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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Why Payment before the month is up?

2 part question: 1.). Why am I paying at the beginning of the month? Other providers get your bill ready at the end of the cycle but with Public Mobile apparently you pay before the beginning of the cycle. Doesn’t make sense because say I go over my...

actual customer help

My son registered his new sim card and its working fine but he's forgotten the email address he had at the time and now we can't access his account. Any ideas how to reset the account email address if we can't logon in the first place? Thanks

Adding new Credit Card to account (because old one expired)

The credit card connected to my account has recently expired and i want to register the new credit card. But, i am unable to find the option to change it via phone and i cant access the online platform because i forgot my password and it wont let me ...

Resolved! Self Serve Email

I forgot what email I used to registered my account? Can someone help me?

Data

Is there a way to get my GB of data credited back?

Resolved! Resetting your Password bug

Hello Oracles, I want to bring an issue to your attention. So after receiving that email on my last thread one of our kind community members said you should change your password. So I went to do that. But it came up that is didn't work. So, I logged ...

Resolved! Email from MOD team?

Hey everyone. I got a strange email this morning and I'm not sure why they are saying they can help me. I went to the original post and I didn't ask for moderator help. Are there possible scams in Public, or is this a legit moderator email? Thanks fo...

An Open Letter to the Community

To my fellow community members, Here I am freshly sprung from community jail.....a ban from the community as I have been accused of being xenophobic. As a result I will apologise to anyone from the community including @Tiana_V @Alan_K and @Oana...

Refer a Friend

Hello, How do we know who has been referred as a friend on our accounts? Eliza5

Can’t make outgoing calls

Can’t make outgoing calls as it says something about add ons.

Resolved! Update the plan

Can you help me update my plan to cover my data ? Thanks

Resolved! Autopay

I’m set up for autopay but when I went into my account it says it’s expired. Why would this be?

International incoming calls

Hi, I have recently joined the public mobile family. My plan includes 100 minutes outgoing Canada wide calls and unlimited incoming calls. however, my children from USA are not able to call me as they say their call does not go through. I appreciate ...

Resolved! Having 2 lines of single plan

Can I have 2 or 3 lines on on plan/account...?

Resolved! Iphone

I am in need of replacing the screen on my IPhone SE or buying a used serviced cell. Any help?

Reaching a Moderator without SIMon

Hi, just wanted to let everyone know. If you've already talked to a moderator once and you wanted to talk to them again, you can just go to your inbox click the last message that was sent to you by a moderator, hit reply and message them through ther...

Resolved! I cannot access my account.

My email and password are no longer working. I can't get into my account to reset password and my email isn't working either. Nor can I get any response from the moderator. Is there some way to contact the moderator directly??

Resolved! low data alert

I'm looking to get data alerts when I've used 50 and 90% of my data. Koodo automatically texted me, is it already set up with pm or is there any way to set it up?

Resolved! Early renewal

Is there any way I can renew my plan a day early?

Umidigi phones

I am looking for feedback from owners of Umidigi smartphones purchased from Amazon Canada.Anyone with usage over 1 year? Call reception in remote locations and Quality of speaker?I am long term Moto user which has good reception and call qualityin r...

Big Savings?

How often does Public Mobile have specials? And if a special comes up can anyone even a current user take advantage of that special? For example, my sister signed up and she has 8.00 off a month for the next 6 months. Can I take advantage of somethi...

About taking incoming calls

I have a plan for Canada wide calling and unlimited international text can I take incoming calls?

Resolved! Access Voicemail Remotely and Change Number of Rings

Just before COVID-19 hit and everything was locked down, we purchased a cell phone for my 96 year old granny so she would have a phone in the convalescent home she was temporarily in. Unfortunately, due to lockdowns on nursing homes/etc. we can't ac...

Is PM payment system down?

Had a payment due a few days ago and Autopay did not charge my credit card. Just tried to pay the balance through self serve and keep receiving the message... Unable to Process Transaction Sorry, we are unable to verify your credit card information, ...

Resolved! $10.00 Credit

Just curious if in your experience does the reward show up in your account later then 72hrs. I figure I'll wait 7 days and if it still has not come I'll open a ticket. But thought it was best to reach out to the community first. Thanks in Advance.

Admin, please Reset my SIM card

Hello, I posted on the community page about a month ago, my phone (iPhone6) is continually searching for service. I tried reporting lost then resuming service, it would work for a few hours then return to ‘searching’ and not have service. I was sugge...

Resolved! Setting up

I am now with PM, updated to new iPhone, set up, working,. Gave old phone to hubby, reset to default settings, got new sim, registered and looked like it took, but calling isn’t working, and under general...network, says unavailable, Do I need to re...

Resolved! Making payments for my monthly pay

Resolved! Unable to make a payment

Hello, public mobile won’t accept my credit card. I tried with numerous cards but it was still unable. I can’t make the payment and it will expire what should i do? Really disappointed

Phone line up?

Will public mobile ever have phones to sell with SIM cards already in them and working? This could be an offer they have for those that are not very tech-oriented?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Why Payment before the month is up?

actual customer help