Prepaid Data plan is not working!

[cynthia_sahagun]

Hi. I just recently purchased Public Mobile Sim Card. It was activated at the store , but it seems like it doesn't work when I use it . Need help. Do I need to change some Settings?  

[cynthia_sahagun]

hi Jb456,, thanks , your reply was a big help. I was able to use my phone and data now, especially about that APN . ty!!!

[cynthia_sahagun]

hi gblackma, I did click on that green question mark on the bottom right corner. I chatted with the autobot Simon, and it did help . Thank you !

[Staliger]

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@cynthia_sahagun wrote:

Thank you. I will check on it.  🙂

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@cynthia_sahagun You could also go to store where you bought the sim and ask a seller to fix your interne problem. Worked for me.

[PAULRANG18]

Could also be that if a number was ported, the port is not complete. Use previous sim until it stops working which means port is complete. Insert PM sim to continue with service.

[cynthia_sahagun]

Thank you. I will check on it.  🙂

[cynthia_sahagun]

Hi. I can send text messages and can receive it. The Data just doesn't work when I am not home. Facebook , Messenger, and surfing do not work even if I open my Data.  We had done the Self serve at the store where we bought the SIM card. I will try your suggestions. Thanks so much! 🙂 

[gblackma]

WWelcome to PM @cynthia_sahagun what's the make and model of your phone ? And is your SIM working at all? If you know your telephone number and can receive text messages please set up your self service/ my account (if you haven't already done so) through this link  https://selfserve.publicmobile.ca/self-registration/. You can then add an autopay credit card to save you $2 every 30 day cycle.

If your phone is unable to do any of this. Then contact the moderators and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket). Or contact them directly using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[gjong26]

In addition to the suggestions posted you can also check to see if your account is active and credits posted to the service you signed up for.

https://selfserve.publicmobile.ca/Overview/

Hope that helps as well

[Triguy]

You may need to setup the PM APN settings if you use data.

APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

More info for particular devices:

https://apn-canada.gishan.net/en/apn/public-mobile

Also make sure you enable data.  You could also try rebooting your phone.

[Triguy]

You may need to setup the PM APN settings if you use data.

APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

More info for particular devices:

https://apn-canada.gishan.net/en/apn/public-mobile

[Jb456 · Accepted solution]

What does not work?

Just data?

Does calls and text work?

Did you port a number from another company?

What kind of phone do you have?

Is it unlocked?

Check the APN settings on your phone for data.

[ShawnC13]

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@cynthia_sahagun wrote:

Hi. I just recently purchased Public Mobile Sim Card. It was activated at the store , but it seems like it doesn't work when I use it . Need help. Do I need to change some Settings?  

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Depending on the phone you have you may need to do a network reset or even a factory reset.  What type of phone do you have?  Here is a great site to help with the APN settings and how to change them for your particular phone.

Here is a great site to setup your APN and instructions on how to do it.  Find the APN Settings for Public Mobile here!