Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Since last night I cannot make or receive calls on my IPhone. I have checked and everything on my settings is correct.What should I do?
My son has a Samsug S6 and he is no longer able to send photos via text. Can anyone help with this?
Where can I find the list of countries included in the INTL Long Distance add-on?
My payment card changed and my auto could not process. I am unable to change to the new payment card. I’m now locked out of my account and the system does not recognize my email address when trying to do a password reset. How can I resolve these issu...
Hello, I live in Alberta and don't receive emergency alerts. I followed the wireless carrier compatibility link for Public Mobile on the Alert Ready website, but didn't find any info on Public's page about device compatibility with your service. Wher...
Hello community, I have an error that is driving me nuts. My texting, both SMS and MMS, stopped working around Wed night (Dec 2). I noticed my sent texts would sit there trying to be sent out. Here's what I tried:- rebooting my phone several times-...
My public mobile network has not been working since 8PM December 4, 2020. I can not make or receive calls or messages. Data service is also off.
Hello experts there My wife has been using publicmobile for more than a year without problem, untill yesterday when she cannot receive call or call out or send any msg. She is using iPhone6 and we can confirm that other non-publicmodule simcard works...
When someone calls me they get a fast busy
I signed up for the December free international calls. I called to Wash state and every 15 minutes my call was cut off. I would just call back and we would talk for another 15 minutes until I was cut off again. This repeated six times. What is go...
Hi, I purchased a Public Mobile SIM and did the prepaid thing back in October this year. I went to a kiosk and the employee did the registration etc for me. I gave the employee a referral code from my friend and since October my friend has not receiv...
Hi all,Wondering if this is possible. I want to be able to do a number port between two accounts.Basically I have 2 public mobile accounts. I want to be able to port the numbers between them.Sim 1 gets sim 2 number Sim 2 gets sim 1 number.Is this pos...
I'm wondering if there's an option for sending someone my credits? I accidentally added extra to my account and would rather help someone than have it collecting dust. Thanks
I forgot my password and can’t get in to my account because I forgot the security question answer
phone reads not registered on network and cant make a call
Hi! I just saw that Public Mobile is now offering a few new plans, and I would like to change mine for the 9.5GB for $48 but I don’t see this plan in the options? Are these new plans for new customers only? Thank you!
I upgraded to the 8gb plan because it “provided” USA calling but when I tried calling today I didn’t work. Now it said my plan started December 2nd. I tried calling December 4th (today) and didn’t work. Please help.thanks
I've been having problems with my texting I haven't been able to send out a text since I got this plan I have only been able to call out and use the data and receive calls I've been trying to send out a text and it keeps failing so what can I do can ...
How do I refer a friend I can't seem to find my referral code please help
Just found out my SIM was changed, or ported to another carrier, not sure but earlier today I lost access to service. Within an hour someone had taken money from my PayPal account. Bank info has been put on hold and Paypal will refund me, but what ...
For my occasion long-distance calls, a $15 400min pack cover the need for all the countries that I call... With the new, one, I need to buy bunches of different add on.... Thankfully, this free 500min INTL Long Distance incl CA & US add on is still t...
Someone Else has my phone number
HI there, Can anyone explain why my public mobile number can't ring the below number? 604 986-2261 (It's the line for Mount Seymour park) - at first I thought it was their number not connected, but then I tried on a friend's phone and they got throug...
Why have not received my SIM CARD?today I have checked my mail box and was empty.when I ordered the SIM CARD it say delivery 3 to 7 days...HELP!
If you but international calling add on how long is it valid for? like if you still have minutes left over will they be carried over to next month?
