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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plan stopped working

My daughter's phone stopped receiving or sending calls or texts and Data no longer works.. It's like she no longer has any services but we are still paying and have made no recent changes. Any suggestions? Already tried shutting down and removing s...

Autopay Disruption

I've had my plan on autopay for years. The credit card used for autopay has not changed.Today my transaction didn't go through automatically so I was cut off. When I went in to check the autopay details a credit card populated in that section was inc...

Resolved! Emergency Mode

Just signed up to PM, and can't make or receive phone calls. It says "emergency calls only" when I try. How do I get my phone off emergency mode?

Porting a Number

I need to change my Public phone number to the number I currently have with Koodo - I'm told that I need to "port" my number. Can someone help?

new acct issue

good morning, i have made a new account by first putting my phone number in and now i cant login with my email. i would like help recovering my account or dissociating the acct that i made with my phone number. thx

Locked out

Ive been locked out of my acct. Ive tried to reset password multiple times now and ive received to email. Double checked my end and the email is correct. My phone has also been deactivated on your end yet my cc is update, funded, and set to auto rene...

Phone number not working

My phone number is not working. I have been told that my phone is not available. For some people it is working.

Re: Ticket

I forgot my username and password and the email I use no longer exist

Need to port my old number

Hey there! I just got activated my new public mobile sim card. I wasn't able to port my old number. Need help to port my old number from the service provider Telus. Thanks,Sridevi

No data

So i payed my bill 3 days ago data worked fine untill today.. now I get a x where is says lte and I checked my usage and still have 3gb remaining.. is this a service issue with everyone or what's going on? Been a customer for years never had a proble...

Trying to put a new information in your card but it will not take it repayments

Resolved! Trying to put a new information in your card but it will not take it repayments

payment overcharged?

Hi there,I have been charged for July payment once. 2 days later I made an upgrade to my plan. And I got charged 100% amount. Isn't it that my initial payment would get carried forward to the payment of the upgraded plan? Right now I'm being charged ...

How do I get to my security question can’t remember so how do I change it

Resolved! How do I get to my security question can’t remember so how do I change it

Resolved! Number is recognized as United States

Hello Guys,I have been receiving phone calls from friends and relatives in Saskatoon, but my called ID shows that they are coming the U.S.. The phone numbers and area code is always correct. This occurs MOST of the time with various numbers from Sa...

Canada Cellular

Has any one bought from these folks lately?? They no longer accept PayPal????

Tempory Number

Should you have a tempory Number if you are transferring your current number from another service

4G LTE Speeds

Okay, so I may have stumbled upon something. When looking at add on's and in particular data add on's it says that 4G LTE speeds are only available to plans without data. Now past conversations about this have said well all plans have data so you wil...

Ticket

Resolved! Ticket

How do I submit a ticket

Loyalty rewards

Resolved! Loyalty rewards

I have been an active member for more than 2 years , i thought that pm gives 1 Extra dollar per year For being with pm or am i wrong

Resolved! How to modify date of birth

I bought and activated a new sim card, and unfortunately the attendance inputed a wrong date of birth for me.How can i correct it?

Resolved! Credit card and email

I'm not new but I set up a phone account for my dad.. my mom already has one am I able to use the same credit card for both accounts? If so is it easy to change it? I used a different one cause I thought I read somewhere someone couldn't use the same...

New to the public

So far so good posting just to say so far this experience getting new service has been a piece of cake sounds like a company looking out for its customers by providing actaul affordability now here's to hoping there isn't any surprises come bill ti...