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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Wrong Plan Activated

Hi the person helping me at Walmart told me the plan I was activating included text and voicemail but it didn’t, it was data only. When I realized this later at home I had to change it and now I am being billed $30 to activate as well as 35 for the p...

Resolved! Invalid sim but I have been charged lol...

HELP!!!Tried activating my sim, noticed I punched my adresse in wrong so I pushed the back button. got an error message. Tried continuing to port my phone number with the wrong address anyway( figured I would change it in my profile when I signed i...

Resolved! no connection after inserting sim card

Sim Card is activated by the store where I bought the sim card. I inserted the sim card and registered an account, but there is no response after I submited the phone number. I checked the phone status, it is showing phone network disconnected. My ph...

Forgot to input referal name when setting up account PLEASE HELP!!

I forgot to input referal name when setting up my new Public Mobile account... Is it too late or something could be corrected?? Thanks!

Credit card error in autopay

Hi I tried everything. Left the apt number blank in address but still I am not able to add credit card in my autopay. Please assist Thanks

Please post here if you are part of the 25 plan with five gig data promotion

I helped my friend to order her sim card during the promotion of the $25 plan with 5 gig extra data. The sim card arrives by mail. Tonight I helped my friend set up her account. During the set up of her account the bonus promotion was not showing u...

Trying to set up account

I have a public mobile sim card that I need to activate. I am trying to log into my account but I forgot my password. I tried the password recovery and it keeps saying "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled". The plan is expired but I w...

Resolved! Autopay set up, credit card works, but account is suspended.

Edit June 15th:This was resolved after getting in touch with the moderator team who completed some paperwork for my credit card company and making a manual payment afterwards. Everything is working as it should. Thank you all for the help.Hey there.W...

Resolved! How do I know when my number has ported?

Porting my number from Fido to Public Mobile, how do I know when my number has sucessfully ported soI can cancel my old account with Fido? Thanks.

Service suspended

I am with PM for one month only but already have nothing but problems. I am on auto pay and payment was taken on my credit card. For no reason my service is suspended for three days nów. I did't get any support from mediators, they ignore my mess...

Resolved! Transfer of Koodo mobile

I am a new subscriber and have made 3 private messages to Team moderators to assist in moving my existing Koodo mobile number. No one has replied me. Is there a way out or I just forget it?

REEEEEEEEEEEEEEEEEEEEEEALY Slow Self serve

I'm trying to change my plan to a different one and the self serve and it's slow af. It's been over 20 minutes and the "Change plan" page is still loading, I've tried all of the basic troubleshooting steps, (different browser, PC, resetting router, c...

Resolved! short-term plan changes

If I'm planning to go to the US for a few days, is it possible to change my plan for just those few days and then change it back?Would I be billed only for the relative portion of those days out of the month?If this is possible, what are some of the ...

Resolved! Activating sim will not accept payment

The activation system will not get past the payment options. I've tried different credit cards 3 times, different browsers...last being incognito mode. Called the cc company to verify my card is fine. They can see the attempts in their system from PM...

Resolved! iphone 8 no service

I Reset network settings did not work. Help?

HELP ME PLEASE!!!Phone says No Service and my bill is paid someone help cant call,text, or go online

anyone have any idea what might be wrong my phone was paid on the 4th it was working fine no problems my account still says active but it just stopped working out of no where

Attempting to activate sim, will not accept payment from any of my cards

Hi everyone I have been trying to activate a sim card but am having an issue with the last step. I have tried my TD bank card, didn't work. Then I attempted to try with my KOHO card that I used to purchase the sim card with and it still won't accept...

Resolved! Problem when transferring from ChatrMobile

Hello, I just tried to port my number from Chatr to Public Mobile. After I filled out everything and i payed, it gave an error. Then, I tried again and it said the card was already activated. That's why I inserted the card in my phone. It appears t...

Activate service

validation codes - NOT RECEIVING?

My phone is not receiving validation codes for security logins. I just switched to public mobile from Rogers. I get some codes (i.e., from Waze), but most don't show up. I'm trying to get Uber Eats working but don't receive any validation code afte...

bonus 5g data( x2): can it be used on 1 sim card

HiI bought 2 sim cards to take advantage of the 5g bonus data( to be activated by June 16) i intent to use both cards my question is: can i use the 5 g dta( x2) on just the one sim card?if so, how do i do this ? or is it 5g per sim card? thanksAgat...

Three must have options

I know that this will probably be falling on deaf ears but here goes anyways...Who knows maybe someone from the PM stumbles upon this post and.....Yeah right, back to reality!!. Lock account option: To improve security and protect one's account from ...

cannot make call

I have canada wide call plan. I cannot make local call. Can someone help?

Plan

I ordered a SIM car on June 1 and was told if I ordered a SIM card today with a $25 plan I would get a free one-time 5GB data Add-on. I activated my SIM card on Saturday, June 8, 2019 and still don't have the extra 5 GB of data? Also, when activatin...

Resolved! Choose Phone Number (Problem) at activation

I already created an account for my daughter, successfuly. in April 2019Now, I would like to ceate an account for my wife and I.I had difficulty with a SIM card, and couldn't complete my account activation, and returned my card for a new one.On my in...

Resolved! WWAN-equipped Laptops on Public Mobile's network

Hello, all I've recently acquired a laptop capable of connecting to mobile networks (An older Getac B300 in case anyone was wondering), and I was curious about whether or not anybody here had experience with mobile data equipped laptops. Is there any...

US roaming add-on not working

I have purchased US add on but still I am not able make any calls to Canada fron USA. Any solution? I have full network.

Autopay rewards not applied to my bill

I have become public Mobile customer on 8th June’2019 and subscribed for auto-pay. I have not received the autopay credit.

Can't register to get bonus data

Hi,I purchased a sim card last weekend, when there was a 1 day promo to get 5gb extra data. In order to recieve the bonus data, I have to register my new public mobile account using the same email that I entered during the promo. The problem is that ...

Resolved! Add on second device?

My friend would like to join but would like to have his iPad and phone linked for data usage. The iPad is sim enabled. Currently he is on Telus and they pool his data together between the two devices. They both have their own SIM card. Does Public Mo...

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