[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Calls cutting out
Someone tried to call me the other day and the call dropped. No suprise there, but then they were unable to call me back. It said the number was out of service, then it went directly to voicemail. Anyone know whats going on? My number has been ported...
How to: Change the rings/delay before going to voicemail!
When I was with Rogers previously, they would forward a call to voicemail after 20 seconds. I noticed with Public Mobile, calls forward to voicemail after 25 seconds. Did not appear configurable, until I stumbled upon how in some old GSM documentatio...
Resolved! Phone Calls Cutting Out
I am travelling in the states (North and South Carolina) but incoming and outgoing calls keep cutting out after 10-15 seconds. The add ons I have are listed below and I have no problems with the data portion of the add ons.200 min US and Canada Long...
Resolved! Upgrade plan
I can't remember my email or password but I'm on auto and want to upgrade my plan b4 it renews on the 11th what can I do?
Website is extremely slow
Anyone else facing this issue?Website take a lot of time to respond for any of the request.
Resolved! Moving to another province
I am currently in Ontario and am planning to move to Alberta. Can I Keep the same number?Do I need to change my plan? How can I make my number local to Alberta? I am trying to make sure I dont incur additional tarrifs to keep the number active in Alb...
Payment voucher
I paid for a payment voucher at a petro Canada and it registered as working but my phone still has no service and when I try to re use it says it's allready been used
Resolved! Long Distance not working despite having the plan
I Have 200 minutes US and Canada long distance, as a standard add-on. Yet when I try to call home from Daytona I get the message that I don't have that add-on. On my account it clearly shows that the add-on is activated (and has ALWAYS been activat...
Cannot open a new account
Hello, I have a brand new sim card and I am trying to port in a phone number from Koodo. I tried to set up a new account using my current Koodo phone number but it says that I already have an account with Public Mobile, which I do not.
Resolved! Switching from 90-day plan to one of the new plans?
I've been on the old 90-day plan (6GB at 4G LTE Speed) and looking for a cheaper plan. Just checked the new plan page and I'm totally confused. Correct me if I'm wrong but PM has now completely stopped offering LTE plan? Other than the $30 one with o...
Resolved! SIM not supported
carrier not supported under activation policy?
Resolved! 1GB Add-on not there anymore
I got my 1gb add on from the christams period and it never kicked it since i was using my data from my plan. my data from plan recently finished and the add-on never kicked in and now there's nothing when i check under my account.Where is my 1gb data...
Resolved! Unihertz Titan Work for public mobile?
Hey I'm interested in purchasing a Titan for my next phone and wanted to make sure it could work with public mobile before I think about pulling the triggerhttps://www.unihertz.com/shop/product/titan-pre-order-39if anyone could point me in the right ...
Resolved! My reward $10 for 8 months has not shown in my account
The reward like above 1st account is supposed to shown in my 2nd account, but it's not. The 2nd account has been registered only two days after the 1st one and it was definetly during the promotion period.
Resolved! None of suggested methods works for my voicemail unable
These are the three best methods recommended for me to extend my phone ringing instead of my voicemail. 1. Phone app > Tap on the Menu button > Settings (or Call Settings) > Call Forwarding. ==> I have no call forwarding option on my Galaxy s7 e...
Re: Reactivate account
Hello, I am having problems reactivating my account. I have a new SIM I added and I applied a new balance, but it still wont reactivate. Can you please help? Cheers, Mike
Resolved! Can't transfer my postpaid Koodo number
Just activated my PM sim card.Then tried to transfer my postpaid Koodo number. Get an error message saying that my Koodo number isn't eligible. What now?? My Koodo account is still active. Would appreciate any help. Thanks.
Difference between ordering a sim card online and activating ourself vs at a store?
Hi, New user here and have a few questions: 1. What is the difference between ordering a sim card online and activating ourselves vs getting a sim card at Walmart and activating there? At walmart, they say the sim card is free but they will charge $1...
Resolved! How to stop seeing disclaimers/signatures in all posts?
I often see usually on an oracles post a boldly lettered notice denoting they are not moderators or employees so please don't share personal information like credit card info or email. I find this irritating especially on my phone as it takes up extr...
Resolved! When will the results for the "It's ditch New Years Resolution day ...." be posted?
So, when do you think it will be up? The draw was held on February 3rd . So shouldn't we have heard something by now? https://productioncommunity.publicmobile.ca/t5/forums/forumtopicprintpage/board-id/Announcements/message-id/39752/print-single-messa...
Why is there no customer service number to call
It's been 2 days now and I cant recive texts or call from anyone and I'm losing business over it I can make calls but no one can text or call me
Resolved! Voice Mail saying that call minutes were not in my plan
I recently got a call from 77858653983 claiming that call minutes were not included in my 25$ unlimited canada wide calling plan. Is this actually a legitimate and miss sent voice mail from public mobile or is this a scammer? (The phone number is str...
Resolved! Data help for new refurbished IPhone SE
Hello. I'm unable to get data. Wifi, text and calls are fine. Checked the advice on APN, but in Settings under Cellular it just lists APN, User name and Password. Tried the site to download the configurations and it said to open and accept config...
Payment not processing
Hello, I believe that somehow the payment for this month didn't go through. On my account page, when I click on Plan Details, I am getting a general error message. I further tried to make a payment but each time I try to the transaction is not bein...
huge issues paying
i am to say the least frustrated with the payment process here. i am on autopay with a credit card and it a: didnt even attempt tp make payment... b: disconnected my plan for lack of payment,.. and c: i try to make manual payment online with this cre...
Live chat with my cell
Can not have a normal conversation, people are saying it sounds like dead air and can not hear me and some say the call is breaking up and they only hear every other word.
Says plan expired but on auto with money in bank
My phone randomly stopped working today. I signed on it says plan expired. When I try to add money it says you have enough funds to cover your balance. I don't understand but super upset because no number to call and ask and get it fixed. I've ...
One year experience with PM
My one year experience with Public Mobile. There has never been a time when the phone did not work. I needed to contact the mods 3 seperate times regarding autopay rewards not applied which they fixed quickly, and I've contacted them one time regardi...
Resolved! Can't Begin Setup
Hi, I recently bought a sim card from Amazon, but the step 1 of the online activation is failing, it says Invalid SIM. Can someone check if this is infact a valid SIM? I just want to get my phone up and running with this SIM card soon David
