Community

Resolved! 4G Tower

We recently got cell service in our community. Bell supplied the tower and informed us that the tower is 4G LTE only, and does not support pay as you go. I am able to connect and text but am not able to send or receive phone calls. Can public mobile ...

Resolved! OnePlus 8T Compatibility

Hello!  I currently use the OnePlus 5 and am looking to replace this phone with the OnePlus 8T. I notice that the phone compatibility list only lists up to OnePlus 7 - is this up-to-date, or am I out of luck? In other words, can I use the OnePlus 8T ...

Resolved! I forgot to set up a self serve account and need to re-new my payment through my bank. Trading name?

Resolved! Locked out of selfserve

Hey Mods,  Self-serve is telling me im locked out and need to contact you. Please help.Thanks

Resolved! No service

i have no service once again 

Resolved! SPAM messages ..

just curious.. does this system attracted many spammers to join here and send out random messages?  I have only been on here for 3 weeks.. got 2 such messages already... Yes, i know it is spam and won't be fool.. but just curious if this is often. Al...

Resolved! Potential scam using Public Mobile's name

I recieved a call from this number, 112896754525, and tracked it down to Ontario, but it was a robot that claimed it was from public mobile and that my plan didn't cover talk. I'm positive that my plan does, but more importantly, I'm positive that pu...

Resolved! My phone suddenly has no sevice. it worked for 2 years.

from existing same issue. it seems my SIM card internal account in your server side is deleted.Please recover it now and give me 2 mothes free.  I missed many calls due to your fautl

Resolved! Incomplete activation, now getting 'username you have entered is not available' when restarting

I took too long debating whether to create a new number or port my existing one, and my session expired. I got past the first step: Let's get started. The process is essentially abandoned at step two: Phone Number. Now I'm trying to restart the activ...

Resolved! Updating credit card information for a linked account

Hello,I use autopay for my account as well as my mother's account. They are both charged to my credit card. The expiry date recently changed on the credit card, and while I updated the information in my account, my mother's plan was not updated and s...

Resolved! What happens when monthly plan amount hits $0?

Hi There, I grabbed the $10 plan a few years ago as it was a good plan for my brother to use as an emergency cell phone. I thought it would be a nice Christmas gift every year to pay for the phone service for the year. Over time, with the giveaways, ...

Resolved! Reward pack offers

I got this message from BlackPanthersIt says:Blink and it is gone. Best cool reward pack offers for December,2020. Today you will be lucky. Do not delay, do this ASAP  Did it come from Public Mobile? Is it legit?I did not click on the. message just i...

Resolved! How do I take over a plan that my friend started??

What do i specificay need to know? Is it locked to him email? Can I change the info, password, number?

Resolved! HELP! Victim of a sim card swap. What next?

Hi everyone, Someone managed to swap my sim card with theirs and was able to access my PayPal account and make multiple fraudulent purchases. I have gone into Lost/Stolen Phone > Suspended Service. What should I do next to retrieve access to my phone...

Resolved! Help! I'm being charged multiple times per month, but it does not show up on my transaction history.

I've noticed 3-4 transactions for various amounts, usually between $30-50 for each month. I would like to find out why this doesn't show up on my transaction history and whether I need to change my plan? I would like to speak to someone directly abou...

Resolved! Oneplus 8t

I'm looking at upgrading to the Oneplus 8t but I can't seem to find any info to determine if it is an accepted device.  Does anyone know?  Thanks

Resolved! old $10 plan, no data but with promo data

i have the old $10 plan that has no data.as part of the plan.   yet i have been given, by pm, a 1GB promo, plus now the holiday 2GB one time add on.  can i use this data with my plan and if not  can i give the data to another member?  thanks.

Resolved! Questions about Public mobile rules

Hi Friends,Please help me to learn more about Public mobile rules.What we are allowed to do and what we are not allowed to do...Thank you for your cooperation.