Payment

[lucymutch49]

I need to know how to make a payment because my account has been suspended

My ph # is 1 431 xxx xxxx

Edit by Dunkman: removed personal information

[esjliv]

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@lucymutch49 wrote:

I need to know how to make a payment because my account has been suspended

My ph # is 1 431 xxx xxxx

Edit by Dunkman: removed personal information

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@lucymutch49 

Do you still have services? 

If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew.

So if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed? See other posts to make a payment and get your services up and running again.

fyi - if your account has been suspended for more than 90 days, then you lost your account and number.

[dabr]

@lucymutch49   Please use the 3 dots top right of your post and edit/delete your phone number as this is an open public forum.

I'll tag @Luddite  and @Dunkman as well.

[Yummy]

Please edit your post and remove phone number!!!

Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)

Go to “Plan and Add-Ons” TAB

Select "Lost/Stolen Phone" TAB

Select "Suspend Service" BUTTON

Then, Select Resume/Reactivate Service

Reboot your phone.

[Anonymous]

@lucymutch49 

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment 

4. you will see your Amount Due:$ !

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount: $ ! + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

1. Add Funds to your Plan Amount through Self Serve  
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

7. what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

[Anonymous]

 @lucymutch49 : 1. register and use a payment card, 2. buy a voucher from many stores or online, 3. use Instant Top-up in a few stores.

[t_p]

@lucymutch49 

Can you log in to your account?

If so you can pay with a credit card* or voucher (go to Payment tab).

If not you can also pay by voucher by dialling 611

If you can't log in to your account even by using "Reset Password" you'll need to ask CS for help:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

*If you have not registered a credit card, you can do so and activate Autopay to get a $2 "monthly" credit.

If you need some more official references about Paying for your Service:

Help Articles (publicmobile.ca)