Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cant port in

Tried porting in my number and got this text shortly. Its been 2 hours and havent been contacted yet. What are my options? Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone f...

Resolved! New transfer, unsure of next step.

I can send but not receive texts. Switched a cell from from Freedom. Network all looks good. SIMon was no help.

Resolved! Re: Transferring Number to new phone

I don’t want to continue with public sim please refund my account money to my bank account including taxes !!

Resolved! 500 international long distance call bonus

Hi!Iwould like to call to Sydney, Australia,i want to known that is the call inclusive in my bonus .Thank you!

Resolved! Cannot Login to Activated Account - No Password

Hi, I've recently went to a Koodo booth to activate a Public Mobile SIM card for my new phone. We went through the process of getting a SIM, setting up my email, creating a PIN, selecting a plan, and selecting a new phone number. However, we never cr...

call going straight to voicemail

Resolved! I have the $30 dollar "old" plan, should I switch?

I see that my $30 dollar plan, unlimited talk, text, and 500mb of data. It appears to be the same as the new $25 plan. I was considering moving up to the $35 one to get a little more data. Is there any reason not to switch? ThanksDan

Plans of the future

Scam Phone Calls and Text Messages

I had one phone number and started to receive scam phone calls and text messages on it, so I changed the number. The new number was no better. I still received scam phone calls and text messages. I changed that number, too. For a few days with th...

trouble connecting to network

Resolved! trouble connecting to network

I'm having trouble conecting to the public mobile network with a LTYE Blade L8.Any advice would be greatly appreciated.Thanks

Resolved! Question

How do you pay online?

Resolved! Account suspended from autopay/payments not working

I've been using the $15/30days plan for a year now with autopay. A few days ago:The autopay didn't apply and no payment were taken from my credit card.My account status was set to "Plan Expired" and my account is suspended.My phone no longer has work...

Billing

Hello, my credit card was charged for my first month ( 15$ plus taxes ) but in my account it says the amount is due and O have 0$ in my balance. Is this normal?

Resolved! service remporarily suspended despite being on autopay

No service on cell phone, told that service has been temporarily suspended despite having monthly withdrawals on my credit card with autopay.Tried to access self serve to check account and payment history but email verification login failed.Tried to ...

Resolved! Internet

Hi guys my internet it's finished yesterday I did my payment it still not work I need my internet back

Resolved! Account suspended even with funds on account

Hello, I’m having an issue with my account. My account is said it’s being suspended despite having funds in my account and paid. What is even more weird is that I can use data but not make outgoing callls.Here are some other details:I have auto pay I...

One day early : System maintenance - From November 14th 2021, 00:00 ET to November 14th 2021, 10:00

Bell last week has their Winter time change couple days early.. i guess this virus now spread over to PM, . one day early the site is down for maintenance BTW, this is the inconvenience for the Announcement thread being locked.. i was to just reply ...

Help with payment

I want to pay my balance but site is under maintenance

Resolved! Help! My contacts with Androids receive my texts, but Iphone users do not (SMS OR MMS)

Please help! I've been with Public Mobile a long time. On a dual SIM Samsung Phone. I changed one of my phone numbers about a week ago. My contacts with Androids receive my texts, but Iphone users do not (SMS OR MMS). Never had an issue with this be...

Resolved! Changing phones

My phone was stolen. I bought a new sim card and a new phone. I want to activate the new phone using the new sim card. The online directions assume that I am starting as a new customer but I already have a plan and a phone #. What do I do?

Resolved! New SIM card

Can I order a new SIM card and maintain the same phone number.....been having problems losing service....in Android, I turn off the SIM card and turn back on again and I am fine for another period of time ???

Resolved! phone service in the USA

I would like to have service in the USA can you provide this service?

Resolved! How do I cancel my plan?

I'm porting over to Rogers (getting way cheaper deal for more than double the data as my current PM plan...)This post: https://publicmobile.ca/en/ab/get-help/articles/change-your-plansays that I can cancel following those instructions. I did so but t...

Awful experiences with public mobile

Guys Don’t purchase any add-on they never give them to me even I’ve already paid for my add-ons. This is terrible, and public mobile doesn’t provide calling services which makes everything even worse. Considering changing services any suggestions?

10% off Special Offer on Public Mobile payment vouchers

$100 vouchers are on sale for $90 now! https://canadiancellsupplies.com/collections/mobile-top-up-offers/products/bell-top-up-vouchers?variant=32355625074777

+BONUS with AutoPay

Hi,Due to high competition with other service providers, I would suggest the following:- $15 Plan to get a +BONUS of 500GB instead of 250MB with AutoPay.- $25 Plan to get a +BONUS of 1GB instead of 500MB with AutoPay.- $35 and $45 Plans to get a +BON...

Taxes not shown on transactions

This isn't really a 'help' but more of a 'website feedback': It shows my plan charge without taxes in the transactions section of 'Payment' in self-serve. First of all, is that the same for everyone else? In my financial records and on the screen dur...

How do I report spam emails in my PM account

Resolved! How do I report spam emails in my PM account

Not sure where I should post this question.... How do I report spam emails received in my PM community mailbox?

Community

Forum Posts