[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Spam text messages , saying I have not deposited money ,
Myself and my husband both was public mobile have received text messages saying we have not deposited money yet , deposit before it expires anyone get this ? I blocked number and deleted , number is xxxxxxxxxxxx edited by computergeek541: phone num...
Resolved! Reset Account Password / Security Question
How do I reset my security question I forgot my password and it’s asking me for my security question SD08: Moved from Beginner’s Guide to the Community. Title edited to match subject.
Plan expired # xxx-xxx-xxxx
Hi There, The number above showing Plan Expired...online account as pic below,,,, we setup auto withdraw and additional 500m added,,, what happen? Pls. advice. Janet Edited by popping to masked out phone number on subject line and masked out personal...
Vouchers
Accepted first voucher but not processing second voucher
Resolved! Outage ?
Anyone know if there's a outage I have no service in Brampton ontario
Resolved! Swap phone numbers with Telus
Hi, I am planning to get a 5g plan from Telus. But I don't want to cancel my public mobile service. Is it possible to swap the number with Telus and not cancel the service?Usually, when you port, the service is cancelled. I want to take my public mob...
Resolved! Phone purchase with vouchers
Hello, For those of us that don't use a credit card to pay monthly and still use vouchers, maybe public mobile permitting the use of an account balance to purchase a phone could be interesting ? Thank you!
Resolved! Help
How can you fix if your email won’t work and your password
Code for email change
Good morning guys, I went and tried adding data to my account and apparently I am not using the right email. At first I figured I had forgotten my password but I requested to be sent a reset link, I was told that my email didn’t match. I created a c...
Resolved! Forgot password, can't reset it!!! Urgent
My password doesn't work. I need it reset. This site doesn't have a number for an agent. My security question keeps coming up as Test Question? And I don't understand why.
Resolved! Avctivated new sim for new number. My phone not works but the number is belong to someone else!
Hi there, I just activated my sim card.I took a new phone number and I'm able to log in to my account.However, my phone not works. I tried to restart, removed sim, and many other actions but nothing happened. I tried to call my new number by another ...
Little to no service after Android update.
Hello there, There was recently an Android update sent to my phone in the last week. Since then, I have had little or no service while I haven't moved from my apartment. Can't find any help so here I am. I've checked the APN and confirmed it's Public...
Resolved! Phone Still Not Working
Other than outgoing calls, nothing else works: no incoming, outgoing texts; no data. It's been 27 hours since I started the process of switching my phone from Telus to Public Mobile. I have restarted the phone and reinserted the SIM. I contacted P...
no service
So I was given a ticket number and all - but with a gurantee that the new number and new SIM card will work. It is not. I've done all the Simon instructions, but still no service. and now I am here - frustrated and not knowing what to do. I've spent ...
Resolved! forgot the Password
Please to reset the pw. Thank you !
No service.SIM card, reboot, airplane mode tried. Cannot fix it.
Hello, I have no service on my cell. I switched the SIM card to other cell. Still no service. I also tried to install other SIM card in my cell. My cell works. Cell reboot and SIM card removal.re-installed as well. Airplane mode on and off as well. ...
Paid but still not working
I had my account suspended and then paid my bill. Still no service. Why doesn't my phone work when my account says I have a $10 credit?
