10-19-2021 01:20 PM - edited 01-04-2022 05:22 AM
I need to know how to make a payment because my account has been suspended
My ph # is 1 431 xxx xxxx
Edit by Dunkman: removed personal information
10-20-2021 12:48 PM
10-19-2021 10:35 PM
@lucymutch49 wrote:I need to know how to make a payment because my account has been suspended
My ph # is 1 431 xxx xxxx
Edit by Dunkman: removed personal information
Do you still have services?
If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew.
So if this is the case, ignore these messages on your SELF SERVE account.
If you have no services, and it is past your renewal, maybe your autopay failed? See other posts to make a payment and get your services up and running again.
fyi - if your account has been suspended for more than 90 days, then you lost your account and number.
10-19-2021 03:12 PM
@lucymutch49 Please use the 3 dots top right of your post and edit/delete your phone number as this is an open public forum.
10-19-2021 01:49 PM
Please edit your post and remove phone number!!!
Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.
10-19-2021 01:22 PM
go sign in to Self-Serve, to review your account,
1. Click on Payment
2. Make a Payment
3. one Time Payment
4. you will see your Amount Due:$ !
5. Payment Type: selected other ( Enter the desired payment amount )
6. how much you see at Amount Due:$ ! you will do manually enter Amount: $ ! + $1 extra
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
and if still not fix it follow this,
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.
10-19-2021 01:22 PM
@lucymutch49 : 1. register and use a payment card, 2. buy a voucher from many stores or online, 3. use Instant Top-up in a few stores.
10-19-2021 01:22 PM - edited 10-19-2021 01:54 PM
Can you log in to your account?
If so you can pay with a credit card* or voucher (go to Payment tab).
If not you can also pay by voucher by dialling 611
If you can't log in to your account even by using "Reset Password" you'll need to ask CS for help:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
*If you have not registered a credit card, you can do so and activate Autopay to get a $2 "monthly" credit.
If you need some more official references about Paying for your Service: