[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Locked out of Account
I am locked out of my account. I tried a reset password but get the following message Sorry, you've been locked out. Please contact Public Mobile for help.
Double charged in August 2021
I was charged two time in August 2021. One is CAD 31.66 on Aug 14,2021, I think this is normal charged for my using plan, another on is CAD40.29 on Aug 18,2021, this charged is confused. Please help to check what happened.
Resolved! Porting Line Issues
Help!!!!!I activated the SIM and requested transfer the line from Rogers for my dad. However, no text msg received. Called Rogers, they told me there's no request from another provider. I was able to make calls using the new SIM, but not receiving...
Resolved! What is oracle team.
What is oracle team can anyone help? I am also getting $2 autopay,$1 refer a friend and $1 loyalty reward.Its a great cell phone service .I knew about it 1 year ago and I repented why I didn't switch before so that I can keep more money in my pocket....
Re: 2021 Sept DROPPED Calls, Video Incoming and Outgoing!!!!!!
@softech : It's not a requirement to start a new thread. All the regulars will see the post. The OP apparently searched and found this thread. It's not exactly obvious how to go about starting a new thread. An Oracle might get around to extracting t...
Resolved! 2021 Sept DROPPED Calls, Video Incoming and Outgoing!!!!!!
I have the unlimited call & text plan in North America and looking for a solutions.Accounts are in good standing. Cell has been updated, shut off and not sure why a call to 611 is required.Simon the Robot is useless. Followed guidelines and NO SUCCES...
Resolved! How do I turn off mobile data by app on a Samsung Galaxy S8
Good morning My son inherited my Samsung Galaxy S8 and I have him on the $15 plan that includes 250MB of data. I want to turn off mobile data on all the games he plays but not on the parental supervision app. I can turn off background data but as so...
Resolved! Monthly payment confirmation notification by email
Good morning Is it possible to get monthly confirmations for the auto-pay for each of my children's phone lines? Preferably to my email address. Thanks
Porting my number doesn't work
Hi,I got a new public sim card and trying to activate it. when I am entering my existing phone number to keep it, I am getting an error message saying please enter a valid Canadian phone number? I am based in Ontario and using my number for many year...
Resolved! Sim card
My sim card was stolen so I bought a new one and now it isn't working. I've exhausted every single thing the website and help site has to offer and getting nowhere I cant even put a voucher on my phone plz help
Resolved! Inserting new SIM before activating or porting
HiIs there any harm in inserting new an un-activated SIM card in phone? (before activation) I have a dual sim slot phone and will be activating soon. Wanted to insert it in the empty slot 2 while I do the activating / porting in coming day or so. Rea...
Resolved! SIM card not supported in my used I-phone
This phone was a phone used with Rogers and now I am trying to use Public Mobile. So, I got a new SIM card from Public Mobile and activated the card. But when I entered the SIM card into the phone, a message popped up saying "SIM card not supported"....
Resolved! Cannot Get Accurate Usage Log
My kid is burning through data like crazy (or so it seems as they are 2 weeks into their cycle and have used up their 5GB of data). I am trying to see when it is being used up (and to confirm it really is being used up) but the usage history never s...
Resolved! $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)
A few years ago, I received this holiday promotion: $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US) Can I use these minutes while I am in the US (to call either Canada or the US)? Or will I need an add-on package for calls?
Resolved! Reception
Do Bell limit the bandwidth of Telus who in turn limit Public Mobile? I am having cell phone issues(loosing reception) in locations I had no issues with Telus or Koodo.+
Resolved! Bonus Data Not Showing Up In Account
I have the 15$ plan with 250MB of data and I am registered for autopay but I have not been receiving the 250MB additional data. It does not show up in my plan details.
Resolved! Rewards
Hi I am on the $15 month plan and I am registered for auto pay and I started getting the 1 year bonus. At the end of August I lost my phone and suspended my account by reporting Lost or stolen. In mid September I found my phone and reactivated my s...
Resolved! I Am trying to port out of Public mobile but I am not receiving msg from public mobile.
My new provider had tried multiple times but still no msg yet.
iMessage and data not working
I am currently experiencing data issues with my phone - I used all my data early last month and requested to upgrade to a $35 plan & paid for the upgrade in hopes that this was the issue with my phone but it has not improved. This is very frustratin...
Card payment
PM has the wrong expiry date for my card and refuses my attempts to pay
Poor reception in basement
I have had excellent reception in the basement since I've been with Public Mobile(over a year). Suddenly, in the last couple of days, people tell me that I keep cutting out. The phone signal is strong. Any suggestions?
Self serve username reset
Forgot my username. need a reset Thanks Ivan
Rewards
I had 12 dollars rewards in my account but it’s not there anymore and it didn’t take it for charging my plan
