cancel
Showing results for 
Search instead for 
Did you mean: 

Issues with my phone number - online registration errors

billiegeorge24
Great Neighbour / Super Voisin

Hi I joined the network a few weeks ago and am having issues will my phone number. Specficially any time I try to register online for a service and try to enter the number as my contact telephone (for SMS alerts etc) the number isn't recognised or it shows up as an error. The number works fine to make a recieve calls on and send texts. Please help...

5 REPLIES 5

@billiegeorge24 Funny tho that you also have a 672 number like the post I attached. There is a possibility that this could be the same issue. If you can, give the bank a call on Monday.

 

You might also send a support ticket. I doubt this is the first time someone had this problem and maybe PM staff has some control over this.

 

Creating a support ticket:
Explain your issue to SIMON, seen below:

simon.PNG

 

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Spoiler
submit_ticket.PNG

 

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Best to remove your personal info like your email address and phone or account numbers. It won't help on this forum and it makes it discoverable and available to the general public.

 

@billiegeorge24 ADDED: You should also go into your My Profile and find the picture itself and delete it. You were quick to edit tho, good for you.profile_settings.png

 


To remove your personal information, find your original post. Click on the three dots in the top right corner and choose "Edit Reply." From there just delete the information or use X's or # signs to show where it would have been.

 

 

billiegeorge24
Great Neighbour / Super Voisin

And re the area codes this is often required and I've been entering 1/ +1. I think the issue is with the specific number itself. See attached...

billiegeorge24
Great Neighbour / Super Voisin

Hey thanks for the response. Ticketmaster was one and now my bank (CIBC) when I've tried to link my number to set up mobile banking. Don't think either are google linked and at least one has to be in Canada?

ChuckYeah
Mayor / Maire

What sites are you using? I know google's site has had issues with some Canadian area codes that are used in other countries. It has something to do with an updated list that Google has not implemented as of yet. Also, are any of them outside Canada?

 

https://productioncommunity.publicmobile.ca/t5/Getting-Started/672-area-code/m-p/468398/highlight/tr...

 

To call Canada (you) from United States (server), dial:1 - Area Code - Land Phone Number 011 - 1 - 10 Digit Mobile Number

 

Other countries have different formats also. Servers in other countries may or may not format their numbers properly unless you enter them in the appropriate way.

Need Help? Let's chat.