[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Us roaming plan
Hi I’m unable to activate a US roaming txt & talk plan??? I’ve tried 2 x
Resolved! Cannot send group text messages on an iPhone because there are androids in group
Hello!I can receive text messages (not iMessages) from my group, but because there is a Samsung in the group chat, I can't send anything in the group chat. Please help! I turned on Group MMS and send as SMS for my settings already.
Resolved! taking on a previously used phone number
Hi Community!I'm ready to cancel my landline after 20 years (gasp) and use my public mobile number exclusively even though less people in my circle use it. The landline number gets many sales calls. Of course I would rather use the number that's been...
Resolved! changing phones
how do I change phones?...l changed the sim card...now what?
Add on not working
Add on is not working. Shows no data has been used and tried turning phone off then on
Resolved! Phone
If you have a credit on your account, can you use that credit to purchase a cellphone?
Resolved! Are bravos unlimited?
I can't really answer forum questions. I have too much to learn and not enough to say. But one thing I can do, is to study past discussions. I like being able to give bravos to posts which seem helpful, kind, or positive in whatever way. Is there ...
Autopay failure suspended account
What is protocol to get account up and running in case of credit card mix up when bank had temporarily suspended the card when payment was due at end of month by my request because wallet was missing .Wallet now found new card registered as other was...
Resolved! Talk Minutes Usage Clarification Reuested
Checking my wife's usage shows 11 minutes on usage. However, Usage History doesn't show anything close to the 11 minutes. Very minimal texting or voicemail checking either. All thoughts appreciated.
Resolved! impossible to have mobile data on a moto e(7) power...
hi there!i tried everything, i changed the apn settings with the ones on PM website, I even copied these settings from another motorola cellphone, still does not work. Any advice?thanks!
Resolved! Credit card
I need to update my credit card. Where can I do it.
Re: Would like to change Plans
I’m interested in the $25 Canadian plan
My phone plan got discontinued?
I recently got my plan shut off. Whenever I call someone the automated system tells me that I do not have a plan. However, I was charged this month from public mobile and the payment went through. What should I do now?
Resolved! FM radio and Samsung CSCs
Hello all, I have an extremely specific question that I have been struggling to find an answer to for the last few weeks. Perhaps one of you may have some experience with it: I have a Samsung S20 Ultra that is currently on the "PMB" CSC and I am unab...
No Service
Hi, I have an unlocked iphone 6s that I'm trying to use with Public Mobile. I've received the SIM, activated, and put it in the phone but it still says "No Service". I know it's unlocked because it says so in the bottom of the about section where "...
Resolved! Can I keep my number while my account is inactivated?
Hi, I'm planning be out of country for about 3 to 4 months and was wondering if it would be possible to keep my number while I put my account as inactivated. Or is putting my account on the cheapest plan my best bet for keeping my number? Any help...
Resolved! Account email address change
Hello. I would like to change my email address tied to my Public account. I had the incorrect email address put in and would like to correct it. Thank you.
Re: Transferring or Changing your Phone Number
ON FRIDAY TRANS NUMBER CANT RECEIVE CALLS YET…
Re: No network
I have no network as well...so frustrating. Read this stream of answers, and tried all the solutions; Sim card numbers match, tried resetting the mobile network and still no luck. Anybody have other suggestions?! Been with PM for a few years, never h...
Resolved! Need to change info for payment
I can.,t sign in and my card # has change for payment
Resolved! Ported out my number but forgot to take auto pay off from my account
Hi, I ported out my number to another network but forgot to take auto pay off from my account on public and now i cant even login to make any changes. Can anyone recommend how can i avoid getting charged in the coming cycle? Thanks,
Resolved! Changing from $40 to $15 plan
EDIT - Added Screenshots of what I'm seeing. So I changed my plan to renew on my renewal date (today) as the $15 plan instead of the $40 plan because I simply don't need so much data. My account says I have $5 ($3 loyalty, $2 auto-pay) so I owe $...
Resolved! Add Another phone
My husband has a phone I'd like to add it to my account
Resolved! Two phones on one account
I have a PM account with one phone. I want to switch my wife's phone to PM. Is it possible to add her phone to my account so that rather than getting two separate bills for $15 each every month, we are charged one bill of $30?
Resolved! New (used) phone shopping results in questions…
So long time ago I remember PM had LTE, and yes, after spending some time on the community here I’ve come across a few threads and managed to sus out that they don’t offer it any more. Herein lays my problem. I traditionally use older hardware, real...
Resolved! late payment
So my card on a family member's account expired which I forgot to replace on the account which now shows suspended in big red letters. How long does a new payment take to occur (because the payment date was October 3rd)?
