Community

Resolved! If an account has International and US minutes, when I call US where do they take the money from?

If an account has International minutes and US minutes when I call the US where do they take the money from? TIA!

Resolved! lock out of public mobile and cannot reload my account with pre-registered credit card

Hi, I am trying to reload my account but I am not able to add money to my account using the pre-registered credit card I have on the account nor am I able to access my public mobile.ca to refill my account. When I try to reset my password it says tha...

Resolved! 2021 Holiday Promo

Hi,I got a text from Public Mobile for the free holiday add-ons and I replied according to the instructions.  I still don't see the add-ons - is this expected?Thanks,M

Resolved! set my file in English, everything in English!!!

please sent me all the message in English, also set my voicemail indication in English, everything in English!!!

Resolved! No Smartphone; Sudden Text Spam; Credit Card Fraud

Hello,I don't have a smartphone. No internet access on phone. I woke up this morning to text after text with "Your Gopuff code" and "Download the Remind app" (50+), as well as a text about an Apple Store order. They just keep coming from different nu...

Resolved! Can receive but cannot dial none Public Mobile numbers

Hello,I created a ticket but I thought I would ask the question here too. when I dial a none PM number the phone just hangs up.  No dial tone, no busy signal.  When I dialed a PM number, it goes straight to voice mail.  I assume the phone I dialed wa...

Resolved! Loyalty reward

Hello, I have been a Public Mobile customer since January 2021. I was expecting to see my one-year loyalty reward appear on my January 2022 bill but it is not there. When can I expect to see this reward reflected on my bill? Thank you,Fabian xxxxx613...

Resolved! new visa number

Resolved! Lost phone

If I lose my phone and get a new SIM card, can I keep my old phone number?

Resolved! Data

If I don’t use all my data in the time period does it get added to my next billing period?? Or the data I haven’t used will be gone and my new billing period of data will be added or how does that work?? 

Resolved! Data limits

What would happen if I went over my month data limit.  Are charges added on?

Resolved! Call Control

Does Public Mobile offer Call Control?

Resolved! Recently transferred phone # on Jan 16 still not receiving incoming calls

I transferred my phone number on Jan 16. Since then I’ve been unable to receive incoming calls. Update Jan 25,2022: It was a porting issue. Once I called the # they resent the request to authorize changing numbers and providers. The phone was working...

Resolved! Reset passward

Hello i forget my account passward and security questions how i can access my account 

Resolved! Bravo designations???

Anyone notice this? When selecting the bravo field to view who bravo'd a post, there are 2 designations:   "All Users" and "Experts" Was this delineation between user-types on the prior version of the Community?       

Resolved! Sim change

I have submit my new SIM # but did not get a authentication code to activate my SIM   what could be the reason. I have selected email option as I have lost my phone and is using another phone.