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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 51798 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60108 Views
  • 186 replies
  • 30 Bravos

Resolved! Account is locked out even after waiting days

Account is locked out. Can't change password and it never stops being locked out.  Edit:. Email address redacted by will13am.  Please do not post personal information in the public forum.

laurawilson by • Great Neighbour / Super Voisin
  • 799 Views
  • 1 replies
  • 0 Bravos

Can't log in

Can't log into my phone requesting immediate moderator help 

Joceybear_11 by • Great Neighbour / Super Voisin
  • 816 Views
  • 3 replies
  • 0 Bravos

Area Code 506

Good day guys ! I am having two problems, first one, when people try to call me they have to dial the area code and then my number even though is in the same city, is that normal? Local people are telling me that is not, that they should be able to d...

Laurajimenez2 by • Great Neighbour / Super Voisin
  • 2970 Views
  • 9 replies
  • 1 Bravos

Resolved! As new PM user I needs to port over their phone #

Ok , I have been reading this forum and I think I know what to do.I am just confirming I don't want a mistake that costs me my wife's phone #So I install the Public mobile sim Card and log her in to Public Mobile.I activate the sim card and wait for ...

Bullet77 by • Great Citizen / Super Citoyen
  • 2796 Views
  • 19 replies
  • 0 Bravos

Reinstall calling app

So.....the bf's "new" phone a galaxy S6 edge can make and recieve calls. His "reception" is fine but the caller just gets squealing and static and the odd word can be heard in the background but is completely useless. So ive managed to get my hands o...

Resolved! Driving me crazy!!!!!

Hello, I have 3 account i managed for my family. I cant get into any online currently. I have tried to reset passwords. This has been going on for a couple of months now. When I try to reset password I get 'an error has occurred - security answer is ...

ste1070 by • Great Neighbour / Super Voisin
  • 1928 Views
  • 9 replies
  • 0 Bravos

Resolved! Earning rewards

I’m new to this community part of Public Mobile, could anyone give me an idea of how these rewards work? 

Resolved! Finding myself

Once I post a question, where do I go to find it? 

Kered13 by • Good Citizen / Bon Citoyen
  • 2057 Views
  • 14 replies
  • 1 Bravos

Resolved! Add-Ons

I have the 100 minute plan.I understand use them or lose them each month.I am considering purchasing the 500 minutes.I understand you keep those until they are used up.If I purchase the 500, can I opt out when I have reached what I think will get me ...

Kered13 by • Good Citizen / Bon Citoyen
  • 2417 Views
  • 18 replies
  • 0 Bravos

Resolved! Mobile data not working.

Ok I’ve been with public Mobile for I think about 8 months now and this whole time my data has not worked. I have tried everything people have told me on here and nothing works. I’m getting extremely frustrated at the fact that I’ve been paying for a...

Marareesor18 by • Good Citizen / Bon Citoyen
  • 1899 Views
  • 6 replies
  • 1 Bravos

Resolved! Public Mobile not accepting new credit card

Help, I have no service because Public Mobile isn't accepting my new credit card. I've tried 6 ways to Sunday typing in different combinations and it won't accept it. Keeps saying its the credit cards problem but I've used this new card on Amazon, ou...

michaellemieux by • Great Neighbour / Super Voisin
  • 3712 Views
  • 17 replies
  • 1 Bravos

Unable to setup online account

I have 2 phones with PM.  Mine and my wife's.  I setup my online account, but hers is proving difficult.  Getting invalid phone number or already registered which she is not.  Any thoughts?

Moppitt by • Good Citizen / Bon Citoyen
  • 610 Views
  • 2 replies
  • 0 Bravos

Voicemail Using Minutes

I'm curious why voicemail uses up minutes because the user is not actually talking to anyone instead hearing a message someone left the user. Voicemail should not count towards minutes. This discourages my use of voicemail, rather than checking my vo...

B12 by • Great Citizen / Super Citoyen
  • 1161 Views
  • 8 replies
  • 0 Bravos

No service

I can not make/received a call. No service or disabled written in the top left side on my phone. I have 3 public mobile accounts and unfortunately only my phone is not working.I already check my payments and 0 balance. 

GNOB by • Great Neighbour / Super Voisin
  • 2868 Views
  • 4 replies
  • 0 Bravos

Resolved! Having trouble with phone calls

I switched over to Mobile a few weeks ago and I'm having trouble receiving and making regular cellular calls and FaceTime. When someone calls me, it seems to connect but I can't hear anything nor can the caller. Same thing happens when I try to initi...

acho by • Great Neighbour / Super Voisin
  • 2090 Views
  • 11 replies
  • 0 Bravos

Resolved! Suspending my service?

Hello,I am on the $15 plan. I am currently on auto pay and have 5 referrals for a total of $7 for rewards.I have $40 in my Available Funds.  I am going away and was going to put my phone on lost/stolen. I have 90 days to pay from my renewal date to k...

JK8 by • Mayor / Maire
  • 997 Views
  • 4 replies
  • 0 Bravos
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