Community

Resolved! Available funds

Hello,I was just wondering, If I have available funds of like 20 dollars, when it's time for me to pay for the next month, will I pay with my debit or it will be taken from available funds? If so, how will it be taken .

Resolved! Outside of Canada

Good day I would like to know how do I go about using public mobile services in the states (NY). How can I activate this service. Also I have 499 international minutes available to me but I don't know how to get access to it. Can someone please help ...

Resolved! Does Public Mobile work with Android or only iPhone?

Hello All,I tried to use a Samsung phone and the sim didn't work but worked on an iPhone.I tried to use LG and the sim worked but the data wouldn't open. Again, it worked on iPhone. I'm trying to avoid to buy iPhone as we have 3 android phones availa...

Resolved! Phone suddenly not registered on network

Made a phone call yesterday, and phone says I have a voicemail (from today). Unfortunately, everytime I go to check the voicemail I get the messageNot registered on networkAs per other suggestions,restartedI have tried an OS update (already up to dat...

Resolved! Missed the 2GB data bonus when activating phone plan yesterday

Hi there.      Yesterday my tenant downstairs used my referral code to activate a new phone plan (the 35 dollar one). During the process, he forgot to add the 2GB data bonus promo code. Is this something mod can help adding back?  @CS_Agent  Thanks a...

Resolved! How to view minutes used per month?

Hi there,  I'm considering switching to a lower plan as I don't talk on the phone that much. How can I view my total minutes used per month for the last few months? I only saw the per call breakdown and dont want to have to add them all up manuallly....

Resolved! something went wrong when activating SIM card

This is the messge I got: The error popped up when verfying phone number.I was using TELUS for the old phone number and did the activation on Microsoft Edge. @CS_Agent  

Resolved! Is my Kyocera Model E4710C compatible with Public Mobile

Resolved! Auto Pay For Over Usage of Data/Phone Time

Is there a way to setup your account to auto-pay for over usage of data or phone time that anyone is aware of. I know with another company you would just be charged 10 cents per meg for over usage. I want to avoid being shut out of the data.I may go ...

Resolved! Tracking when data usage refreshes

I noticed that PM plans refresh data every 30 days, instead of every month. What is the best way to track data usage for every pay period? Most apps/tools I see uses a refresh date monthly (refresh on the 15th of every month, etc)

Resolved! Re: Transferring or Changing your Phone Number

I ant to tranfer my number from videotron to public mobile

Resolved! 15 dollar plan

I was on the 15 dollar plan, but after being in the hospital it drove me nuts with no Internet.  So now I want the 25 dollar plan. I was on the 35 dollar one but can't afford it.  I want the 25 dollar plan.  For the life of me I can't change it becau...

Resolved! payment account

To reactivated me account and forget my personal question? 

Resolved! Plan Usage

Hi, Last week I was looking into changing my monthly plan and asked a PM rep in chat about the unlimited incoming calls. They said all plans have this feature. I then asked if that means that if someone calls me for a half hour, does that count again...

Resolved! Suspending service

Can my service be suspended while i am out of the country?

Resolved! My account has enough funds, but it says it's suspended..

So my account has the required amount of cash sitting in it, today is the due date. But it doesn't show the payment having gone through, and that my plan is suspended. My next move after some page refreshes was to go to payment and try to pay it off....

Resolved! PUK code

hey I'm in need of a PUK code to unlock my sim Card please

Resolved! shipping detais required

Hi, I am a new immigrant in Canada. I've purchased a SIM card on Sept. 24. I was wondering when can I get the card delivered? Because I am now quarantined in a hotel, after several days, I will depart from this hotel, then it will be very hard to get...