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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I cannot receive inbound calls.

I just signed up to PM about 2 hours ago and I cannot receive inbound calls. All I get in a mix of 5UC1, 5UC2 and 5UC3, "you have reached a number that is not equipped for incoming service please check the number and try again." I also can't seem to ...

Resolved! Activation Successful - No service

I have created a new account, activated successfully, account has been billed....no service! Have restarted and reinserted SOM card multiple times.Son has same phone and public mobile and he has service.Frustrated!

Resolved! Checkout failed but billed me anyway

Hi,on January 21st i tried signing up to public mobile. The webpage was ridiculously slow, and i got an error at the end of the order process. It timed out, and displayed an error page indicating that the signup process failed. To be sure it failed i...

Porting

Resolved! Porting

Does we get a new simcard when we port from freedom to public?

unregistered SIM

I have a used unlocked Sam A5(2017) former telus phone and a brand new SIM card bought at walmart kiosk that keeps saying SIM unregistered, sometimes not provisioned and other times emergency calls only.I have removed/ reinserted, turned on/off airpl...

forget password and answer of security question

Resolved! forget password and answer of security question

helloHello Ana my aunt forget password and answer of security question.she have problem to pay by credit card, because credit card was expired. her name is xxxxxxxxxxxxxxxxxxxher phone number is xxxxxxxxxxxxxxxxxxxxxand her ID is xxxxxxxxxxxxxxxxxxxx...

Lowering bill

Resolved! Re: Invalid SIM

I am having the same issue: I entered all my details and after clicking the last page on credit card information, i got an error message. I went in again and then it says my SIM is invalid. I cannot submit a moderator ticket as I have no active Publi...

Paper bill

Resolved! Paper bill

I would like to have a paper bill

Resolved! Community reward

How to get community reward

Resolved! Loyalty reward

When to get loyalty reward

Bonus data

Resolved! Bonus data

Hi! New to PM, I was lucky enough to get the Christmas freebies - question, is there a way (other than logging into self serve ) to know if I am going into the free bonus data after using my monthly data? Thanks

Resolved! One month free service ?

Hi - New user of Public Mobile. All seems good so far. However, having purchased a SIM from you, I then received an e-mail from you on 14th January telling me to activate a new plan before 15th January, in order to get one month free. I activated a n...

Resolved! New account

how to change pin, not given during activation

Resolved! BF Promo applied to one account but not the other

Hello,I signed up and activated 2 different SIM cards using the Black Friday promo ($5 off for 6 months). It has applied to my husband's account, but not mine. Last month, I figured it was just the 30 day thing, but it still did not apply to my accou...

Received a Message, not enough credit.

Hello Friends, I set up an auto payment on my account; and my AMEX credit card was charged on 29 Dec, with the next withdrawal date being 28/January. But I have not been able to make call since, with my account saying "not enough credit." Please what...

payment voucher not valid?

I just bought two payment vouchers from my local 7/11 and they both said invalid when put the numbers in. help please?

Resolved! Re: Changing Account Email Address

Hi, I want to change e-mail address in my child's account to get online access and payment options.Previously I tried to create her account with my own email linked with my phone #, but something went wrong. Could you please unlink her phone # (xxx)...

Resolved! Problems to pay my activation with international CC

I need help I can not activate my SIM Card bc my credit card/debit is not working in the system. I can not go out to buy a voucher as I am in quarantine.

Unable to make out bound call

Resolved! Unable to make out bound call

Please help i am unable to make outbound call. Incoming calls are working fine. The payment is up to date.

SimCard not delivered

Resolved! SimCard not delivered

I have ordered the SIM card 3 times now and it still hasn’t arrived.

Resolved! 2019 Black Friday 5GB Promotion Data expired after 1 year?

My wife got the Black Friday 5GB promotion back in 2019, on her 1.5GB plan. In both last and this month (Dec 2020 and Jan 2021), she got notified by sms her data ran out, which she never before. I wonder if that 5GB promotion actually expired exactly...

Resolved! Calls to USA

Hi,I would like to make occasional calls to the USA, which is not part of my current plan. I see an addon for 1000 minutes to the US for $15. Is that $15 per month? I would only make 2-3 calls per year, so don't want to pay that much. Any other o...

Resolved! log in / password / email

Hi ive been trying to log into my account to activate a new plan and it says wrong password, when i click on forget password and enter my email it isn't recognizing my email for some reason? and when i talk to that chatboz she tells me to submit a ti...

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