Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered a Sim card more than a week ago, so far nothing and I never got a confirmation email or order number. Was going to submit a ticket but I couldn't find an order number anywhere. Where would I find the order # please and thanks!
So I ordered a SIM card off Amazon because my local dealers suck. Dont even get me started with my local Walmart location, ive been there multiple times and the same guy is always there putting up an argument about Public. So instead I ordered off A...
I would like to upgrade my plan. When I get to the appropriate screen it says choose from the plans shown, but there are NO plans shown. Just blank square. What do I do?
How do I find the name of moderator
Hello i need help resetting my account
I have been a customer for about a year and to be honest I am a bit disappointed in the lack of flexibilites in response to COVID-19. I have had to wait on hold because a lot of services are backlogged which is fine, until for the first time ever whe...
I cannot login to my account because I transferred my public mobile# xxxxxxxxxxxxxxxx to Shaw mobile today on Nov 1, 2020. Can you please to remove my auto pay in my account in case you will auto charge me in error. Thanks! edited by computergeek54...
Would like to add the IMEI ofa stolen phone to the list to have it blocked. Read through some posts, tried engaging in a chat as someone suggested, did not work. Other mention talking with a moderator, how do I do that? Thanks
Hi,I'd really appreciate it if someone could help me out. i've spent almost an hour simply trying to get on the community -- it wasn't accepting my email for some reason. PROBLEM: my monthly bill is $40 - $2 = $38. This months statement on my Public ...
I changed my email address before inserting my new SIM card and now cannot access my account as I get an invalide notice. What can I do to change to a new email address and keep my phone number intact?
Moved from Koodo to Public Mobile for one of my three phones. Got new sim from Koodo kiosk but they weren't able to get the referral code to work (sent to me from my son). I put the new card in at home and have registered it. Phone works fine. Tried ...
I got my plan renewed on October 29. I've 3 GB promo and i haven't used any data but i got a msg after 2 days of renewal that I've used 75% of data. I hardly have any usage but I'm getting notification that my data is finished or consumed every mont...
I tried to port my sons phone number from Koodo prepaid to Public but when entered it said invalid. Are you not able to port prepaid ??
When I try to change my plan for the next billing period, I'm taken to a web page in which nothing works. The buttons are all disabled, and there are no "options above": I found a thread about a similar problem, but the recommended solution (clear c...
How can I send/receive pictures on my blackberry torch phone?
My card has been suspended by my provider because of illegal behaviour, I changed my card number on my account page , how long before my account is reactivated?
Will not accept my SIM #
I am switching phones, but my SIM card is too small. I know that the card came with different sizes, but I threw out the packaging because I did not foresee the need to switch phones 2 months later. Do I need to buy a new SIM card?
Does public support dual sims card
Instead of answering my questions a moderator changed my plan without my permission (to a more costly one, of course). Since Public Mobile has access to my credit card this means they will charge me for a service I don't want and didn't authorize. Se...
Hi all,Currently I'm in NB and I have a 506-... number but I will move to ON next month. I want to keep my NB number and order a new sim card and get a new number from ON. I should order a new sim card with NB address and then is it possible to choos...
