Community

Resolved! Updating Provincial Plan: Questions

I'm wondering about updating my old $120 12 GB / 120 days Provincial calling  plan to the new   $40 /month plan.  Originally I think my plan had full LTE speed, which the new plans have a capped to 3G speed, is that correct?  Also, I currently have $...

Resolved! Re: my text doesn't work

I'm a new customer and don't 

Resolved! Site not working up to par?

Not sure if this problem is just with me, I'm a new user and the public mobile site will often freeze. My PC is not dated, every other site works fine however the public mobile site is quite slow and gimmicky, and will sometimes freeze. 

Resolved! Problems with Reactivation

Hello. I missed a payment because my credit card expired. I tried to reactivate my account but it would not allow me to get back the $10 plan i had (50 min/month calling etc). I needed to use the phone immediately so I chose the $15 plan. It still wo...

Resolved! Posting for a friend

A friend is having problems with her account. Hoping someone here can help. As follows: Hi there,I wanted to sign in and had lots of issues.  Finally I was able to sign into my account (after having to change my password twice) but not to the Communi...

Resolved! length of my service

Where do I find my inception date with Public Mobile? 

Resolved! i have paid my phone bill but cannot use my data

i paid my phone bill and am able to text and call but can’t use my data. this isn’t the first time it’s happened but since you can’t talk to anyone but a robot i was never able to get it resolved and it was a waste of my money but now after it contin...

Resolved! Having trouble for auto payment

 Hello everyone, I am Utsav Patel. I am having trouble with my auto-payment plan. I have enabled my autopay but this time i did not charge with my plan and so My plan is expired. Then i have tried with manual payment mode with my credit card but unab...

Resolved! Incoming Vs outgoing voice minutes summary

Since I've switched to a plan with 100 outgoing minutes, is there a way to view 30 day cycle summaries for such?  To see if it will be adequate?

Resolved! My phone service has been suspended. payment due date was today and I set for autopay just now

My phone service got suspended. payment due date was today. I set for autopay today (30 min ago). Please guide in reactivating my phone Regards,Vasajit

Resolved! Re: Beginner’s Guide to the Community

So can anyone tell me about the and how it works loyalty rewards 

Resolved! Can't seem to log into the self serve an

Resolved! Account locked.

 Like the tittle say, I was trying to reset my password then my account got locked. It seem to be the place to ask for this, so. Issue: can't reset my password, account is locked. Best regards.

Resolved! Plan

Hello, I have activated a plan and I am currently using it, and I also activated Autopay, and the payment due date is April 18. I see Plan Expired in my account status today. Why did it appear?

Resolved! Phone capatibility

HelloI'm wondering if the following phone is compatible. thanksRebeccaSamsung Galaxy A01 Core 4G LTE 

Resolved! 500 minute add-on

I have a 100-minute Canada-wide  long distance plan and 250 MB data plan with a 5 GB bonus plan. I know that at the end of the month, if I have 350 MB I eat into my 5 GB bonus. At the beginning of the next month I go back to the 250 MB of the followi...

Resolved! Changed plan

So I changed my plan, added money and then something happened after I changed my plan and now it won’t work. Wants to recharge me money after I changed it. Very frustrating! Please help 

Resolved! Lost SIM Card at Home

Hi, unfortunately after taking my SIM Card out of my phone to clean the slot, I lost the SIM Card in the process, I know it's in my house somewhere but I think it's long gone by now.Does anyone know what I should do next?Thanks