't. But today I tried to ge...

Can’t log in

I cannot log into my account it keeps on locking me out I tried everything even to rest passwords still won’t let me in and I’m getting frustrated with this service that it is not good at all in helping me ...

Did not receive my SIM Card :(

hey public mobile-team! unfortunately my SIM Card was not delivered after 20 days now - is there a way to track the shipping of the card? If not, can I give you guys the order number to see what you can find out? @CS_Agent Thanks in advance!Kevin

Resolved! Phone Unlock Request

Hello PM Community,Sorry if this is the wrong place to put in this request, but I am looking to activate/unlock an older iPhone 4S I had purchased when I was with Bell. My contract expired years ago, and I've since gotten rid of the SIM card they gav...

Resolved! Successfully ported from Telus

Hi, I'm new to Public Mobile and I successfully ported my Telus prepaid to Public Mobile without any issues using the same email address. I just used the account number, pin, name to port. Anyway, I read people are getting issues with the refer-a-fri...

Resolved! Intl Long Distance Add-On

I have purchased the "400 min Intl Long Distance" add-on, but whenever I try to make an international call, an automated message says that I do not have the proper talk plan.

Resolved! switch

i have been with public mobile for years but recently switch to koodo but now want to switch back

Resolved! $40

I can't receive any calls,it goes straight to voicemail

Hi,I'm having an issue with my phone and I think it has nothing to do with the settings of my phone.The thing is that I can make calls but people can't call me because the call goes straight to voicemail.I already tried to reboot my phone,I tried tak...

Re: I cannot make calls

Hi... I am completely stumped This exact same thing happened to me this week, I was receiving the same msg 'hi, public mobile here...' despite the fact that I have been a customer since last September and my account is paid up till June (I am on ...

So frustrated

my credit card expired and so my account is overdue, but when I update the expiry date it says my credit card company wont authorize it. I change to an new card and it too is rejected. I have no issues with either card elsewhere. I change browsers an...

Resolved! "Bonus data"

Hi all, & @Moderator_Team I am seeking clarification on plans that include bonus data (at least 3 PM plans right now).Is that a one-time bonus, or ongoing every billing cycle?I searched through here and one person said it is ongoing but I wanted to b...

Resolved! phone has no bars since activation

My cellphone has got no signal connection at all, since I activated the sim and paid for in full , I have tried different devices but all it shows is telus mobility and no bars and network "unknown" , does anyone Else had similar problem ??

Opt Out of these Koodo Offers

Thanks to another user on the community I was able to opt out of promotional text offers from Public Mobile (I still get my notifications of plan renewal etc, just no more promotions), but seriously, I understand Telus wants us Public Mobile customer...

Resolved! Change and pay for new plan

My last plan expired. I want to change for a new plan. New plan is: 90 days, unltd prov talk, unltd int text, 3g + 3g bonus data. The cost is 120$ + rewards. I have already payed the exact required funds for it. I dont have access to WIFI except for ...

Added a add-on for 200 minutes but cannot make calls

So I placed an add-on for 200 long distance minutes hoping I can use these to make calls locally as well, however I cannot make it recurre calls

4G LTE 40 dollars

Hi All,Is there a chance the 4G LTE 40 dollar plan will be offered to the existing loyal PM customer again in the near future?

canada wide text

Hi everyone,I like to text a lot when I am out of Ontario, I am curious why Public Mobile does not offer an add on that is unlimited Canada wide text only or maybe an unlimited Canada wide call + unlimited Canada wide text? wouldn't it be nice if tha...

Resolved! A second fee/pay why or for what?

Hi guys. I need help. This morning doing my summary fees I see into my credit card account this pay:18 avr. 2018PUBLIC MOBILE 855-4782542 BC28,74 $ But the only pay that I can recognize /authorized is this one:19 avr. 2018PUBLIC MOBILE 855-4782542 BC...

Changing prepaid plan before renewal date

My plan just got renewed. I'm on the 60$ for 3 months talk plan. I wanted to change it to the $25/month unlimited talk and text plan. Can I change it before my renewal date without losing my $60 I prepaid. My next renewal date is in July. I really ne...

Asus Zenfone 3 Laser

I have read a lot of conflicting information regarding this phone and it's computability with Band 4 LTE. I can definitively confirm that it is 100% compatible having connected to it several times yesterday while out and about. I activated this phone...

IS THE SECOND MONTH FREE!

I am nearing the end of my first month. I would like to top up for my second month as I have not selected autopay. For some reason my account indicates that I already have sufficient funds and that the amount due is zero! Can someone explain this?

Resolved! Added $10 us roaming data 1gb for 10 day

@CS_Agent Hello, I accidentally added the US data 1gb add-on for 10 day and actually meant to add 1gb regular data add-on, is it possible to have this changed over to the 1gb 30 day add-on? If so id like to do this please, thank you. Dustin

Where Can I Buy A Payment Voucher In Vancouver BC?

Hi everyone, I am new to Public Mobile and I need to make an initial payment to activate my service. I cannot pay via credit card because I am new to the country and don't yet have a Canadian credit card. It will not accept my international one. Does...

Resolved! Resume Plan / Account

Probably not even possible (already PM a Mod but thinking ask here as well) Is it possible to undo a number port? Existing Public accountPorted out to Freedom on Friday Not happy with Freedom Wants to undo Port & resume account 1- Is it possible to r...

my account

how can i reset my account i did try used my email and my phone numbers and couldn't reset

Resolved! Chose "Talk not included" and bought minutes add-on instead, can't use minutes.

Hi guys, I hardly ever use my phone for calls, so I chose a "no-talk' plan and just wanted to pay for the minutes I used. I bought a 400 international and Canadian minutes add-on, but can't make or receive calls. I guess I have to change my plan to i...

Switch phone numbers while keeping old one

Is it possible to transfer my existing plan to another phone number for a 90 day plan, then switch back at the end? I want to do this because I will be going to the States but I want to keep my plan going to get the loyalty reward, and I want to let...

Changing Plans to add text

I signed up for a talk only service $60 for 3 months. I should have signed up for talk and text for $75 for 3 months (even though I do not send texts) because people (mostly telus) keep trying to to send me texts and I keep getting these ammoying mes...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Activated Sim Card - No Access To Self Serve

Can’t log in

Can’t log in

Did not receive my SIM Card :(

Resolved! Phone Unlock Request

Resolved! Successfully ported from Telus

Resolved! Intl Long Distance Add-On

Resolved! switch

Resolved! $40

I can't receive any calls,it goes straight to voicemail

Re: I cannot make calls

So frustrated

Resolved! "Bonus data"

Resolved! phone has no bars since activation

Opt Out of these Koodo Offers

Resolved! Change and pay for new plan

Added a add-on for 200 minutes but cannot make calls

4G LTE 40 dollars

canada wide text

Resolved! A second fee/pay why or for what?

Changing prepaid plan before renewal date

Asus Zenfone 3 Laser

IS THE SECOND MONTH FREE!

Resolved! Added $10 us roaming data 1gb for 10 day

Where Can I Buy A Payment Voucher In Vancouver BC?

Resolved! Resume Plan / Account

my account

Resolved! Chose "Talk not included" and bought minutes add-on instead, can't use minutes.

Switch phone numbers while keeping old one

Changing Plans to add text

Customer service agent help

HD/HD+ calling & sharing towers

Subscription change

509089-740

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