Community

Resolved! Re: Locked out of Account

Hi there, i have been locked out of my account, and have to change my plan before the payment goes off - What can i do??

Resolved! Any chances of getting charged US roaming fees?

2 Questions: 1) If I have roaming on (even without any type of US roaming add-on), will I connect to US towers and be charged roaming fees if I use my phone in the US? 2) More importantly, if I get the 20$ 10-day US roaming add-on, after those 10 day...

Resolved! Where is my Order History located?

I can find my transaction history for my Public Mobile account but not my Order History for SIM card purchases. I recently purchased three SIM cards and did not receive email confirmation. So I need to look up my order history please.

Resolved! Unable to receive verification code

HiI'm a newbie with PM. Tried everything out looks good except that I have problem receiving 2FA verification code required for banks, trading accounts etc. I'm in area code 604 and it has been around for a long well. Regular incoming and outgoing te...

Resolved! sim card

can I use the public mobile sim card on my galaxy S6 phone and later use that same sim card on a galaxy S8 phone? Are they the same size?

Resolved! Unable to send international messages

Hello allI have the 25$ plan and I'm unable to send international messages (I've tried sending to a French number (using +33 6 .. instead of usual 06 ..). Used to work with other providers. Looks like it's included in my plan but it doesn't work. I o...

Resolved! When can we expect eSIM to become available ?

There are significant Black Friday deals on Google Pixel phones - and I need a dual SIM phone with one of them being PM.  Is there any kind of official word as to when eSIM can be traded-in/purchased ?

Resolved! Payment date withdrawal change

Hi.  I signed up for public mobile about 6 months ago.  I’m a single mom with a very stick budget.   My set up was to have my auto pay come out of my account on the 20 th of each month.   First 2 payment came out of my account on the 19 th.  After th...

Resolved! Register for Selfe Serve without ability to receive text messages

Hello, I have probably unique issue. I am trying to register for self serve but not able to complete the registration because it requires to send the message with verification code to your phone number. The problem is that the devise where the sim ca...

Resolved! My phone doesn't show up in your compatibility section

Hi, I am just wondering if your plans are compatible with Samsung Galaxy A71 phones? 

Resolved! refer a friend

I want to refer a friend - another member of my household who is currently with Koodo. The phone however if in my name. Will this interfere with my collecting rewards/and she getting the $10 sign up rebate, or will it work regardless. 

Resolved! sim not detected by the ph

'm sorry to say but the number is still not working on my phone. It works fine on another device.Just a recap.I was with FIDO, as well as I have a SIM card back from India. I ported my number and thereafter on inserting the Public mobile sim none of ...

Resolved! How can i Pay my service

Resolved! Re: Is it a scam if someone gives you a free public mobile sim card ?

How can I suspend my number whilst in transit? What if I found out that the giver made a phone call with my sim to a scammer?  What should I do when I receive the sim to protect myself?