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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1920 Views
  • 24 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30251 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42016 Views
  • 185 replies
  • 29 Bravos

Payment method

I changed my credit card...how can i contact you...my phone is not working from last one week...would you like to help me...or should i change my Sim to Rogers?

Ramandeep by Great Neighbour / Super Voisin
  • 1362 Views
  • 12 replies
  • 0 Bravos

Resolved! Total amount of data

In my paid plan. I have 1.5 plus an extra one gig. Then there's a separate box in my profile that says my promotion. Which state I have another gig? Is my total 2.5 gigs or 3.5 gigs of data?

BrentP by Good Citizen / Bon Citoyen
  • 2160 Views
  • 17 replies
  • 0 Bravos

eSIM? Apple Watch?

I guess is unlikely, any chance PM support eSIM and/or Apple Watch Cellular?

mmbiker by Good Citizen / Bon Citoyen
  • 2949 Views
  • 12 replies
  • 1 Bravos

Unlimited Canada Wide Talk

What does this mean exactly? This is part of my plan. I have a 613 area code, but when I try to call a 416 area code it says I do not have an active long distance add on and to purchase an add on.

Carolanne by Good Citizen / Bon Citoyen
  • 1342 Views
  • 8 replies
  • 0 Bravos

Resolved! VOIP with 3G?

So I use VOIP internet phone a lot to make overseas calls. will 3G connection with PM works well?  I mainly use it with Skype and Google Voice.

mmbiker by Good Citizen / Bon Citoyen
  • 3865 Views
  • 25 replies
  • 1 Bravos

Turn Off Auto Top-up Data

My son went over his data last month. I was under the impression that his data would just turn off after he used the 1gb he is allowed. Instead I was billed a $23 topup fee. Is there a way to turn this off? I want his phone to just stop accessing dat...

EkimChew by Great Neighbour / Super Voisin
  • 968 Views
  • 4 replies
  • 1 Bravos

Resolved! No Internet Any Thoughts or Suggestions

Its been 3 days since my data hasn't worked. My data is turned on so that is not the issue lol Any ideas? If it doesn't change soon might have to look for another service provider.  Normally works fine for things that I do, like weather etc.

Oneshot by Good Citizen / Bon Citoyen
  • 1365 Views
  • 10 replies
  • 0 Bravos

Resolved! Forfait

Bonjour, je viens d'acheter une carte SIM et un forfait par contre je suis allé un leu vite et je n'aurais pas besoin de ce forfait maintenant. Est-ce que je le perdrai si je ne l'utilise pas tout de suite où si je pourrai toujours m'en servir le moi...

petimax by Good Citizen / Bon Citoyen
  • 990 Views
  • 2 replies
  • 2 Bravos

PUK

Can you give me my puk code

Roberto2 by Great Neighbour / Super Voisin
  • 1146 Views
  • 5 replies
  • 1 Bravos

Resolved! Usage

Hi I am a new user since December 2019.  I notice my data usage of my bonus 1GB data started with 787mb USED from the start of the billing cycle.  How is that poosible?

Kenmakca by Great Neighbour / Super Voisin
  • 1253 Views
  • 5 replies
  • 0 Bravos

Port number

It has been almost a week my port over number from Koodo still not working. I am on a temp number. I powered the iPhone. What do I need to do?

7742 by Great Neighbour / Super Voisin
  • 1553 Views
  • 9 replies
  • 0 Bravos

Lost Service

I was in the middle of a call this afternoon when I lost service. Haven't been able to fix the problem (restarted my phone, reset my network, turned airplane mode on and off, tested my SIM card on another phone and still had no service). My plan was ...

amyzhao26 by Great Neighbour / Super Voisin
  • 873 Views
  • 4 replies
  • 0 Bravos

Resolved! Account Deactivated with AutoPay

I just tried to make a call to find out that my account has been deactivated. I've been on AutoPay for years without any issues. When I login to my account I see this message as a banner at the top: Please disregard this message if you have enough fu...

anikflapointe by Great Neighbour / Super Voisin
  • 1969 Views
  • 13 replies
  • 0 Bravos

Resolved! Traveling to US for 50 days

Hello, I am traveling to the US, will be there 50days. Is there an addon that i can add to cover all those days?And set start / end dates?

susanmyraPM by Good Citizen / Bon Citoyen
  • 1474 Views
  • 10 replies
  • 0 Bravos

Resolved! $5 off promo question............

