Sim card not working

[benfatto]

@t_p "No Oracles on duty today?"

Even CSAs are not available 24x7! And they get paid way more than Oracles; or us come to that.

[Yummy]

How do you know your existing SIM is not working? No SMS/calls/data possible to use?
Since you already got new SIM you can replace it yourself as suggested above.

Let us know how it goes and if you need more assistance.

AND edit your post removing personal info!!!!

[Dtack]

@Wendy529 - yes please remove all personal information.  You can go into your account and do a change sim card yourself.  Did you check to see if your old sim worked in another phone, and that it isn't a phone issue?  

[softech]

@Wendy529  this is an open forum and everyone see what you have posted.   Never show your SIM number.  Please go back to your post and edit as advise below

For changing SIM, all you need to do is to login to My Account, select Change SIM card and then pick the a way to receive the 2FA code, in your case, likely to choose via Email as your SIM is not working

 More information here:

SIM Swap Fraud: 2 factor-authentication - Community (publicmobile.ca)

[t_p]

No Oracles on duty today?
With so much personal info exposed, I wonder if the new SIM is not compromised already.

[JK8 · Accepted solution]

@Wendy529 

Have you tried your old SIM card in another unlocked phone? Why do you think your sim is not working? It could be a phone, sim or account problem. Can you log into self service to see what your account status is? If it is indeed a SIM card problem you can change it yourself in self service. Please give us more details on why your phone is not working so we can assist you. No personal info.

[JK8]

@Wendy529 

Immediately edit your post to remove personal information (phone and sim numbers). This is a public forum. You are opening yourself up to identity theft. We are all customers here trying to help others.