Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey everyone, I'm creating an account for my father. He has a phone number with Koodo and when I created his account, I was told to choose a new phone number and then contact support to port his Koodo number to PM. I would like to do so please. Thank...
I transferred my phone number yesterday afternoon. I still can not receive calls or text. How much longer should I wait and what should I do if it doesn't work?
If I decide I want to change my plan mid cycle, what charges do I incurr? Are the two charges prorated?
Hi and thanks for your time, As the title explains, I keep getting the error "Sorry, your login attempt failed. Please try again." even after multiple successful password changes. Tried to login via incognito mode and in multiple browsers (Firefox, S...
I accidentally paid twice when changing up my plan, how do I get a refund?
How can I see detailed data usage? My data has nearly run out, and it makes no sense to me. I've never even used 1/4 of my data, and nothing has changed (on my end) that I know of. I checked my app usage, and the math doesn't work. I'd like to see fr...
Unable to receive SMS texts or calls after porting. I have a iphone 6 I can send SMS text messages and make calls ok. Please help Phil
Been trying all day to get my sim card activated but it wont let me use the credit card I am providing keeps saying there is something wrong with the card and unable to authorize. My husband activated his today and it worked fine. I'm at a loss here ...
Chech Yor email for the message and the weblink."At Public Mobile, we want to hear from you to constantly improve our products, support and programs. Please take a few minutes to complete this survey facilitated by CICIC. The survey will take 3-5 min...
I just got my sim card and I was setting it up and my payment info didnt work and it said to contact public mobile... my payment works on literaly everything else... someone help
Hello,I received the SIM card 2 days ago. We went through the steps to activate the SIM card. We made it through all of the steps; however, when it came time to sign-up for the plan and process payment with my credit card, I received an error message...
Hello i just bought the 15$ plan for my new pixel 3 at a public mobile booth. The employee installed the sim card and tried to call and it didnt work. He told me this never happenned before and figured there was something wrong with my phone. I came ...
I just happen to be looking at my credit card statement and the payments don't seem to line up with my PM history payments/credits. Has anyone else noticed the same?
I switched from Fidol to Public Mobile in June 24,2019.My old number is showing on the [Plan and Add-Ons] display in PublicMobile already.But all incoming calls go to voicemail directly. I can not accept the calls.I have sent a message to Moderator_t...
Well after almost a year with Public Mobile i was certainly reasonably happy with Public Mobile despite a few initial hiccups. My issue of not recieving a discount for community rewards that I had given up was finally resolved, and ABSOLUTELY BEYOND ...
My phone is broken ! What is the number to call to check my massages ?
I have been locked out of my account . This system is very hard to navaigate !
i’m supposed to have picture messaging included in my plan but it never works.
Hello, i bought top up card for worth $35. I called *611 to top up but they declined the cards. I tried to refund but didn’t get the refund. The top up cards are not recharging and I am out of balance. What to do?
I’m in a place where I normally have full bars of service. But right now I have nothing, the four bars are just grey in colour and I can’t text or call anyone
I changed my plan during the month, I was charged at the beginning of the month for my previous plan, then the day I changed again for the new plan and charged again at the beginning of the next month. Why?
Just confirming what the process is for unlocking an account. I've private messaged @CS_Agent and waiting a response. The "Forgot Passord" process was giving me headaches for a few days, but finally it worked and got through to my Security Question, ...
Hey, I still get 3g speed even it has been 10 days after i switched to a 4glte plan, can you guys advise me on how to get 4g speed? Thanks
Hi, there, Last night I activated a new public mobile sim to switch my current Bell landline number(It sucked my $$$ for 3 years). The activation was success, my PM sim now can make call/send and receive SMS, but it can't receive phone call, I unders...
I just activated my SIM card and chose a phone number. Calls and text messages go through fine however anyone using and iPhone sends the iMessage to someone else. How is this possible? Any idea how to fix?
My name is <something>, I just transferred from public mobile to koodo today, I ported my phone number from public to koodo which was <something>. I still had $154 in my public mobile account that I would like refunded. Post edited by stone chucker ...
I tried to change my phone number on Self-Serve by choosing a new number, it said it was successful and the number has changed on my account, but when I put the SIM in my phone none of my calls will go through. Why is this happening? Is there a delay...
fone was working one minute now it dont..cant text nor call...says im not registered to a network...i been with public from begining...pay as you go startedat25$ now 35$ np...i like to take old sim card and put in new and exact style fone as the old...
My husband is having problems public mobile plan it doesn’t want to accept is credit card someone can help
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