Community

Resolved! Changing my email address

I’ve changed my email address today and it’s not the same one I signed up with , is it possible to change it without closing my PM account and opening another one? 

Resolved! Extremely high data usage

Helloim using iPhone with currently iOS 15.1 I found very high data usage.I turned off all settings what using data and still after few days all my data limit was consumed.I talked with Apple customer service, they checked my system and confirmed tha...

Resolved! Number de-activated and i cannot find a way to pay!

i had two numbers under my account because I usually take care of mine and my partner’s phone bills. Recently, my credit card was compromised and they issued a new card so I had to update the credit card information for all my auto payment services, ...

Resolved! Reset password

I want to reset my password but I need my security answer which I forgot. How can I reset my password. Thank you

Resolved! Data usage does not add up

I have received a text message that I have used up 75% of my 5GB; this was a surprise to me, the plan has just renewed on October 25, 2021. When I look at the usage history, this does not add up with what is stated in the usage area. Thanks for your ...

Resolved! forgot password and security questions answer

Need to login to activate autopayThank you for helping

Resolved! United States

If I have the $25/mth plan and would like to know that if I purchase the talk US/Canada for $15/30 days and then purchase the roaming for the US will I be able to us my phone in the States?

Resolved! Upgrading phone

upgrading my iPhone se to a 7 can I use my currant SIM card 

Resolved! International Calls Add-on Refund Request

Hello, I purchased the international calls add-on to call my home country (Afghanistan). Unfortunately, that package does not support Afghanistan. Can anyone help me please to refund my purchase?  Thank you. 

Resolved! Need public mobile to send chatr another port request

I no longer have my old Sim and chatr will accept the request but I need a new one sent from public mobile 

Resolved! Top online

Resolved! way to suspend account for a few months

Is there a way to suspend my account for a few months without losing my number and perks

Resolved! No data on my wife's iPhone 13 pro

My wife lost data on her iphone 13 today.  She can still receive calls and text, but no data. Our cycle just renewed so data usage is not the issue (only 258 mb out 5 GB's used) . LTE symbol is visible on the top bar, but no internet connection.  APN...

Resolved! Plan is on autopay but expired!

My daughter’s plan is on autopay using Visa. But PM says it is expired. WTH?

Resolved! Callers going directly to Voicemail

Over the past 2-3 weeks, I've had calls go directly to my voicemail even though I was right by the phone waiting for the call.  Other calls would come in without a problem. The people calling in are not on any block list or anything like that. I don'...