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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2075 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3720 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33762 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45586 Views
  • 182 replies
  • 30 Bravos

Can not active my new SIM card; Can not reset my password

I opened a PM account in October, 2017. I forgot the password, and the system only gives this error:"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" I tried incognito mode, different browser, clearing cache and so on, but nothing works. Second pr...

davpm by Good Citizen / Bon Citoyen
  • 1939 Views
  • 13 replies
  • 0 Bravos

$ 10 plan.

If i put the $10 plan on my credit card will i get the $2 off ever month will it make it  $8 ????

Salvo by Good Citizen / Bon Citoyen
  • 1826 Views
  • 10 replies
  • 0 Bravos

Resolved! Suggestions for an email app?

Hello Community.Yesterday I did a system update on my phone, and the update eliminated the stock email app built into Android. (Not sure what they were thinking.)  Does anyone have a suggestion for a good email app to access my POP3 email account?

seallaibh by Good Citizen / Bon Citoyen
  • 3064 Views
  • 19 replies
  • 0 Bravos

Resolved! Port from PC mobile

How long does it take to port a number from PC mobile, it has been 48 hours since I requested port and no action has been initiated.

Larocquec by Great Neighbour / Super Voisin
  • 1861 Views
  • 7 replies
  • 0 Bravos

Moderator

Still can't this dumass public mobile to work on my phone.. I bet I can't even get a refund do to no call centre's.. I tryed everything.. 

Tony26 by Good Citizen / Bon Citoyen
  • 1552 Views
  • 17 replies
  • 0 Bravos

Koodo Offer

Hello everyone. There seems to be a lot of discussion regarding the Koodo offer being received. I thought I would share the response to my question regarding the offer and how it works.I will point out that initially I called Koodo support and they t...

krazykiwi by Mayor / Maire
  • 1382 Views
  • 5 replies
  • 0 Bravos

Outreaching foreign language speakers

Looking at PM's counterparts...Lucky and Chatr both have Chinese pages. (Not sure about other languages, but Chinese do form a significant linguistic minority already.Chatr and Fido had ran commercials with multiple languages. Example.In my opinion, ...

austinhuang by Town Hero / Héro de la Ville
  • 1791 Views
  • 9 replies
  • 0 Bravos

no data on iphone 6s

I just signed on public mobile and i do not get any data on my iphone 6s

robertr by Great Neighbour / Super Voisin
  • 749 Views
  • 4 replies
  • 0 Bravos

Fido porting center number and hours

Hi everyone!I've had an agonizing experience prying my number out of Fido's hands and I want to spare you all some pain. If you have trouble porting a number out of Fido, do not call customer service! They can't help you and will most likely waste a ...

melr by Great Neighbour / Super Voisin
  • 2927 Views
  • 7 replies
  • 2 Bravos

No Data in the US

Hi All,I have been in the states since yesterday.  I added the 15 dollar US talk text and data bundle.   Talk and text work great, but have zero data access.    When I look at my add on page it shows this bundle twice, that's the only odd thing I've ...

Kalo187 by Great Neighbour / Super Voisin
  • 966 Views
  • 4 replies
  • 0 Bravos

Your account has not been reactivated

Hi, I have a Public Mobile Sim since the summers but I stopped using it since July 16th 2018. I want to reactivate it now. I used to have a plan $35 talk + text + 1gb data but now I want to reactivate with a changed plan which is $20 talk only. I cli...

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arhamamir123 by Great Neighbour / Super Voisin
  • 724 Views
  • 3 replies
  • 0 Bravos

$10 plan good but can it be doubled.

The basic $10/mo plan is OK but just a bit too limited.  The $20 plan with talk has no text.  Any chance of a $20 plan that is basically a doubled $10 plan?  Can you port in phone numbers that already exist as well?

MKennedy by Great Neighbour / Super Voisin
  • 2431 Views
  • 21 replies
  • 0 Bravos

Switched to Koodo and now my account is gone?

I have recently ported my number over to Koodo and now my Public Mobile Self Serve account is now gone. I had over $130 in bill credits that I pre-paid by buying vouchers at shoppers drug mart. Now it's compeltely gone and I can't log in. I'm extreme...

