Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Credit Card charged but no transaction in my account?

Hi,Today my credit cared company, Scotia Visa registered a charge of $8.96 at 8:27 PM EST.Just checking trasanctions on my account, I have nothing since end of May? Just unexpected so checking.----There was an authorization without the credit card pr...

Resolved! Could not make phone call after purchasing US roaming adds-on

I am in USA now. I could make call to Canada or USA when I first time purchased US Roaming adds-on. In the morning, I got a text message about its expiry tomorrow. Then I could not make any call in the afternoon. So I made another purchase for the ro...

Porting a number

hi there, just got an account today however the porting of the number hasn't occurred yet.. help pls!!

Plan suspended after auto pay and second payment

international credit card

Dear Sir/Madam, I've just received my SIM card. But, when I was buying my plan on-line, I was informed that my international credict card is not accepted. Therefore, I'm unable to activate my SIM card and choose phone number. Is it possible for...

NO Service

I activated my Sim card last night and when i went to use my phone it says no service. I have tryed reseting mobile network settings etc but still it doesnt work, also removed and replaced sim, turned phone on and off. Please Help...

Password Reset

Hello community,I'm trying to reset my account password but it's telling me that it cannot verify my email on the reset password page.any suggestions?thanks

Resolved! Password Reset

Hello community, I'm trying to reset my account password but it keeps telling me my email cannot be verified on the reset password page.Any suggestions?thanks

Still no access after account payment

Hello,I am relatively new but not entirely...have been with PM for several months. My plan just went suspended yesterday due to lack of funds on the deadline, but I paid early this morning with a voucher, which seemed to be processed ok. The code w...

Resolved! Where is free 5GB Add-on bonus ?

Hi,I'm new to Public Mobile. I ordered a SIM card online on June 1st, 2019 and activated it online on June 6th with $25 monthly plan. I am sure the same email address was used when purchasing and acticating. It's been six days and the free 5GB add-on...

Lost my phone

I have lost my phone, and looking to get my number back with public. just need to get my account number to create a self-serve with public and get my number back. Thank you

Resolved! data reward

I ordered my sim card online on June 1st and it says I have a 5G data reward if I activate it by June 16th. Do I have to do something to claim it or should I just wait?

Unlimited international text

My plan includes unlimited international text, yet when I’m outside of canada, in the states for example, I don’t have text messaging available. What gives?

how long for moderator assistance?

Hi I was wondering how long for moderator assistance? thanks

The Cost of Temporary Upgrades and Downgrades

I know I'll be needing more than my 1GB of monthly data this summer, but paying the $30 for 1GB add-on seems pretty steep. I'm currently paying $25/month for 500MB plus 500MB bonus. Why wouldn't I just pay an extra $15 and temporarily switch to the ...

I can’t reset my account. I need to pay and reactivate

I can’t reset my account. I have the phone number and email address and want to pay and reactivate the account. I tried to get a reset for the password and it says it doesn’t recognize me.

Activation

Pls i purchased 10 day u.s roaming talk and text on selfserv. $15 plus the tax was taken from credit card, fully paid. Am in u.s now and my add on was not activated on my plan.

Rogers offering unlimited data plans starting tomorrow, I hope public mobile will follow

Rogers is launching unlimited data plans tomorrow it says that in this article https://mobilesyrup.com/2019/06/12/rogerws-unlimited-data-plans-no-overage/ and its listed on their website, i really hope public mobile will follow, we need a break from ...

Erroneous charge on credit card

Good afternoon, need to get this to the moderators... how? i have an incorrect double charge on may 21 for a US roaming talk and text (15.75 cad) that never properly added on to my account. I added it a second time two days later and t actually did w...

SIM card not activated on unlocked phone

Hey all,My sister bought a new iPhone XR from Bell a few weeks ago and ended up getting a deal where she got a second phone. She sold it to me even though I’m not on Bell as I assumed it would be factory unlocked as I heard all iphones after 2018 wer...

Can't receive calls. I use other phone to call this number, it goes to someone else's voice mail.

Very excited about getting new SIM card and activated with a new number chosen from list provided (not ported from old number nor customized last 4-digit). It's been more than 12 hours. I tried to call this new number with my another phone, it went ...

Unable to send txt messages

I switched from bell to public mobile since June 10th I can call, receive call, receive txt but I can't send txt messages. My phone is unlocked, I did all the reset, still not working. Can someone help me with this issue. Thank you!

remove add on

Hello, I accidently purchased US Roaming - Unlimited Text (10-day). I was to buy 200 min US and Canada Long Distance. How can I cancel this US Roaming - Unlimited Text (10-day) and get refund? I did not use it yet. Thanks.

Auto Pay question

I am with ATB. It does not have the visa / debit capabilities. Is there somewhere I can forward a direct deposit sheet in to? I do not own a credit card. But really want to sign up for Auto pay. TIA

Missing bonus data from porting from virgin mobile

So I ported my number from virgin for the extra 3gb that PM was promoting. I did it at walmart and the lady told me that I would be getting my bonus data in a week or so, once they confirmed that my number was from virgin. But its been like a month a...

Was cut off my service today..????

Hello...l have Auto pre pay, and my date to pay is tomorrow, the 12th. Why was my service cut today? I could not text or make a phone call. Not impressed by this service at all. Yvonne

If anyone is looking for a budget phone from a reputable retailer...

It is a bit long on the tooth but still should be very usable. https://www.costco.ca/Asus-ZenFone-4-Smartphone%2C-White-Unlocked.product.100483389.html

Moving out from Ontario

I am planning to move out from Ontario to Alberta but would like to have the same phone number. Currently, Ontario’s sales tax is at 13% but I know Alberta’s sales tax is less than Ontario’s 13% and what evidence should I provided to PM to change my ...

Autopay not available in the payment tab

I don't see where I can enter a credit card and setup autopay. The only available option under payment is to pay an amount now.

Do the APN settings stay up to date?

So, my wife switched to Public Mobile today (yay!). But she can't get access to her data. And (after much research) with the ASUS Zenfone 4 Max you can't just switch it on the phone. So we have to do it manually through her laptop. I think I have the...

Community

Forum Posts