Community

Resolved! Could anyone advise the steps to port my AB number?

I will move AB to ON this weekend. Thanks!

Resolved! Have available funds won’t pay plan

Why can’t I pay for my plan with my available funds 

Resolved! When is my data usage cycle?

I don't see clear cycle period information or dates mentioned on the Data & Add-On Usage page.The only thing mentioned there is "In-plan data expires at the end of your renewal cycle". But then I can't find for sure when my renewal cycle is. Clicking...

Resolved! Student plane

Is there is any student plane?

Resolved! Sim card change issues

I keep trying to change my Sim because my phone was stolen and I click to verify by email and it takes me to a page that says woops something went wrong try logging out and back in again. I've done this numerous times I've restarted my device I've re...

Resolved! Going to Florida

CanI get roaming by the month on my phone?

Resolved! Unable to verify email address

I have saved my self serve password on laptop and use it every time to login. Now, the login is not working and when I go to forget password, after giving my email it says unable to verify email address. How do I solve this?

Resolved! Activation screen stuck on linking plan to account

Activating new account wit a new SIM. Entered all information including credit card, referral code etc. Then screen got stuck on step 3 "linking account to plan". Waited for 20 or so minutes and tried again but now when I enter SIM card number, it sa...

Resolved! Certified Pre-Owned Phones Questions...

May I use my extra funds to purchase certified pre-owned phones? Can a Moderator confirm?

Resolved! Which cell tower to use for booster?

Hello, I'm installing a booster in my home and trying to figure out which tower to point it. Using cellmapper, I see there is a 4g tower closest to where I live, and if I change the option to 3g network, the 4g tower disappears and a 3g farther away ...

Resolved! This is not the plan that I chose.

Is it possible to get an entire history of my payment for public mobile? I remember when I chose this service that I chose the $25 per month (unlimited talk and text) plan and now its $33 per month (unlimited talk and text). I don't remember changing...

Resolved! Credit Card Change

I've deactivated the old credit card which is currently bonded to the phone for automatic payment. I tried to log in to the self-serve section but seem to have forgotten the email and password for the account, I've attempted multiple emails for "Forg...

Resolved! 2gb Data stopped working randomly.

Hello,A few days ago, my data stopped working randomly, i got a text saying i used up 100% of my data while doing nothing data intensive. I checked my account details and noticed that my account shows i have only used around 300mb of data while i sho...

Resolved! Bill payments

I have my son on the most basic plan. (100 minutes 250mb) 15.00 a month. It is billed to auto-pay on my cc. what happens if he reaches the 100 mins/250mb before the month ends?

Resolved! Is there is any benefit for a third line?

Resolved! New SIM card/Phone Number Transfer

My mom is getting a replacement SIM card in the mail as her current SIM is damaged. She is already a Public Mobile user and would like to keep the current phone number that she already has. How can we transfer her current Public Mobile phone number t...

Resolved! How to earn up to $20 every 30 days

Resolved! Can't get verification code to my stocks

So my brother got public as a new carrier yesterday but kept his number from prior provider. And now he can not get his verification code? Is public blocking this? What can he do. His cell is an IPhone 11Plz help