Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I text an image of a void cheque to an incorrect number. When I call the number, it always says, "we're sorry, this number cannot be completed as dialed." I have access to long distance, and tried adding a 1 in front of the number (as well as not)....
My plan renewed today and I have autopay, I know it says disregard but but do I need to reactivate or do anything on my end?
Hey everyone,Not sure if you are in the market for a new phone, but I just got an email that Iphone is coming out with a new SE model, if you purchase it through apple you also get a free year of Apple TV. Just spreading the love. Iphone SE **Note...
Hi. If you forget to make a payment and have a suspended account for 2 days make a payment and still can't call the next day, what can I do? An account goes into suspension for 90 days but once a payement is made and accepted it should return to norm...
Hi, I have a payment voucher but my service has been suspended so *611 returns call not sent. How can I restore my service so I can add funds from my payment voucher ?
Hi there!I transferred my old phone number to my Public Mobile account so I'm wondering if this will automatically cancel my old plan with Virgin mobile? Thanks!
Hello All.Just activated two days ago and other than a couple minor hiccups during setup (which have been sorted out), things are working just fine. After going through many of the posts in this community I am quite confident I will be able to get an...
I want to have an extra 200 min of talk this month as I have almost run out of minutes, as a one time add on. I added this under plans and it ended up somehow being done twice. My questions are: -it has not appeared in my plan yet, when will it appea...
Do thumbs up bravos count towards community rewards? I think I read they count when your posts get bravos, but does it also count towards your community rewards status when you give bravos to someone else?
I thought I would share what I am doing to save money. I am a new customer (from March 5th) and had initially signed up for the $40 plan with 5GB data (with autopay). I realized that I was not using much data since I am home 95% of the time now due t...
Is it possible to record an outgoing voicemail message, but have the mailbox itself be turned off? Basically, I want to record an outgoing message to inform people to call back later, text or email me instead, and not be able to leave voicemail.. but...
Can't login to my account. Credit card expired. Have same cc #, and new exp date. How do I update my info so cc still goes thru
Hi - Username and password are not working to pay my bill.
Why I can’t pay my services using registered credit card?
I’m New. Iphone 7 new to me. Unlocked. Got my phone number but I have no service. I do have full bars. Is there something in the settings I have to do to get service?
I went through the activation process with my sim card and it has been stuck on a screen saying "please wait while your activation is being processed" for about three hours. I've turned on my phone and I do not have service at the moment. I'm unclear...
Over on the French board, another PMer forgot their security question and needed to get back into their account. This was the information required by a moderator.Hello! Can you provide me with your account PIN number and telephone number?If you do no...
So hmm interesting process. I bought a SIM card, created an activation profile with all info including the sim card number and credit card then paid for it. Waited and waited and waited and finally an error code "Generic error Please login". I do tha...
how do I confirm my new phone number on the new sim card after installing in phone
Hi, I'm planning to change my phone to a new one.Just wondering If I could use the SIM card and a phone plan or should get a new one. Thanks. Eunchae
Hi, I'm receiving alot of random miscellaneous calls. Some numbers are from British Columbia as it shows up on my phone. These include numbers: 1 604 -***** and 1 604 -****. Earlier on I received calls from Richmond Hill, ON: 1 905 -****, from Saskat...
I locked myself out of my sim card. I Need a PUK number, please
I want to set up my data as it requests but I can't find the APN settings on my Moto z2 play. Anyone else know where to look. There is no "more" button in my settings.
Hey all, I'm a new happy PM user. My office recently started offering cell phone coverage claims. But for that, I would need a (monthly) bill of sorts. I'm wondering how I can get one. I look up the website and all I found was the payment history, ...
Hello,I used to have a PM account probably over a year ago but its been closed since since I moved away from PM. I'm moving back to PM and wondering if one of the admins re-open my previous PM account or do I need to create a new one? I prefer to ope...
Hi,Can anyone tell me:what is the coverage like for Public Mobile 1 hour north of Toronto (Barrie) area?is there LTE service here with Public or just 3G?I'm looking at getting the $25 package. I'm currently with Freedom mobile and their service in ru...
If the transfer does not work what can I do?
I thought I added $15 to get more U.S. long distance. But I don’t seem to have it???? What did I do wrong and where did my $15 go?
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