04-22-2020 01:40 PM - edited 01-05-2022 11:43 AM
I'm wondering if anyone can help me.
I use a credit card for autopay.
I recently got a replacement credit card as mine had expired. The number remains the same, the expiry date has changed.
Do I have to change the expiry date in my account or will the new expiry date have no effect on my payment?
Thank you for your attention
04-22-2020 01:51 PM
Thank you for answering so quickly.
04-22-2020 01:43 PM - edited 04-22-2020 01:44 PM
@CatCanyon wrote:I'm wondering if anyone can help me.
I use a credit card for autopay.
I recently got a replacement credit card as mine had expired. The number remains the same, the expiry date has changed.
Do I have to change the expiry date in my account or will the new expiry date have no effect on my payment?
Thank you for your attention
Log into My Account / Payment...then click the Manage my card. Best to remove old card then enter info for new card.
04-22-2020 01:43 PM
@CatCanyon wrote:I'm wondering if anyone can help me.
I use a credit card for autopay.
I recently got a replacement credit card as mine had expired. The number remains the same, the expiry date has changed.
Do I have to change the expiry date in my account or will the new expiry date have no effect on my payment?
Thank you for your attention
If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.
Two options are available: "Replace this credit card" and "Remove this credit card"
Use "Replace this credit card" to update the CC info
If you're having trouble registering or updating your credit card, here are a few tips you can try:
Hope this helps!
04-22-2020 01:43 PM
@CatCanyon wrote:I'm wondering if anyone can help me.
I use a credit card for autopay.
I recently got a replacement credit card as mine had expired. The number remains the same, the expiry date has changed.
Do I have to change the expiry date in my account or will the new expiry date have no effect on my payment?
Thank you for your attention
I think you will have to add it as a new card even though it is the same number just a new expiry date. So add the new card and remove the old card.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
04-22-2020 01:43 PM
You will have to change expiriry date or your autopay will fail once the old card date expires.
You can change yourself in the self service account.