Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I need help with my credit card payment and I really don't want to be sharing information with the rest of the Public Mobile world. I'm a bit pissed off that I have to jump through hoops to get some help. I might even just leave Public Mobile. Tha...
Hello Community,Me and a few friends of mine love all the discounts with Public Mobile, we take every opportunity to save money with this wonderful new company (new to us).I had a friend switch to Public Mobile in December 2021, during a special disc...
I cannot connect to any network in the US, so I can't roam. I've taken the sim card out, reset mobile networks, but nothing works. I'm in contact with some members, but I have had this problem for 5 days now and I'm not getting any answers. Any solu...
Good Morning, Currently in a Chrome browser window, attempting to activate a plan. "Plan" Step has been going on for more than 10 minutes without success. How long does this typically take? I don't want to stop it and try again if the payment has b...
Hi all, Multiple people tells me that when calling my local phone number, they receive a message that because of the long distances charges, to dial 1 before calling my local public mobile number. This has cause a lot of miscall due to people n...
Can't login to my account online. I think the email is wrong with my phone number. What is the customer service number to call n talk to someone to solve this?
Ever since i switched over to PM my phone isn't receiving texts from sites when im logging into my accounts with 2FA enabled. I'm still able to receive texts otherwise, it's just happening with 2FA codes. Anybody know how to solve this issue?
I am not receiving calls from some of my friends.they say that they can hear that my phone is ringing but i am not receiving calls.Tow of them whose call i am not receiving call is from Shaw network and another one is from E-voice. please let me know...
Good Afternoon, Last night my phone went missing. I temporarily suspended my plan. Today I bought a new sim card, activated it with the same account I used for the previous sim card, however, when I try to reactivate my plan (autopay etc.) the "submi...
People keep trying to call me and apparently speaking to some chris guy on the other end, why are my phone calls to my phone number going to other places?
Hello,I'm in another country and I would like to know if it's possible to keep the phone number that I currently have but cancel my plan. I don't mind paying for my phone number but I don't need the plan right now.
Hi, I put the wrong address on this order, we are work at home now, we are not open warehouse all the time. If this order is ship via Canada Post, they will put envelope into mail box, can you send a request to UPS and hold package at UPS store for p...
My kid lost his phone, i have a new phone and sim card but can't log into his account. Forgot what email/user name was originally used to set up the account. Can the account be logged into/verified using the phone number? I have my own account, my...
The new LNYGIFT promo email running till Mar 1st stated my eligibility. I added funds to cover the $25 minimum, added the promo code LNYGIFT and it tells me in not eligible. What is this? Thanks
Hi there, I forgot to cancel my Autopay and I have been charged today. I am abroad and not going to be using this phone number 236-xxx-xxxx at the moment. Is there a way to cancel this last payment made today and get a refund? Please let me know. Tha...
Since yesterday (Jan 21, 2022) I can no longer send texts, make phone calls, or use data on my phone. I can receive phone calls and texts so my SIM card seems to be working. My account is on auto pay and was paid up on the Jan 10 and the next billi...
Hi I woke up to my service completely playing up. I would try to use my data, after 10 seconds my network service will go one bar then to no service. If I wait a few seconds it comes back or stays on no service for a while, when it comes back I try t...
I got the announcement about the merits of Public Points but no instructions on how to subscribe to public points. Is the option to do so after the launch and not now? @Mod
I have added funds to my account and I cannot get US data to apply. Have been trying since yesterday.My husband is traveling in the US and needs a phone. He has had nothing but trouble for 2 months with trying to use his phone in the US.
PLEASE TELL ME WHY AUTO PAY IS SO SCREWED UP FIRST THREE MONTHS FINE TODAY MONEY TAKEN OUT AS USUAL YET IN MY ACCOUNT SAYS REACTIVATE SERVICE ON MY ACCOUNT AND FUNDS ARE THERE MAKES ME FEEL LIKE WE ARE GETTING 3RD CLASS SERVICE WHEN IT SHOULD BE FIRS...
