[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! $5 off promo question............
On Jan.28th I transferred my number from chatr to PM at a Wal-mart in Oakville,ON. I opted for the Auto-pay and was charged $25( plus tax) on that day to my credit card. When I look at my account it says I will be charged $23 next Feb.27th but the a...
Resolved! Re: Puk code needed
How/where do I get a puk code to unlock my LG phone?l locked it by mistake.
Resolved! How to get invoice of every month
As above the title, wondering how do I get the invoice of every month from PM. Should they send me by email every month?
Resolved! Has anyone else done a comparison between carriers?
I noticed a lot of companies require a phone to be purchased with their plans. I figured out the cost for paying for the Koodo plan with a tab equates to the purchase of a new phone. People may not have realized that they are buying the phone over th...
Resolved! Want to port my number to another service and KEEP this account with a new number
Hi, I have a valid account and a number I want to port to another provider. I still want to keep this account with a new number. The Public Mobile number I have is supposed to be ported tonight to the new provider, (for my daughter). Can I just choos...
Resolved! Cancel my old Freedom Mobile account
Hi,I've switched to PM, and ported my old Freedom number to PM.The PM service seems to be working as plannedNow, how do I get rid of my old Freedom account? I was under the impression that once the number is ported the old carrier will cancel the acc...
invalid sim
I bought brand new SIM card few month ago, I try to set up service, system said: my sim is not valid.
Can't phone my phone from home
I got my sim card last weekend. When I try to phone my Public cell phone from my home land line, I get the message "We're sorry the number you have called cannot be completed as dialed". This is concerning. I don't have a lot of faith that everybod...
Resolved! Can't get in my Account
I was in the process of putting my payment method in when i accidenlty closed my browser. Now when i go to log in i get "sorry, your login attempt failed. Please try again." after a few attemps i clicked "forgot my password" and when i entered the em...
Resolved! Unknown Calls "Social Insurance Scam"
I got over 15 + unknown calls today from the " social insurance scam" filling up my inbox. How does one stop this crap. This is crazy. I go to my account and it states no incoming calls. Just outgoing from my phone number. This does not make sence. H...
Resolved! Dual Sim potential?
Hi, I have a Public Mobile account and my work has asked if I can get a dual Sim Phone and get another account with the same provider that will be a work line. Is that possible with public Mobile if I get a new iPhone that has Dual Sim?Thanks]
Resolved! Porting a number from Freedom
Good afternoon,Someone in my family wants to switch to Public from Freedom. She had switched to Freedom from Koodo (and ported her number) 3 months ago, but she isn't happy with their signal strength where she lives. Would it be possible to switch to...
Resolved! Plan not working
Why can't I text, call or use my data? I have auto-pay, I have money in my account and it said I successfully renewed my plan. I can get a signal like anywhere!
Resolved! Puk number
Need puk number
Resolved! Badges
How do I get more badges to qualify for the discount on my Public Mobile plan through the Community?
Resolved! Change pin
How to change my public mobile pin
Password issue
Keep getting this message when clicking on the ling to recover the password: Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again. The e-mail says to come here if we have any issues. Any help w...
Doute // doubt
i am not too sure is it a credit or I owe 63$ ?je suis pas sure est ce que c est un crédit ou le montant je dois payer ?
New Brunswick
Hello everyone, Thank you to PM for having an awesome service for us Canadians who can't afford the high prices. My questions today are New Brunswick related. 1) How is the reception on Grand Manan Island?2) Can the customer get a SIM card at a physi...
Add-ons for Dominican Republic
Is there any Add-ons available, if i am i Dominican Republic and i can use my text, call,and data service from there? i will be there for 9 days. thank you in advance
Monthly Plan Change- Will I loose Bonus?
Hey all, Like the title states; changing my plan. However, am wondering if this will remove my 6 months of 2gb/month data bonus. Since I have the 4.5+500 talk/data plan and don't even come near touching this amount of data, I'm trying to drop it to t...
SIM activation
How long should it take for my sim card to become activated?
Charged twice
Hello, I've been charged twice and I'm trying to contact customer service but apparently there's no phone number. I would appreciate if someone pass it to me.
Switching cell providers
So i want to switch from my current cell provider to public mobile but i want to do so seamlessly. Do i call and cancel my current plan first? or do i sign up with public mobile? Any suggestions? My current carrier is telus
Resolved! Is possible to get your old number back?
I've recently changed locations from one province to the next and I was looking at my profile and changed my phone #, like 5 mins ago if that, not realizing until it was TOO LATE that this is going to be horrible getting in contact with companies/gro...
Resolved! Cross Dialing and Echo
Hello, I tried to do a quick search, but couldn't seem to find anything related...so I have an iPhone 6S plus on the $30 plan and recently during my phone calls, it picks up other people's conversations. I have tested it out by dialing my home phone ...
Resolved! Didn't get 10$ referral bonus
I signed up at home yesterday and was referred by a friend. I put in his referral code when a created my account. He got his 1$/month rebate but I didn't get my 10$ bonus. Does anyone know how I can claim my 10$ bonus?
signal booster?
Hello,I live in an area that has very poor tower signal. I do not live in a rural area where it doesn't exist, there's actually 3 towers not far from me. The problem is geography. The location in my neighborhood results in unstable connection. It's a...
sim card locked
My sim card is locked, I didn't create an account so when I am trying to create one, I don't received the txt msg for the code. ( must be related to being locked I guess ) . So how I can unlock it ?
Resolved! Promotions
Just activated with public mobile at beginning of February. Was just wondering if the promotion for $0 for your first plan is still active?? If so when do I get my $$$ back for the plan that i paid for. ThanksSheldon
