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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53326 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61548 Views
  • 186 replies
  • 31 Bravos

Resolved! email to SMS text

I haven't made the switch to Public Mobile yet.   I have a question first. If my alarm system sends a text to mynumber@msg.telus.com will I receive that text?   (using an Android phone, with data turned off)    I have found some old posts back in 201...

drh by • Good Citizen / Bon Citoyen
  • 3161 Views
  • 9 replies
  • 0 Bravos

Resolved! Payment Proccessing page timed out but payment taken.

As the title says. The payment processing page timed out to a 'Oops, something went wrong!' page. but payment was taken. I cannot log in to account as it seems things were not finalized.

Steve13 by • Good Citizen / Bon Citoyen
  • 1587 Views
  • 7 replies
  • 0 Bravos

Resolved! Document from your wireless provider

So recently, I lost my phone and I had an insurance so I claimed it. They said they need a proof that I have reported the phone as lost/stolen to my wireless provider. I sent them the screenshot of the "Report Lost/Stolen" thing from the selfserve. T...

arahmanfahad by • Good Citizen / Bon Citoyen
  • 1967 Views
  • 7 replies
  • 0 Bravos

Resolved! PUK code

I can't get my PUK code

Delbie by • Great Neighbour / Super Voisin
  • 1062 Views
  • 2 replies
  • 0 Bravos

Can’t pay for plan at all

Been with public mobile for almost 2 years, when I initially signed up it wouldn’t take my credit card of choice so I had to use a different one, then couple months later it stopped working switched to a third, and it worked for over a year, now toda...

Nick1010 by • Good Citizen / Bon Citoyen
  • 1756 Views
  • 10 replies
  • 0 Bravos

Resolved! 28 dollar plan

i am currently in a 15 dollar plan, i want to switch to the currently advertised 28 dollar ( i know it includes the 2$ discount of auto pay ). but when i go to change plan in my account i find only the 35 dollar plan, and when i choose it, it doesn't...

abdellahrami by • Great Neighbour / Super Voisin
  • 1159 Views
  • 2 replies
  • 1 Bravos

Resolved! Need mod help to transfer number from one PM account to another

I am in the process of porting out my current PM number to another provider (for work). I would like to keep my PM account under a new number. Following advice in this post (https://productioncommunity.publicmobile.ca/t5/Self-Serve/Port-out-my-number...

WildBurrow70 by • Good Citizen / Bon Citoyen
  • 2388 Views
  • 14 replies
  • 0 Bravos

Physhing calls

Does anyone know how to stop incoming calls that are made by an automated voice?

Gigi2019 by • Good Citizen / Bon Citoyen
  • 947 Views
  • 3 replies
  • 0 Bravos

Resolved! Lite Phone 2

Hello, I've done some research and some of the 4GLTE bands match what Public Mobile supports with the Lite Phone 2 but not 100% positive Public Mobile supports this phone. Can anyone clarify if this phone works with Public Mobile? Thank you

Airborne by • Good Citizen / Bon Citoyen
  • 1954 Views
  • 6 replies
  • 0 Bravos

All call going to voice mail

Since yesterday all of my incoming calls are going to voice mail. I have restarted my phone twice and the issue still isn't fixed. It was working prior to yesterday. Please help 

layla420 by • Great Neighbour / Super Voisin
  • 1132 Views
  • 6 replies
  • 0 Bravos

Resolved! $28 (2.5GB) Plan

I am right now on the $23 (1GB) plan, but trying to change the plan, shows the old price still of $35 ($33 with auto pay). Is it only for new customers?

jesseps by • Good Citizen / Bon Citoyen
  • 1175 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan change

I had an auto pay but didn't want that plan and now I can't change my plan 

Desimama by • Great Neighbour / Super Voisin
  • 978 Views
  • 3 replies
  • 0 Bravos

Resolved! bought addon data and did not get it all

bought 1gb of data twice, system took the money out but only 1gb data shows in the account My Plan ($10)Current AddOns1GB Add-on500 min Canada-Wide Long Distance My Add-ons1GB Add-on500 min Canada-Wide Long Distance

MikeD2 by • Great Neighbour / Super Voisin
  • 868 Views
  • 3 replies
  • 0 Bravos

Resolved! No SIM or Invalid sim card

I will lose calls or open my phone to find it periodically gives me "No SIM" or "invalid sim card" messages. If I power the phone down and back up it sometimes resolves the problem. What can i do

martymuskeg by • Good Citizen / Bon Citoyen
  • 2024 Views
  • 7 replies
  • 0 Bravos

Resolved! Update autopay

The system does not recognize my username, my card on files expires next week? Why is this so difficult with public mobile?

AnitaPimenta by • Great Neighbour / Super Voisin
  • 2538 Views
  • 13 replies
  • 0 Bravos

Resolved! wait a minute...

am I reading this correctly? why would they do this? (4) Plans with 4G LTE data can access maximum LTE download speeds (manufacturer rated at up to 750 Mbps; expected average speeds 12-200 Mbps). Plans with 3G data may reach download speeds of up to ...

gpixel by • Mayor / Maire
  • 1195 Views
  • 4 replies
  • 0 Bravos

Umidigi A70 phone not working...

Hello, I have a Umidigi A70 phone.  It's connected to PM, however I keep on getting dropped calls and texts, and very poor service.I read somewhere to manually put in the VPN number for PM in the phones settings.  Where do I find those numbers? I am ...

sillylobster by • Great Neighbour / Super Voisin
  • 1484 Views
  • 6 replies
  • 0 Bravos

Where did the extra money go

I upgraded ny plan today. I had a balance  of $5 and added 60 because it said i needed more money to uphrade from $35 to $50 plan due on 21 so where did the 15$ extra go my internet still not working

Resolved! Having some issues upgrading my account

I’m new to public mobile and was on the 15 dollar plan this month. My plan was supposed to renew on Dec 7th but I ran out of minutes, so I decided to switch to the 25 dollar plan.I went to my self serve account, pushed change plan, pushed on 25 dolla...

Starchild by • Good Citizen / Bon Citoyen
  • 2223 Views
  • 11 replies
  • 0 Bravos

Resolved! ported number to another provider

Hi, I ported my number to another provider that has port protection and better prices then my public plan. I now have an issue where I cant log into my public account any more.How do I make sure I will not get any additional charges from public witho...

sly_sloth by • Good Citizen / Bon Citoyen
  • 1046 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: Upgrade plan

Hi there, I want to upgrade my plan to the 28 dollars for 2.5 gb but I do not get the option to do so when choosing change plan. Is there a way to talk or chat with somebody? Kevin   

kpat99 by • Good Citizen / Bon Citoyen
  • 1715 Views
  • 6 replies
  • 0 Bravos

Resolved! Account Status: Plan Expired

Hey guys,  I just logged into my account and it says my plan is expired. I'm on the $25 plan and have been with Public for 1.5 years now. I haven't changed plans and I'm also on Autopay.  I checked my credit card in the system and it seems to be work...

Winning247 by • Good Citizen / Bon Citoyen
  • 3028 Views
  • 13 replies
  • 0 Bravos
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