Trigor by Great Neighbour / Super Voisin
  • 1868 Views
  • 17 replies
  • 0 Bravos

Getting crazy

I payed my bill but its saying i have no active plan the money is gone and i dont knw what to do I use my phone for my clients to contact me and they cant due to my phone not being active help please i tried contacting them so many times 

Myabeth14 by Good Citizen / Bon Citoyen
  • 2236 Views
  • 13 replies
  • 1 Bravos

can not switch to koodo, because it said already redeemed

Hi I received a text msg saying if i switch to koodo can get $35 for 5GB plus $180 bill credit. When i tried to order online, it doesnt work, it said the validation code (my phone number) already redeemed.  Even the store has same issue. I called koo...

kennaw by Great Neighbour / Super Voisin
  • 1566 Views
  • 10 replies
  • 0 Bravos

Need help cancelling an unwanted portal to Freedom asap

My wife's account accidentally got ported by a Freedom rep, which the rep cancelled, but still resulted in my wife losing her phone nr and account. Need that reversed asap @Moderator_Team Thanks in advance. I can PM my details to locate the account

ljvanweerden by Great Neighbour / Super Voisin
  • 791 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM becomes blocked every so often

Hello everyone, After last Friday's tornadoes near Ottawa, my phone gets its SIM blocked every so often.  If I reboot the phone, it starts working again.  So I guess it really isn't blocked??  My account is up-to-date, not behind.  Any ideas?  Anyone...

raaflaub by Great Neighbour / Super Voisin
  • 980 Views
  • 4 replies
  • 0 Bravos

Phone been stuck on searching

Out of the blue my phone will just say searching which means no calls and no texts no data. What ive already tired. Reset Network SetttingsUpdate PhoneBought a new sim card  phone works fine on wifi and everything this else is sound strictly the carr...

Suspended account and just paid and now it says I didntt

I suspended my account a couple weeks ago due to a stolen phone and just got a new phone and Sim and switched my number over and just paid my balance with a voucher and now it's saying that I still owe when I don't it was only suspended for 2 weeks? 

Payment top up

Hi I just topped up my account and charged the full payment of 120$ with another 120$ to come out oct 18.  Can someone please adjust the top up amount?

Tbbbb by Good Citizen / Bon Citoyen
  • 1312 Views
  • 8 replies
  • 0 Bravos

Locked out

I’m locked out of my account!!!!! have been messaging moderators.. no one will get back to me there is no number to call. I’m ready to just switch providers I can’t get any help. I love public mobile, but I’m really getting frustrated. Or do I have t...

Kelseyy28 by Great Neighbour / Super Voisin
  • 1122 Views
  • 7 replies
  • 0 Bravos

Temporary account reactivation

Hey mods! I recently transferred to Koodo mobile using the JOINKOODOAUGDATA promo. Koodo however, made an error and my activated SIM card did not arrive until after my Public Mobile plan expired. I now have the Koodo SIM and have activated my account...

chimchady by Great Neighbour / Super Voisin
  • 859 Views
  • 5 replies
  • 0 Bravos

Virgin tries again

Interesting Virgin tried to get me back yesterday with an offer of $100 off my phone plus unlimited province talk and text plus 4 gb for $45 or 5 gb for $55, I kept having to tell him I wasn't with Koodo but Public and my plan won't go up after a yea...

Willaug56 by Great Citizen / Super Citoyen
  • 1387 Views
  • 10 replies
  • 0 Bravos

Resolved! Is Sri Lanka included in $15 400min add-on

Is Sri Lanka considered part of India with respect to the internation LD add-on? Quote from Knowledge BaseInternational minutes are supported for calls to the following countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South...

smp99 by Deputy Mayor / Adjoint au Maire
  • 1128 Views
  • 4 replies
  • 1 Bravos

Switching to Koodo Offer

I got a switching to Koodo message and it appears really attractive to me. Currently I am on $120 90 days PM plan. I just prepaid $120 like one month ago, which means I still have 2-month usage left. What happened if I switch to Koodo now? Will I los...

nicole233 by Good Citizen / Bon Citoyen
  • 944 Views
  • 5 replies
  • 0 Bravos
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