My phone is suspended

[Judychen12]

My phone is suspended. I can’t make a payment 

[Staliger]

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@Judychen12 wrote:

My phone is suspended. I can’t make a payment 

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You can click the "?" in lower right side of the page to talk with moderator and receive assistance. Type 'contact moderator" then follow directions. The moderator may help you with your case.

[geopublic]

@Judychen12  If your plan is being renewed anf your phone is still working ignore the message and let the renewal complete.

If your phone is not working then AutoPay failed try clicking on the Reactivate box. 

[ShawnC13]

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@Judychen12 wrote:

My phone is suspended. I can’t make a payment 

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Are you trying to make a payment with vouchers or a credit card on file?

[ChuckYeah]

@Judychen12 Did you try to pay by calling 611?

Pay for your services through *611

Pay with a credit card

Please note you’ll need to pre-register a payment card via Self-Serve before being able to top-up through *611 with a payment card.

1. Dial *611 from your phone.
2. Press 1 from the main menu.
3. Press 2 to pay with your pre-registered payment card.
4. To make a payment equal to the amount due on your account, press 1. To select the payment amount from a list of options (i.e. $20, $40, etc.), press 2.
5. To confirm your selection, press 1 once again, and you’ll hear a message confirming your choice.

Pay with a payment voucher

1. Press 1 from the main menu.
2. Press 1 to select payment via voucher.
3. Enter the 12 digit pin from your payment voucher. The location of the PIN varies depending on where you purchase your voucher; however, you will typically find it on the top or the bottom of your receipt. 

[ShawnC13]

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@Judychen12 wrote:

My phone is suspended. I can’t make a payment 

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Are you unable to login and make a payment in the self serve?  If so, you will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket.  Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators