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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Does anyone know how to stop getting spam calls?

MON PAIENMENT NE PASSE PAS

Resolved! Suspended account

Hi,This is quite urgent problem. Recently, I lost my credit card so I think auto-pay was not successfully processed.Hence, my account is suspended and even service is not working now.Could you give me access to change the credit card information?Prev...

Resolved! I cant receive call

hii cant received any call how i can fix the problem (i can call only)yesterday i move to public mobilethanks

Resolved! Telephone bill invoice

It is time consuming to wait for the Public Mobile to send out the invoice. I was wondering if Public mobile can embed the invoice print function in our account, so we can print out the invoice whenever we need without any delay.

Incorrect Billing Charge

I dont know how anyone on here can help but here goes!I currently have the 40$ plan. I have the autopay bonus and a refer a friend bonus.This should bring my bill total WITH rewards to 37$.I was being charged this fine up until Christmas month when i...

$15.00 Plan - Possibly a new Customer

So I see that the $15.00 plan has changed. The 100 minutes of outgoing calls are to include only provincial calls now....not calls across Canada. So did the unlimited incoming calls change as well, to only provincial calls in the province that you ...

Resolved! I need to change the email on my account

I need to change the email connected to my phone number as it is wrong and I can not access my account.

Resolved! Payment said successful but wasnt

Please someone help. I am new to public mobile been here for 4 months so I’m still fairly new to this.I got a card voucher from Walmart for 20 dollars when my usual plan is 25 I don’t know if that’s the issue but it could be. I put the voucher in las...

Some text messages only recveived when Wifi is on

I have a Moto G6 Play (Android Pie) and find some people can message me fine when WiFi is off but others only appear when i turn WiFi back on. I turn off WiFi before bed because it drains the battery quickly. Also i only have 250MB of data so don't t...

Data speeds

What happened to my data speeds??!!!??i used to get around 15-20mbps and now im literally getting 50-60kbps??? Tried resetting phone and turning data off and back on but to no avail.I have 8.5 gb per cycle, so why throttle the embarrassingly limited ...

Not getting my services back on

I paid my bill and send me a text saying they received it.And it work for approx a day and a half. Then public mobility said they credited me $25.00 back and said, I needed $10.00 more to get my services back In on the $25.00 mth plan +tax .Also sen...

Resolved! Does calling toll free numbers use up my minutes?

I have a plan with only 100 minutes, just wondering if calling toll free / customer service numbers uses up those minutes.

Not receiving simcard

I ordered a simcard from Public Mobile website but the card has still not arrived. What can I do? Thanks!

activating SIM card

I purchased a SIM card at Walmart on February 5, and I'm trying to activate it but its saying its invalid. Can anyone help please.thanks, Matthew

Switching from Koodoo...

So, trying this again, as it didn't work, and I thought this said that it would send me email updates, so I don't have to check in here all the time, but I never received anything, so this has been very disappointing so far. A few questions, before I...

Resolved! Agent contacting me

Hi I am just wondering I don't want to be a bother but what is the usual time to hear from an Agent about an issue. It has been 24 hrs now. I have not heard from anyone. Thank you

5 gig of data

Resolved! 5 gig of data

how come i never received my 5 gigs of data when i signed up ? on my second month with public mobile and don't see it on my rewards, i met all the criteria, so not sure why i didn't get it.

Number Porting Failed - What now?

My number porting failed, but the weird thing is I get calls on my old sim, but get texts via my new sim. (Good thing I have an old phone).If I make an outgoing call via my public sim, and it says its my number, but I can't get calls to my public sim...

Why can't I make phone call today?

I checked my out call usages from January 22 to February 16, less than 60 minutes, but I can't make phone call. I don't know why? Thanks!

registering for self serve

How do I register without a public mobile number. I am trying to activate my sim, but I would like a 514 (Montreal) area code

Resolved! 10$ referral code credit

So I used a referral code while activating my sim and account but I got charged the full amount of my plan. Where can I find my 10$ credit?

Resolved! Mintues

My minutes seemed to disappear faster than I expected. Do incoming calls use my minutes allowance as well? Or just calls I make? I also can't seem to access voicemail. It says "Connection problem or invalid MMI code"

Closing my Dads account as he passed away due to COVID

Hi: My Dad passed away, and I want to close his account so he is not billed for service. Since Public Mobile doesn't have customer service number, what is the procedure to close my dad's account? I have never used public mobile, so I am not sure how ...

Resolved! I have a ten minutes left but only used 53 minutes

I recieved a 10 minutes usage warning but I have only made 53 minutes out of my 100 minutes.How can this be corrected?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Does anyone know how to stop getting spam calls?

MON PAIENMENT NE PASSE PAS

Resolved! Suspended account

Resolved! I cant receive call

Resolved! Telephone bill invoice

Incorrect Billing Charge

$15.00 Plan - Possibly a new Customer

Resolved! I need to change the email on my account

Resolved! Payment said successful but wasnt

Some text messages only recveived when Wifi is on

Data speeds

Not getting my services back on

Resolved! Does calling toll free numbers use up my minutes?

Not receiving simcard

activating SIM card

Switching from Koodoo...

Resolved! Agent contacting me

5 gig of data

Resolved! 5 gig of data

Number Porting Failed - What now?

Number Porting Failed - What now?

Why can't I make phone call today?

registering for self serve

Resolved! 10$ referral code credit

Resolved! Mintues

Closing my Dads account as he passed away due to COVID

Selection of a phone number

Tel service

Pin Activation

Resolved! I have a ten minutes left but only used 53 minutes

reward notice from TELUS

Hb1

Number transfer unauthorized

Issue Receiving Voice Mail Services

Paid for a monthly subscription, can’t login or ac...