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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68516 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 72190 Views
  • 180 replies
  • 32 Bravos

Resolved! Someone else used my phone number? How?

1) Someone from Vancouver sent me a message yesterday saying "Can I call you later?", I had never contacted that person/number.  2) I just got a phone call saying returning my call, but I didn't call her.  Any suggestions? Thank you!

wjgao by • Great Neighbour / Super Voisin
  • 2873 Views
  • 7 replies
  • 0 Bravos

Resolved! Kiosk

Is their or will their be a kiosk anywhere?

Sean_ralph by • Great Neighbour / Super Voisin
  • 2160 Views
  • 7 replies
  • 0 Bravos

Resolved! Account terminated

Has anyone else had an issue with their account being terminated - no notice - just terminated. They are saying my autopay is not going through on my cc but there is nothing wrong with my card. Frustrating that I have no one to call or talk to to get...

VLorraine65 by • Good Citizen / Bon Citoyen
  • 2432 Views
  • 13 replies
  • 0 Bravos

Resolved! No Service

I have not had cell service on my iPhone for 2 days.  I have switched to airplane mode and on again.... wifi is working but can't phone or text.  I am on vancouver islandanyone else having any issues

proway by • Great Neighbour / Super Voisin
  • 1549 Views
  • 5 replies
  • 0 Bravos

Resolved! ACCOUNT TERMINATION

HOW DOES ONE TERMINATE AN ACCOUNT WITH PUBLIC MOBILE? I HAVE REMOVED MY SIM CARD FROM MY PHONE. I HAVE REMOVED MY CREDIT CARD FROM MY ACCOUNT. BUT HOW DO I CLOSE MY ACCOUNT?

Guillermo44 by • Great Neighbour / Super Voisin
  • 1409 Views
  • 5 replies
  • 1 Bravos

Public Mobile Issues?

Hi all, Just wanted to ask if there are any issues with PM today? Cannot use anything, account is all paid up so nothing to do with payment.  Tried all the - shut down, reboot, airplane mode, sim out, and still nothing. Checked the area nothing showi...

toledolinda by • Good Citizen / Bon Citoyen
  • 3860 Views
  • 27 replies
  • 0 Bravos

Resolved! New account by referral

I just activated a new account with Public Mobile. I was referred to by a friend and used the referral code. I thought that if I join using the referral code that I would also receive a one time $10 bonus credit.  When I log into the account I dont s...

Horchid by • Great Neighbour / Super Voisin
  • 801 Views
  • 1 replies
  • 0 Bravos

Resolved! Contacting emergency service overseas

Had a family emergency today in Europe.  The problem is that I am Canada.Any suggestions on how someone here can contact 112 or 999 over there?

rossputin by • Model Citizen / Citoyen Modèle
  • 2665 Views
  • 11 replies
  • 1 Bravos

Activating sim card date/time

Hello, I just have one more small question for my friend who is about to activate.It is currently 10pm. Is it better for her to activate after midnight, so that the monthly plan starts with tomorrow as the start date? 

samcat by • Good Citizen / Bon Citoyen
  • 2651 Views
  • 7 replies
  • 1 Bravos

Resolved! wrong serial number used

I just activated my new Public Mobile SIM card, and accidentally used the wrong serial number from the wrong phone to activate. How can  I change this?

alliewatson by • Good Citizen / Bon Citoyen
  • 4030 Views
  • 22 replies
  • 0 Bravos

Strange data usage

Hello, I received notification today that I have used 75% of my monthly data and I'm not even 2 weeks into my cycle. When I checked my usage, there is a 'web' usage on June 2 at 12:53 that used 9.18 MB of data and another one the same day (7:56) that...

AimeeB by • Great Neighbour / Super Voisin
  • 2269 Views
  • 11 replies
  • 0 Bravos

Resolved! Transferring Freedom mobile phone number to Public mobile new account

My friend is transferring to Public Mobile. - Unfortunately she didn't know the account has to be active in order to transfer her phone number, so she just cancelled her Freedom Mobile account (Just 1-2hours ago)She has the Public mobile SIM card and...

samcat by • Good Citizen / Bon Citoyen
  • 2528 Views
  • 4 replies
  • 0 Bravos

Resolved! Change Number of Rings before Voicemail

I would like to increase the number of rings my cellphone rings before it transfers to voicemail.  Presently it is 3 and I would like to increase to 5 or 6

rpurfurst by • Great Neighbour / Super Voisin
  • 11014 Views
  • 14 replies
  • 0 Bravos

Resolved! Suspended account

I am set up for auto pay. it does not look like I missed a payment do to a card change. Account shows suspendedCard has been updated and everything looks okay but account is still showing suspended.How long does it take to turn back on. I need to ens...

Juliegrant1 by • Good Citizen / Bon Citoyen
  • 3696 Views
  • 18 replies
  • 0 Bravos

Resolved! Having phone connection issues

My account was suspended, a payment was made, however it still does not work. How do I make it work again?

Warde by • Great Neighbour / Super Voisin
  • 1341 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM cards

Any suggestions on cheapest places to get a PM Sim these days? 

JP8 by • Good Citizen / Bon Citoyen
  • 4096 Views
  • 18 replies
  • 0 Bravos

Resolved! Is Phone compatible

Hi, I am hoping my Mom's phone will work with Public Mobile.  Can anyone tell me if an Alcatel flip phone model 4044V will work?  

JP8 by • Good Citizen / Bon Citoyen
  • 1353 Views
  • 4 replies
  • 0 Bravos

LG G6 backup phone

Uhg,Seems despite it being compatible, and inserting my sim card, my old LG G6 doesn't seem to be working! yes, I rebooted.

rossputin by • Model Citizen / Citoyen Modèle
  • 3177 Views
  • 25 replies
  • 1 Bravos

Resolved! sim card

I have recently bought a new sim card thinking I had to do that to change my phone number. I threw out the old sim card thinking I didnt need it and just paid $80.00 on my current account. I cannot activate the new sim card under the current account....

jcshrimp by • Great Neighbour / Super Voisin
  • 1015 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan data type

Hello, I currently have an older plan that has 15GB of 4G LTE data but I'm on a 3 month billing cycle. I'm trying to find a plan that has more data and not really worried about monthly or quarterly but I can only find plans that have 3G data not 4G. ...

jeremy1 by • Great Neighbour / Super Voisin
  • 2175 Views
  • 10 replies
  • 0 Bravos

Public Mobile with my Ushining model F230

I have a new phone (Ushining F230), and a new SIM card for Public Mobile. I signed on with Public Mobile yesterday. My phone has  been showing  "SIM card updating" for over 24 hours. What is going on? Anybody, please help.

Guillermo44 by • Great Neighbour / Super Voisin
  • 1995 Views
  • 4 replies
  • 0 Bravos
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