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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Pin won't work

Purchased a voucher and it will not work.

Resolved! How to pay a bill

Resolved! Lost phone

I lost my phone then I got a new SIM card from store.how can I activate new one?

VoLTE

Resolved! VoLTE

Anyone else seeing an HD symbol on their phone calls in the past month? I first noticed it back on August 2nd.Does this mean VoLTE and/or Wi-Fi calling is now active on PM?

Added phone time but not getting all of it?

Hey, I added a ten dollar voucher as well as a twenty dollar one and had ten in my account already. I changed to a $40 plan but it still says I owe ten... help?

paiment

Resolved! Flash sale and referral code together

If I use 2 G data flash sale code, can I still use referral code ?

Step 3: Linking your chosen plan to your account

Resolved! Step 3: Linking your chosen plan to your account

Hi everyone,I am new to public mobile and on the process of activating my sim card. I was able to add my details, chose a phone number, picked a plan, and my credit card has already been billed. However when I clicked on the activate my sim, I am stu...

Resolved! Re payment problem

I took my card off so my payment couldn’t automatically come out and it did when I didn’t want it to. How do I change that and get the funds back? I took it off so it didn’t come out

Unable to receive incoming calls

I am unable to receive incoming calls from any of my contacts. Apparently when they call me, it goes straight to my voicemail. Is there a reason why or could it be a setting in my phone that i'm not aware of?Please let me know, thanks!!

Why does PM text customers at midnight ?

@Dunkman wrote: Also, clarified with Jade, this promotion is only for online, at home activations. Not in-store activations. Cool ..an extra three words and it is all clear ... is there a reason professional marketing people wouldn't do the sam...

Resolved! Plan and Add on management page down

Hey all, Been coming on for nearly everyday this past week wanting to add 1 GB data to my plan and always been directed to a page error for the Plan and Add On page. Anyone know of an alternative solution to how I can add more data to my plan if I c...

Resolved! Activation

Hi,I just activated my sim card and got a plan, I can make calls and use Internet but I am not able to receive calls, whats the problem

Resolved! payment didn't go through

today was billing day, but i received a text saying "Public Mobile here. Your plan did not renew because we did not receive your payment. Make a payment at https://selfserve.publicmobile.ca. If you have recently made a manual payment, please ignore t...

Unable to get on the phone

I am unable to get to use the phone. I can receive the opening few words of a text but I can't click on it to get the complete message. I can't phone. As soon as I swipe the phone, it says "Couldn't Load Game. Instant Games can only be played ona ne...

Resolved! Login locked... what can i do?

Resolved! US Add-on: not receiving texts or phone calls

I have the US Add-on. For the first 24 hours, I was able to receive texts and phone calls. I can no longer receive text or phone calls (but I can send texts). Any suggestions? I have done the usual reboot, turned Airplane mode on and off etc. Any...

Resolved! How to disable automatic after transferring number?

I transfered my number before cancelling autopay and I can't login to turn it off anymore.

voice minutes

I thought incoming calls were free, but when I review my usage it looks like incoming calls come off of my monthly allowance.

1GB Data is missing from my plan

Hi there, I'm paying the 35$ plan, it should have 2GB data + 500MB data per month... however, when I check up my plan details today, I'm only seeing LNY 1GB + 500MB data.... Do you know what's going on? Also, when I tried to change the plan, it see...

Resolved! Need to access my account

I cannot access my account and I need to speak to someone

I already actived Autopay but why I did not receive $2 reward every month?

Hi,I already set the Autopay for my account but why I didnot receive the $2 autopay reward every month?Thanks, edited by computergeek541: removed phone number

Resolved! Missing data

I am on a trip and ran out of data. I paid last night for a 250MB add on. I see the money was removed from my balance & credit card but I have not received any more data. VERY upset about this as I've waited hours today trying to get what I paid for...

Service termination

Hi, Moving to the US and just added a US roaming. Then the payment prompted to make another payment at my current rate for the plan to be renewed at the next cycle in the upcoming month. I thought I was making an overdue payment, not a balance top-up...

Data completely stopped working twice, both after using Communauto carshare in Toronto.

I have had a weird issue happen to me twice now. I have used my data to unlock a car to use in Toronto, I made my journey and ended the trip everything was fine. I finish my errand a couple of hours later and then both times my data has been totally ...

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