@Sher65 wrote:Yes it states out of data.... but he didnt use it all. Not even half. Thats what the issue is .
@Sher65 The data counter is pretty accurate. In many occasions the data will be used up by upgrades or other app running in the background. The device has a built-in feature that shows data consumption and how many data was used by each app. You just need to sync the dates with the PM plan start date and you should be able to determine what happened
If you still feel that the data counter was in error then submit a ticket to PM for investigation.
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@Sher65 wrote:Yes it states out of data.... but he didnt use it all. Not even half. Thats what the issue is .
Well if it's out of data it means something used it up.
Click "view my usage" under change plan to see the times data was used.
You need to check the phone settings. Have all background data turned off. Updates of apps and system via WI-FI ONLY.
Turn off wifi assist if it's an iPhone or wifi+ if it's an android phone. Where it will automatically reconnect to data if wifi signal is week.
Has it worked in the past?
Have you checked your account if you still have data and it's not all used up?
What kind of phone do you have?
Check the APN settings. They should be like below.
