Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can I get a free SIM card..?
I contacted Telus and they were able to get my puk number and I was able to reset my phone thanks. I have another problem which I was trying to resolve when I ran into the problem before. When I get a text of a picture I cannot down load it or open i...
I have a iphone that needs a unlock code to bring to Public Mobile.... Can I do this...?
Never been a problem before, but for some reason I can't make calls using the dialpad, but I can make calls if I place the call through the recent or contact menus or my messaging app! Dialpad itself functions but when I press the "phone" icon to pl...
I’m upgrading from an iPhone 5S to an iPhone SE and the question I have is regarding the SIM card. In terms of Public Mobile services (phone, text and 3G features) to transfer, all I need do is transfer the SIM card from the old phone into the new o...
I have auto pay but it didn't come out of my bank acct . I have never had this happen before now I don't have service
My data cap was just recently lowered from 4GB to 50mb. I found this out when I hit my cap, and lost the ability to use data while I was travelling without WiFi. My phone, a OnePlus 6, displays that my limit is now 50mb, and I maxed that out. I did n...
I need to reset my sim and can’t remember the code. How do I get one
I purchased SIM card yesterday at a retail outlet to set up an account for my father. The retailer actually completed the account set up, and I did not get a chance to use my referral code in that process. Can it be added to the account now? I hav...
I can't seem to figure out how to get a hold of a MOD to change the email address on my account. Can someone please inform me as to how I start a dialogue with Simon and then escalate to a MOD?
This question has been solved, thank you to everyone for their contributions Hello PM Community, thanks for your help today. Although I was able to remove my old auto-pay card, I have been unsuccessful when adding the new auto-pay card. I have done t...
I have bought some Public Mobile sims. I have setup my phone for myself. I would now like to get a phone number and setup my daughter's phone with Public Mobile.Is there way that I can setup her phone within my account so I can pay for her phone with...
Hey Folks, I can't seem to find a way to change the interface for the 'Community' user interface, which can't understand that some of us are BILINGUAL and like to change interface languages and HAVE THEM STICK WHEN WE CHOSE TO. I set my language as E...
Does Public plan to pass on savings to customers since the pricing structure was changed by the CRTC? I was excited to hear the government finally implemented changes, but confused to not really see any changes to prices!
I have a major problem and that is when I try to log in, I always get email/user name that is very confusing because my user name is different from my e mail. Question, which one do I sign in with. User name OR e mail. it does not matter what I us...
I am in Vancouver. When I try to use my mobile phone to call a local number. It says carrier charges will apply......it has also said I need to add on long distance time....but I am trying to call local, which is suppose to be unlimited?
Is there a lag or delay in switching from a bell account to public mobile and porting a number? We are receiving texts and can dial out but can not receive calls just yet.
Hi if possible to have two lines under one account? Or need to set them up separately
I created an account but got kicked out before I was able to update anything in my profile. As such, when I went to go back into the account it won't let me in. For some reason either my password i entered was wrong or something, but I can't reset ...
Does that mean it still applies now?I ask because if not I'm nearly out of data.
I'm trying to register. Last night I almost reached Nirvana when the PM website apparently crashed. Today when I try to register it's saying my SIM card is invalid. I tried changing browsers and going incognito but neither worked. Maybe it's rejectin...
yahoo.comI want to change master card I paying for my phone on my autopay.I tryed to find phone number to contact with public mobile COULD NOT..What to do. My email ***@yahoo.com Thanks.
I forgot my security answer to my question, to reset my password to log into account.
Is it possible to suspend my child's SIM /account for a few months as schools are closed due to covid and he does not need the phone while at home(he is on autopay $10 plan with a few voice and data ad-ons applied).If yes , how?Secondly , what happe...
@Moderator_TeamI am thinking about changing from the $25 to $15 plan. Will I lose the below Free Holiday Add Ons - 1GB, 400min International Long Distance and the Free 1GB from showing love to customers back in August 2019?When I change the plan, is...
Hi,I am new. Why did I have to pay for my plan $35.00 then pay another $35 to top up??? Is this normal for Public Mobile?? I haven't experienced that with any other prepaid service before. Thanks
Hello, I paid for the plan to be renewed on the next cycle. The payment is deducted from my account, but it is still showing that you did not pay. Why is that?? I got so frustrated.
For my mom's phone ($10 plan - 50 mins / 50 text), I disabled the voicemail so nobody can leave the message by following steps from one of the other posts on this forum just to save her calling minutes, and voicemail was almost useless for her anyway...
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