Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Today when I left for work I randomly lost all internet. I confirmed that I can still make a receive calls but no internet. I have double checked the APN, rebooted, removed the sim, etc but still nothing. The top still says 'no internet'/
Why have I been charged $40.25 three times on my credit card for my plan. I am a new client and my plan totals 40.25 monthly, but my credit card has been charged 3 times same day, please reverse 2 payments.
Hi,My account was desactivated although I have enough funds.My plan is 40.00 CAD and two days ago I payed this amount (with taxes) and it got desactivated, why? Bank statement I need this fixed because I work with my phone.Thank you edited by comp...
I've got spam in my Inbox.Want to delete and report but don't see any options for that on the page even though I've tried different browsers.Any suggestion?
Pretty much the title. For the month of July, I needed 1 extra G of data, so I purchased as an add on. My plan auto renewed on august 8th, and I am able to text, but have run out of data because it did not auto renew. I am on the $40/mo plan. I can ...
Anyone know any promotions for cheap data? I am downgrading my data and plan to $15 a month starting tmr… any tips?!???
Hi,I signed up for the $15 100-min Canada wide minutes + 250MB bonus with Autopay but when I check my account, it shows that I only have 100-min province wide minutes. Please correct this on my account to 100-min Canada wide minutes. Thank you.
I was getting started - activated my SIM card, selected a new phone number, selected the plan but realized I had not recorded my new phone number, so hit the back arrow and it didn't go back to the phone number screen - I activated the chat and was s...
I ordered a phone on PublicMobile.ca on August 4th but never received it. They didn't even give me a package track id. I sent an email to webstore@publicmobile.ca to complain about it but nobody answered my email yet. How can I get in touch with a re...
Hello Community, I changed my plan (previously $40.00) to include US talk; this service costs $50.00. I live in Canada and did not need US Talk in the past, but my son moved down to Texas so I needed to add US talk to my plan and did so on August 13t...
I just ran across this thread on RFD promoting a flash sale for plans $25+will recieve a 5gb bonus data add on from August 17th to 31st. I can't find a confirmation on the pm website. https://forums.redflagdeals.com/public-mobile-5gb-one-time-free-d...
Does Public mobile provide throttled data after using up the monthly data in the plan ? I know other carriers like Freedom, Chatr etc do give very slow data for checking emails etc.
Chatr and Lucky both offer unlimited additional data at low speeds from their $25 plan. When you run out of data, having access to basic messaging etc. is priceless. I don't understand why Public Mobile doesn't provide this to us.
I've been trying to activate a new SIM and tried with two different browsers it keeps sayings Opps something went wrong log out then back in again.
Can’t get calls. Go straight to voicemail. Got ticket number 10097006 last Friday, nothing happened. What should I do next??? Help!!!
Public Mobile website is by far the worst UX in my short career. Nothing seems to work. What a horrible waste of time. I could rant forever about this technology, but I do not want to get my blood boiling so I will drop this and any Telus related net...
I purchased 1000 US minutes as an add-on, and until today they have been working fine. However, today I cannot call US numbers - I keep getting messages like "Number not in service" or "No routes found." (I can call these US numbers on another phone ...
Hi, I forgot my password and when I try to do a password reset it tells me that my account is locked. How do I fix this??
I recently signed up for Public Mobile and Community and when I went to register with my last name it said it was a bad word. I had to use my maiden name to sign up. I have encountered this other places online and all it takes is for the company to a...
I cannot log into my account. I am permanently locked out
I want to add data on my plan how can i do that
I am trying to change my current plan from the $15 to the $50 (Canada).When I do I see the screen and when I click try out more options, I get the error "Server Error in Application "PUBLIC MOBILE COMPANY PORTAL"Internet Information Services 7.5Error...
Is there detailed anywhere that explains how to get the badges? There is a nice chart with percentages but what does one do to get those percentages? Basically I wanna figure it out that What community activity is weighting more than other one and wh...
Just wondering when you're out of data days before autopay, can you pay your bill early and get the data reset or do I have to wait until it resets?
Hello Public Community,Does this long distance minutes bucket add up on the monthly allowed minutes in the account or must be within monthly minutes?I was wondering if I sign up for $15 for 100 minutes plan and than buy the Canada Long Distance Add-O...
