Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am new to Public Mobile. I have just found out that the information on my usage history is wrong. I have never sent any SMS message to UK but it listed I sent couple message to the same number. That's no cost have been charged. I only want to get...
Hi - My daughter's cellphone was lost. I saw some old information online that said PM would send a replacement SIM free of charge if I e-mailed them. I e-mailed quite some time ago to request, but didn't receive a response. Does anyone know if it ...
I purchased the US Talk and Text Add On. I can't text unless I am connected to WiFi. What am I doing wrong? I have an iPhone. I have confirmed that the Add On is on my account.Thanks for your help.
Hey everyone. I was trying to get my husband set up with a public mobile account this evening. Years ago, I set up his account using a corporate discount that I believe is still under my name. The porting request is being rejected and I am unsure why...
Hi I just joined Public Mobile with a referral code! Will the $0 for 30 days flash sale be automatically applied to my account? I don’t see it there yet and didn’t see any codes to type in when signing up for it! Also wondering will I still receive ...
Hi, there may be an obvious answer to this but thought I'd ask just in case... I activated my plan yesterday, for $25. I've already used so much of my data that I've realised it makes no sense to have such a low plan. I'm considering autodating my pl...
I just signed up with Public Mobile today and had service immediately after transferring my number from Rogers. However I can't text my boyfriend, who has an Android and is with Virgin...I can text other people with iPhones like mine who are also on ...
We set up over a month ago and everything works except there is no data. I have tried every suggestion online and nothing works. How do I get an actual Public Mobile moderator? All complicated by the fact it's my son's phone and he usually has it wit...
I am on the promo that included 2GB US Data and calling, and see it is no longer offered. The US portion is no longer listed on my summary page. If I stay on this plan at renewal November 7th, does it renew with the US bonus as original or become a s...
I am already set up , I just couldnt remember my old username, and pAss word. I have 7 dollar credit already
Hi! I have 6GB on my plan (for 3 months) plus last month I got a text saying I got an extra GB... i'm 90% of the time on a wifi! how come I "used" all my data??
Hello, I opened 3 public mobile accounts last week at Wow Mobile. Unfortunatly on one of the accounts they forgot to apply the bonus data promotion. I contacted them and they said I have 7 business days to apply it since I opened the account while t...
I am on a text only plan, with add ons for talk-time. As per 'View My Usage' summary in my account, I have all the unused minutes as under ;0/100 100 Minutes Canada-Wide0/500 500 Minutes Canada-Wide long distanceBut when I actually try making even a ...
Hi , Can someone advise me why my plan expire while I am on autopay. Plan expires today Oct 27. What action shpuld I take? I need my ph service asap.Thank you.
Hi, myselft and my two daughters had a shared plan at Rogers, I was the account holder. We have all switched over to PM (including our cell numbers) without any hassle whatsoever! We are so happy to be part of this community that answer so quicly and...
So, I thought to give my wife another line to lower down our bill and she refused to get the new number I got for her. She instead want to keep the service with Rogers as such and told me to return the service bought at Walmart. Issue is no customer ...
It s write unlimited text and picture outside the country ??? Means when I m out the country or from Canada and outside Canada ?
I've been using public mobile for years, and it was always fine, but recently my texts stopped sending. Incoming texts and all calls still work. My plan is fully paid, and I have unlmited texts on my plan. I also already tried restarting my phone, an...
Hello, I'm new to public mobile so I may get this wrong. So recently I went to London drugs to pay for my 10 dollar phone plan with public mobile. I dialled *611 and enter the pin. However, it still states here on my account profile that the amount ...
Has anyone been having this issue? I've been trying to access my account for 3 days. It keeps saying temporarily down for maintenance please try later
I contracted to $25.00/month. I have been charged $30.00. I want the overcharges refunded
When I call to China's phon, it tips seems "six u m one". I don't know what it means. Two days ago I can call to China, but now can't. I have used 1/400 minutes the international talk.
Hello all,We are looking for a very simple phone for our disabled son who cannot use touch screen very well. He requires something very simple and we are looking at a flip phone for him. We have found an economical Packard Bell Unlocked Flip Phone....
Bought a new voucher as my plan was about to be up and I am still unable to use data. When I look at my account it says 0/1024 data used but when I turn off my WiFi it doesn't connect to internet
Hi there, I got my SIM friday and activiated a $25 plan saturday during the flashsale, but just saw on my credit statement that I was charged for this month. I followed the "get started" steps through the flashsale advert on the webpage. Not sure wh...
If i was on the 50 dollar plan and changed to a 60 0lan but there were not enough funds for the 60 on the CC only 55 on cc, can I revert back to the 50 plan? If so, will current funds 53 dollars be applied to the change?
I just activated my public mobile $25 plan today. The sales person didnt mention voice mail, Do I automatically have my voice mail after SIM card activation?
Hello everyone,I have phone from Virgin and just trying to switch to Public. I got the unlock code but i am not sure how to unlock my phone?now i already sign up with public using existing Virgin number. But now ny phone said the sim is not registere...
tried to activate sim card ,the web was dead when i review the order ,and i can not activate the sim card now. what can ido now ?\now it works . thank you guys
