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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! updating my Visa credit card

I am having a hard time logging into self serve to update my New Visa Card. I do not remember my password. I tried creating one in the community and It is not allowing me to log in. I am down right fed up with this thing.

Got PM text mesg to "make an update to ensure uninterrupted service"

Resolved! Got PM text mesg to "make an update to ensure uninterrupted service"

But there's no indication of what needs to be updated. Since I recently got a credit card with a new expiry date and new CVV, it's almost certainly those fields that need to be updated. But there's no way to directly update those fields - so I went...

Resolved! Service not working suddenly on iPhone 11 & 12

Yesterday, all of a sudden my service stopped. I use an iPhone 11 as my main phone and it worked fine for months since I joined PM. All of a sudden yesterday the network says: phone not allowed. - I've contacted PM Support as well as Apple. - I've al...

cannot call a number that is "blocked for security reasons"

Resolved! cannot call a number that is "blocked for security reasons"

I am trying to call an insurance company in England to make a claim. I have paid for the "add on" to do this, and I'm using the correct prefix to exit Canada and reach England. Calls to another English number are working, but for this one, I receiv...

SERVICE not working out

Resolved! Samsung Galaxy Flip 3

I am considering buying the new Samsung Galaxy Flip 3 will it work with Public Mobile? I have a grandfathered LTE service plan so I'm not concerned about 5G speeds as LTE is still plenty fast for my needs.

SERVICE not working out

Resolved! SERVICE not working out

autopay is too early and accounts are suspended will you please take your money on august 26th

Transfer credits?

Resolved! Transfer credits?

I have 2 accounts with public. One I have decided to go with Telus. I just renewed this account a week ago. I am wondering if any unused balance can be transfered to my other account which is also in my name.

Overcharged

I have been overcharged. Public Mobile has taken out 4 different payments first month I am with them. I can't a get hold of anyone to ask why and my bill does not show anything regarding the funds they took out and is very hard to understand

Resolved! Phone roaming

I want to use my phone in Jamaica W.I

i dont have time for this confusion and have the proof

Resolved! i dont have time for this confusion and have the proof

Rewards====here is my reward file now go see below my payment on credit cardAs of today your estimated payment is: $20Your next plan cycle starts: Sep 10, 2021Plan Cost (Including Discounts)$25 Total Rewards earned($5)Available funds in your accoun...

Resolved! New SIM same number?

Hello, I lost my SIM card on a trip and now I would like to purchase a new one but have the same phone number. Is this possible? If so, how do I go about doing it? Thanks!!

Does Moto G Power or Samsung A21S work with Public Mobile?

Resolved! Does Moto G Power or Samsung A21S work with Public Mobile?

My question is 2 part: 1) My niece is looking to buy a new phone just before high school starts and wanted to take up a plan with Public Mobile. Not sure if these phones - Moto G Power or Samsung A21S are compatible with Public Mobile? 2) Also you f...

Cellular Network Disconnects when Wi-Fi on

Why does Public Mobile's cellular network show as being disconnected when wi-fi is on? My MMS messages are very slow to transmit. Because Public Mobile's network is disconnected when using Wi-Fi and the network needs to be connected in order to use ...

Cant get messages on Freedom mobile

Error message when transferring number

I'm trying to transfer my landline number to my cell phone. When I type it in, I get the error, "We were unable to transfer the phone number you entered." then it tells me to make sure I typed it in right, or to get a new number, or ask here. The pro...

SIM card

does the SIM card has to be issued by the carrier with special instruction to make the phone work?

Resolved! Issues with voucher

I purchased a voucher from Walmart for $50 on August 14th it is now August 23rd I had the 30-day plan for $50 and now it says I've $0 not even 2 weeks after using this voucher I am quite upset and I don't know how to make it active again I don't want...

Resolved! Data Balance

Hi, Would like to know my data balance. How?

Can't receive any text messages

phone service booster

Hello. I live in northern Ontario in the bush and phone calls don't seem to reach my phone while I'm home but I do get texts. I have a oneplus Nord N10 5G. Is there any cell phone signal boosters I can get that are compatible with public mobile?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! updating my Visa credit card

Got PM text mesg to "make an update to ensure uninterrupted service"

Resolved! Got PM text mesg to "make an update to ensure uninterrupted service"

Resolved! Service not working suddenly on iPhone 11 & 12

cannot call a number that is "blocked for security reasons"

Resolved! cannot call a number that is "blocked for security reasons"

SERVICE not working out

Resolved! Samsung Galaxy Flip 3

SERVICE not working out

Resolved! SERVICE not working out

Transfer credits?

Resolved! Transfer credits?

Overcharged

Overcharged

Resolved! Phone roaming

i dont have time for this confusion and have the proof

Resolved! i dont have time for this confusion and have the proof

Resolved! New SIM same number?

Does Moto G Power or Samsung A21S work with Public Mobile?

Resolved! Does Moto G Power or Samsung A21S work with Public Mobile?

Cellular Network Disconnects when Wi-Fi on

Cellular Network Disconnects when Wi-Fi on

Cant get messages on Freedom mobile

Error message when transferring number

SIM card

SIM card

Resolved! Issues with voucher

Resolved! Data Balance

Can't receive any text messages

phone service booster

SIGN ON

Change of address

Light Phone 2 - The return

Invalid ESIM - no reply from CS Agent

eSim option not found in "Account" "Purchase SIM c...