On Jan.28th I transferred my number from chatr to PM at a Wal-mart in Oakville,ON.  I opted for the Auto-pay and was charged $25( plus tax) on that day to my credit card. When I look at my account it says I will be charged $23 next Feb.27th but the a...

Resolved! Re: Puk code needed

How/where do I get a puk code to unlock my LG phone?l locked it by mistake.

mavis120 by Great Neighbour / Super Voisin
  • 935 Views
  • 2 replies
  • 0 Bravos

Resolved! How to get invoice of every month

As above the title, wondering how do I get the invoice of every month from PM. Should they send me by email every month?

TLGuan by Good Citizen / Bon Citoyen
  • 2551 Views
  • 12 replies
  • 0 Bravos

Resolved! Has anyone else done a comparison between carriers?

I noticed a lot of companies require a phone to be purchased with their plans. I figured out the cost for paying for the Koodo plan with a tab equates to the purchase of a new phone. People may not have realized that they are buying the phone over th...

ckkong by Great Citizen / Super Citoyen
  • 5956 Views
  • 41 replies
  • 4 Bravos

Resolved! Cancel my old Freedom Mobile account

Hi,I've switched to PM, and ported my old Freedom number to PM.The PM service seems to be working as plannedNow, how do I get rid of my old Freedom account? I was under the impression that once the number is ported the old carrier will cancel the acc...

DinoFlint by Great Citizen / Super Citoyen
  • 9399 Views
  • 6 replies
  • 0 Bravos

invalid sim

I bought brand new SIM card few month ago, I try to set up service, system said: my sim is not valid.

nikolariet by Good Citizen / Bon Citoyen
  • 1561 Views
  • 14 replies
  • 0 Bravos

Can't phone my phone from home

I got my sim card last weekend.  When I try to phone my Public cell phone from my home land line, I get the message "We're sorry the number you have called cannot be completed as dialed". This is concerning.  I don't have a lot of faith that everybod...

Bobbob by Great Neighbour / Super Voisin
  • 1816 Views
  • 14 replies
  • 0 Bravos

Resolved! Can't get in my Account

I was in the process of putting my payment method in when i accidenlty closed my browser. Now when i go to log in i get "sorry, your login attempt failed. Please try again." after a few attemps i clicked "forgot my password" and when i entered the em...

Sammo by Great Neighbour / Super Voisin
  • 1343 Views
  • 6 replies
  • 0 Bravos

Resolved! Unknown Calls "Social Insurance Scam"

I got over 15 + unknown calls today from the " social insurance scam" filling up my inbox. How does one stop this crap. This is crazy. I go to my account and it states no incoming calls. Just outgoing from my phone number. This does not make sence. H...

cjdevola by Great Neighbour / Super Voisin
  • 1834 Views
  • 8 replies
  • 0 Bravos

Resolved! Dual Sim potential?

Hi, I have a Public Mobile account and my work has asked if I can get a dual Sim Phone and get another account with the same provider that will be a work line.  Is that possible with public Mobile if I get a new iPhone that has Dual Sim?Thanks]

Kate7222 by Good Citizen / Bon Citoyen
  • 4529 Views
  • 18 replies
  • 2 Bravos

Resolved! Porting a number from Freedom

Good afternoon,Someone in my family wants to switch to Public from Freedom. She had switched to Freedom from Koodo (and ported her number) 3 months ago, but she isn't happy with their signal strength where she lives. Would it be possible to switch to...

jgabbar by Good Citizen / Bon Citoyen
  • 1752 Views
  • 12 replies
  • 0 Bravos
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