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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I CANNOT ACCESS MY ACCOUNT AND NO ONE IS HELPING ME

2 hours and no solution.. how is this better than just having normal customer service?

Resolved! Managing multiple lines with a singe account, how to download invoice

Hi Community gurus, I have activated two SIMs, using the instructions on PM website. It was a month ago. Everything went well, both activations were successful and in particular, our old numbers were transferred correctly. I didn't remember the detai...

Why can't I talk to a human?

They don't care about us. We are all alone.

I did not receive $ 10 and 2GB using the 2GBBONUS.

Hi guys. I learned from the moderators that in order to apply the 2GBBONUS promo code, or rather for this bonus to apply, you need to apply it at a certain time. I bought a SIM card, this is my first PUBLICMOBILE SIM card and could not get this bonus...

Does anyone want to buy my $40 voucher?

Advertising/selling isn't permitted

Resolved! What rewards are you eligible for on the $15 plan?

Hi all, I've seen a lot of posts about how if you're on the more expensive plans, you're eligible for more rewards. Is there anything I'm missing out on using the cheaper plan?

Re: plan suspended

I need help! All I get are robots and no one is helping me. I can't active my phone because Public says my email isnt' valid.. yet I get emails from them! They have no customer support! Very displeased customer who will not be using this service AGAI...

plan suspended

plan suspended, no fund but registered to autopay. Can't put money from card, no icon

Resolved! Public Mobile downgraded by account and removed my data rewards, now I have no data

So i use to have a 5GB plan and 2GB of rewards. The other week I got a SMS saying i had used 95%, I went on to the public mobile portal to be shown that I only have 2GB of data and that i had used ~1900MB or so. I bough an additional 1GB because I w...

Resolved! How to transfer number when I can't reply to text message?

I am in the process of transferring a number from a landline to public mobile. The transfer has not gone through, and I am told I have to reply to a text message to approve the transfer. How do I reply to a text message from a landline? This seems li...

Resolved! signal strength has decresed in my home

I live in Vancouver, 2 blocks from a TELUS tower, have been a PM customer for 3 years, when first signed up signal strength was good in my home. after trial period things were so good.... my husband signed up for PM. I have iPhone 6 my husband h...

Resolved! sim card switch

A few simple steps to port my number ??? Um nope. This one didn't activate & according to Virgin , my old provider, Public needs to straighten out one number. I am perplexed. How the heck do I get hold of anyone ? The robot gave up and the ticket did...

Resolved! Someone signed up with my email address. I’m not a Public mobile subscriber

As the title says — I started getting emails saying I’ve activated a line. I have not. of course I can’t sign into self serve because it’s not my phone or line and I don’t subscribe anyway. how can I get public mobile to contact this person and get t...

Resolved! Remaining data

Hi there,Can anyone help me with - how to see the balance data? I have 1gb as add on but can’t get connected. Thanks Ambi

Resolved! Do refer-a-friend rewards expire after a certain time?

I referred my son when he signed up for his PM account, and his account has been active the whole time.I'm wondering, do rewards only last 12 months? I referred him in August 2019, and somewhere along the way, stopped getting the $1/month bonus. I lo...

Resolved! @moderator

I don't remember my pin number can you please help me change it

Forfait 100 minutes

Flash Sale! Get 2GB of monthly bonus data for free* (2 Days Only)

This 2Gb Bonus data sale is started again.Flash Sale!Get 2GB of monthly bonus data for free* when you activate on plans $35/mo+ with promo code 2GBBONUS by August 20th* Cheers ! https://www.publicmobile.ca/en/on/fs2020 Activate on any plan $35 or mor...

Can't receive texts anymore

I have been with PM for 1.5years. I have not made any changes to my account or my phone but since yesterday afternoon I'm not receiving any text messages anymore. I can send them (and they get delivered) but not recieve any messages. Help please!!!!

A samsung phone A

Resolved! Transfer From Public Mobile to Fongo - not authorized

Hello, i tried to transfer my existing PB number to Fongo and it was denied.PM is stating that it because i did not reply YES to the sms but the SMS i received is clearly stating that i have nothing to do unless i didnt requested it.. Did someone ha...

Plan change didn`t make any difference

I have over payed for a plan change and it had no effect on the service as mentioned. Please revert

Hi,I have over payed for a plan change and it had no effect on the service as mentioned. Please revert the payment .

Transferring Number from Fido

Good day,I’m new here from Fido. Received my SIM quickly and activated online. Chose my old number as I wanted to keep it. I then attempted to transfer to my number from Fido - prompted to enter it to see if it was eligible and, well, nothing happene...

2 Time Money is Detucted

When I updated the plan of my phone, the money for the entire plan was also deducted and the money for the new plan was also deducted.I am trying to connect the customer care of public mobile but there is no way to connect. The funniest thing is I a...

Need a monthly statement

Resolved! Need a monthly statement

I need a monthly or quarterly statement for verification for another service. I learned I need to contact a mod for this so I was hoping a mod could get in touch with me to help.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

I CANNOT ACCESS MY ACCOUNT AND NO ONE IS HELPING ME

2 hours and no solution.. how is this better than just having normal customer service?

Resolved! Managing multiple lines with a singe account, how to download invoice

Why can't I talk to a human?

They don't care about us. We are all alone.

I did not receive $ 10 and 2GB using the 2GBBONUS.

Does anyone want to buy my $40 voucher?

Resolved! What rewards are you eligible for on the $15 plan?

Re: plan suspended

plan suspended

Resolved! Public Mobile downgraded by account and removed my data rewards, now I have no data

Resolved! How to transfer number when I can't reply to text message?

Resolved! signal strength has decresed in my home

Resolved! sim card switch

Resolved! Someone signed up with my email address. I’m not a Public mobile subscriber

Resolved! Remaining data

Resolved! Do refer-a-friend rewards expire after a certain time?

Resolved! @moderator

Forfait 100 minutes

Flash Sale! Get 2GB of monthly bonus data for free* (2 Days Only)

Can't receive texts anymore

A samsung phone A

Resolved! Transfer From Public Mobile to Fongo - not authorized

Plan change didn`t make any difference

I have over payed for a plan change and it had no effect on the service as mentioned. Please revert

Transferring Number from Fido

Transferring Number from Fido

2 Time Money is Detucted

Need a monthly statement

Resolved! Need a monthly statement

can't activate

US roaming text and calls for 15 days

Phone will not connect to Network at certain locat...

changing subscriptions

App won’t let me buy esim