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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

DR_PM by Public Mobile
  • 711 Views
  • 18 replies
  • 18 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 66433 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 70480 Views
  • 180 replies
  • 32 Bravos

Resolved! Put sim in a new phone and now no service

Hi everyone, I just upgraded and bought a new phone, and when i moved my sim from the old iphone into the new one. None of my SMS texts go through and it has no bars in the service. Any tips.

jkpicken by Great Neighbour / Super Voisin
  • 10250 Views
  • 6 replies
  • 0 Bravos

Resolved! unable to view plan details

I am trying to view plan details and every time I click the link I get the following message: Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page Logging out doesnt hel...

kirkmcwilliam by Great Neighbour / Super Voisin
  • 1739 Views
  • 7 replies
  • 1 Bravos

Resolved! Data turned off, and now no phone service!

My data was turned off, and no phone service now either. I get a message that I am not registered in the network. WTH is going on?My account is up to date, paid for and lots of data. I have a medical condition and need active phone service. This is u...

Charitus by Good Citizen / Bon Citoyen
  • 1471 Views
  • 6 replies
  • 0 Bravos

Resolved! No mobile data

No mobile data Data has been disabled by carrier. I have tried restarting phone and also taking sim out. 

No Mobile Data Service -Temporarily Turned Off by Your Provider

On my Android phone (Samsung S20FE) I'm suddenly getting bombarded by notifications of "No Mobile Data Service -Temporarily Turned Off by Your Provider" I have restarted my phone as recommended elsewhere to no luck. It's not that I've gone over my da...

Noobinator180 by Great Neighbour / Super Voisin
  • 2174 Views
  • 3 replies
  • 0 Bravos

Data not working

Got sent a notification that my data has temporarily been turned off by provider? What is this. I have never had this happen. I have auto pay and my account was topped up yesterday and now I cant ise my phone at all. 

Kaytee03 by Great Neighbour / Super Voisin
  • 703 Views
  • 2 replies
  • 0 Bravos

No mobile data service

Temporarily turned off by your operator for SIM #. Come on @J_PM, @Alan_K , @Melinda_H . Like the little pop up about doing a survey, can you not put a pop-up saying that there's some kind of network outage. No mention on the home page. No mention on...

Anonymous by Not applicable
  • 1024 Views
  • 4 replies
  • 8 Bravos

Data

Why my data has turned off 

nitzdut by Great Neighbour / Super Voisin
  • 820 Views
  • 3 replies
  • 0 Bravos

Resolved! Data does not work

 i am receiving this message again and again. I really need data this time unfortunately its not working. 

Screenshot_20210902-114157_Samsung Internet.jpg
raveena81 by Great Neighbour / Super Voisin
  • 936 Views
  • 2 replies
  • 0 Bravos

Resolved! No service ,, account paid and up to date

Can't text or call ..said unregistered on network...This is my workphone ... this is causing huge issues I've turned it off.Sim in znd out..Etc etc     

Michwhea by Good Citizen / Bon Citoyen
  • 2479 Views
  • 8 replies
  • 0 Bravos

Resolved! No voice service

HiI'm getting a message that I have no voice service and I am unable to text. My auto-renewal date has not arrived yet. The message says that my voice service has been temporarily turned off by my operator, in this case Public.Is there a technical pr...

Paul15 by Great Neighbour / Super Voisin
  • 1410 Views
  • 4 replies
  • 2 Bravos

Resolved! Data turned off by Public Mobile

I've had automatic payments set up for several months with no issues and no changes, I am significantly under my data use for the month as per every month, yet now I am getting notifications that my data has been temporarily turned off by my provider...

taylormrbrown by Great Neighbour / Super Voisin
  • 5334 Views
  • 22 replies
  • 1 Bravos

Data message

Can someone explain what is going on?This keeps popping up I'm in the Edmonton area 

Screenshot_20210902-111307_EveryDollar.jpg
Lulupynn by Good Citizen / Bon Citoyen
  • 3849 Views
  • 17 replies
  • 1 Bravos

Resolved! Running out of 100 anytime mins on my $15 plan

I rarely ever use my talk mins on my plan. This month, so far I managed to use 98 of my 100 Canada wide mins included in my $15 monthly plan. My question is:Will my talk mins roll over during a call to use the free one time add on’s I have on my acco...

MsColere by Good Citizen / Bon Citoyen
  • 2489 Views
  • 12 replies
  • 0 Bravos

Plan not working/ Data issue

I logged into my public mobile account and can't see my plans page. It says to log out and log in again and I have done so but still get the error message. Also it is the start of my billing cycle (Sept 1) and have only used 90MB/4.5GB of data and ye...

mrlise by Great Neighbour / Super Voisin
  • 12724 Views
  • 50 replies
  • 0 Bravos

Resolved! No service last 2 days in Muskoka

There was thunderstorm 2 days ago, Lake Joseph near MacTier, and I have no service at all on iPhone X. I tried to turn on Cellular Data, but it goes back to airplane mode. I had service before the thunderstorm. Anyone can help?thanks. 

Krist8 by Good Citizen / Bon Citoyen
  • 1246 Views
  • 4 replies
  • 0 Bravos

Resolved! is a LG G7 one compatible?

My mother has a LG G7 one and we can find on the list.  Does anyone know if its compatible?

MamaLu by Great Neighbour / Super Voisin
  • 1591 Views
  • 4 replies
  • 0 Bravos

Resolved! Transferring Sim from Old Phone to New Phone

Hey Guys!So I lost my old phone and I want to transfer my SIM but the public mobile website tells me to complete the SIM change I would need to enter a one time security code. The problem with this is they give me the option to text my old phone (Whi...

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nuride907 by Great Neighbour / Super Voisin
  • 1538 Views
  • 4 replies
  • 0 Bravos
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