Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi im trying to change my plan now and it goes theu the process but doesnt change the plan. I am trying to change to the $40 plan and i have the funds in my acc. To change it. Can someone assist me pleaseErnie
Hi I need help accessing my account it says I am locked out. I need this mitigated as I use my phone for work.
I went through the activation process (including porting the number from Rogers), and concluded it successfully.Right now I'm experiencing the following issue. After switching the SIMs (to put the PM one in the phone), I can make outgoing calls that ...
I'm thinking about switching from bell to PM and just wondering how the plans work if I were to get the $50 plan with the 8 gbs data unlimited Canada and Us talk ... I also see there is an add on for long distance is that not included in the plan ? I...
Hello, I have a iPhone 10. I had Public Mobile text/calling & data working for a few weeks, then took a trip to Asia where I left my PM SIM card at home and swapped it out with a pre-paid Japanese SIM card.When I got back, I swapped my SIM card back ...
I've enrolled for a new plan at Public Mobile from Nov 29, 2019 during the promotion.Few days later when checking my account. With the referral credit, promotion one month freeMy total credit was $57. Now I have $35 credit on my account and I got cha...
Hi, i've enrolled for a new plan at Public at 12/02 and had the following promotions suppose to be active: 1) Get 2nd month FREE!2) Extra 5 gb of Data3) My husband's referral code: As my first month went by i got my service suspended and when i logg...
Hi everyone, I bought a Xiaomi Redmi Note 8 pro EU Version while on a holiday in Europe.Amazon technical support told me I should be able to use the phone without problems with a Canadian simcard.Now being back here it works, but no mobile internet c...
Hi, I am unable to update my auto-pay. When i click update auto-pay it is saying succesful updated your payment method. But, I still see old payment method. I have payment date for jan 4th, 2020. I have messaged moderators, but i havent gotten an res...
Hello, I switched from Koodo, signing up for the $25 plan and for auto-pay on January 2nd. See below. I was billed $28 yesterday ($25 + tax), so I am not seeing the $2 off on my bill. Also, if I recall correctly, the $25 plan offered the first 30 day...
Wheb filling out the Community activation, one of the last categories is "Choose your time zone". There's only 6 time zones in Canada. Why does the form require the time zone to be filled in with Greenwich Mean Time, but completely leave out the...
Can you call back to Canada if you have a U.S. roaming add-on? Also, I got 400 free international minutes just before Christmas. Could I use those from the states to call Canada?Thanks!
I'm signing up a friend, but I'm having a difficult time. It says her email address is too long. She doesn't really want to make a new email address. Is there a way around this? Thanks
Hi, going to Hawaii and wondering what the coverage is like there with a US roaming add-on. Anyone have any first hand knowledge?
Cant log in and wont let me reset password. Just says cant verify email address
my sister bought a 48 payment voucher. It didnt work so i tried on my account and ot went through. can we transfer the money to her account?
I used my phone this morning and received a text saying my bonuses and credits were applied including my autopay credit. Thinking all was well i went out for a few hours. while out my phone wouldnt work. I returned home and checked my account. eve...
I just purchased a long distance add on to US, how long before I can make a call?
I signed up for a $40 plan on Nov 16 for this promotion. I have waited for over one month and still did not see the $10 credit on my first or second bill. I have no idea who to contact to find out what is going on. Can anyone provide information on ...
I forgot my password and there is no mobile data in my phone.....I am not able to reset my publicmobile account
Anyone else finding that their plan minutes are being used first instead of the long distance gift minutes for long distance calls within Canada? I have the $10 plan that give me 50 minutes a month, and when I've been calling long distance within Can...
i have mulitiable accounts is there a way to link all of them together and use the same email?
I have tried different browsers (Chrome and Firefox), have tried clearing cookies, have tried different locations (at work and at home) and I'm still getting this error when I login and try to view details about my current plan: Oh no!It looks like ...
I'm trying to call a 1-888 number that I called earlier today. Now its say that my plan ($25 plan) doesnt include talk.
The final item remaining in the pinned announcements area of the community home screen, the "Second Month Free promotion" announcement has moved on this morning. Going to the actual announcement area it is there still with no indication that it has b...
Hi,I am with PM since 2009 or more with an basic plan. Now i want to ask to add 1 G data to my old plan. I hope that I can receive it for some CAD de plus . Tell me how can I have it ? How can change the plan ? Thanks.
...saw all the promos that had been there disappear overnight, which was a risk we took in waiting...- $20 referral gone- SIM card promos of $10 aren't available in GTA, but available in Ottawa for some reason...- $10 referral credit still available ...
Would you look at that...i had just checked to see if this promo had any updates. Came back and there's something missing.....no announcements whatsoever! It's going to be a long cold and dry January when it comes to promos. Except out here on the w...
Can someone try changing their account from one plan to another? I tried changing mine this morning and the page is less than helpful with a lot of options unavailable and text not showing up? Am I alone on this? Thanks everyone and happy new year!
