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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2268 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34264 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45934 Views
  • 182 replies
  • 30 Bravos

Extremely unhappy

 Is there somewhere I can go physically to get a  PUKv code? I am super unhappy with this service provider so far is been nothing but a headache and a problem. 

jamesfin by Great Neighbour / Super Voisin
  • 1189 Views
  • 5 replies
  • 0 Bravos

Resolved! Can’t send and receive sms

I attempt to port a number from fidoit just calling out workingData workingbut I cant send and receive smsand nobody can't calling me??????My phone number active until October 18,2018

jenrynguyen98 by Great Neighbour / Super Voisin
  • 1118 Views
  • 3 replies
  • 0 Bravos

Resolved! 3g tethering

when i try to share my 3g it's say ask your provider Telus... What am i doing wrong?My phone is a iphone 4s,Everything working like a charm appart the tethering...ThanksJ

jahme by Good Citizen / Bon Citoyen
  • 1210 Views
  • 3 replies
  • 0 Bravos

J'ai perdu ma carte SIM et téléphone

Bonjour,ca fait une semaine mtn j'ai essayé de récupérer mon numéro téléphone sans résultat ,j'ai perdu mon téléphone et carte SIM et j'ai acheter une autre carte et j'ai changé le numéro de carte SIM dans mon portail jusqu'au mtn pas de nouvelle ,mo...

You2016 by Great Neighbour / Super Voisin
  • 687 Views
  • 1 replies
  • 0 Bravos

Resolved! “International Text” costs less than “No Text” ???

Looking at Public Mobile for my Dad and maybe my family too. Under the build your own plan, under “Unlimited Text” are two choices. If you select “International” the monthly cost is $47, if “No Text” is selected the cost goes *UP* to $57. Is this a w...

Transfer my number from koodo

I want to transfer my number from koodo,it advised me to pick a new number then contact a moderator to  help me port my # over,but I don’t know how to contact a moderator.

Kendrajmya2 by Great Neighbour / Super Voisin
  • 867 Views
  • 6 replies
  • 0 Bravos

How do I save you Google from signing in my account to the Chrome browser once I log onto Youtube?

So after the most recent replace, on every occasion I log into my private Gmail account, the account on youtube modifications. And when I transfer accounts on youtube to my original one, the google chrome browser presentations my non-public account a...

Ashishgada by Great Neighbour / Super Voisin
  • 469 Views
  • 1 replies
  • 0 Bravos

Resolved! Want to check the voicemail remotely!

So when I call the voicemail displayed in my phone's settings from another phone it says to dial the number with an (*) at the end. When I do this it says that the number is invalid. Whats that about ? Dial 1 581 580 4001, enter 1 for language, enter...

NewZQ by Great Citizen / Super Citoyen
  • 3375 Views
  • 3 replies
  • 0 Bravos

Resolved! Lost phone without account

Hi! I just lost my phone, and before that, I never had to access my account. When I try to create an account, it says that I received a 6 digits code on my phone (that is lost!). How do I cancel my SIM to make sure the person who got my phone could n...

solespirit by Great Neighbour / Super Voisin
  • 2940 Views
  • 14 replies
  • 0 Bravos

App?

Is there an app for public mobile? I’ve taken a look and don’t see one but it would make it so much easier

Jenny6745 by Good Citizen / Bon Citoyen
  • 2415 Views
  • 15 replies
  • 0 Bravos

Resolved! Refer a friend ?

I don’t understand the refer a friend. If I signed up and gave my friends number to them they get the $10 right? Some of the info seems to say that I would get the 10 which makes no sense to me

Jenny6745 by Good Citizen / Bon Citoyen
  • 1798 Views
  • 4 replies
  • 0 Bravos

Resolved! How generous are you with your Bravos?

How generously do you give out your bravos? For curiosities sake, I'd like to know what most people feel merits a bravo?  Are you a stingy bravo giver? Or do feel that most good posts deserve commendation? 

Oldtimer102 by Good Citizen / Bon Citoyen
  • 2560 Views
  • 9 replies
  • 1 Bravos

Unregistered Sim

I just changed my sim card in my S5 which was working prior to changing it. After changing the sim number on my account I turned on my device and it says unregistered sim. I have gone in and changed the APN settings to Public mobile but it has not re...

andreat84 by Good Citizen / Bon Citoyen
  • 2015 Views
  • 9 replies
  • 0 Bravos

Resolved! Moderators and overcharged on self-serve

I just went to purchase a $10 add-on for an extra 200mb data yesterday afternoon, and when purchasing I was charged $120 (my regular renewal price) instead of the 10$ I typed in.  This is not good as a have my rent coming out very soon and will be sh...

joshorrfahey by Good Citizen / Bon Citoyen
  • 2072 Views
  • 12 replies
  • 0 Bravos

Resolved! Tracking monthly data

PM is working well for me but I would like notifications when I'm close to data overage. Also is the data usage period the same as my billing period (eg. Oct 5-Nov5)?

wja by Good Citizen / Bon Citoyen
  • 2057 Views
  • 9 replies
  • 0 Bravos

Port number from Koodo?

Hi There!Just activated my new Public Sim and it says to pick a number then contact Public to port my Koodo number over.  Help???  How Please

MissLissa by Great Neighbour / Super Voisin
  • 997 Views
  • 3 replies
  • 0 Bravos

Help!

Hi there, my service has been inactivated because my IMEI number apparently has been reported stolen based on Public Mobile which is certianly not the case, Can someone please reach out to me ASAP to get this sorted out?

HaleyLehr by Good Citizen / Bon Citoyen
  • 1819 Views
  • 15 replies
  • 0 Bravos

Idea to attract new customers

I know in the US some carriers will test out features on their prepid brand before rolling it out to the main brand. Would be awesome if Telus did the same.  Test some features on Public Mobile to attract new customers. Then move same features to Tel...

tehowennathe by Model Citizen / Citoyen Modèle
  • 701 Views
  • 4 replies
  • 1 Bravos

Resolved! What do these numbers mean?

When you view "My Kudoed Messages" it gives 3 numbers. One is page views that contain your post, one is bravo's for that post but the other is? I can't figure it out.   

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RobertQc by Mayor / Maire
  • 827 Views
  • 1 replies
  • 0 Bravos

Getting Started form crashed and now says SIM invalid

I tried to use the Get Start forms yesterday.  It crashed on the payment information.  I tried to start again this morning and it says my Public Mobile SIM is invalid.  Now my old SIM has disconnected (i filled out the port # information) and I cant ...

shawnna191 by Great Neighbour / Super Voisin
  • 632 Views
  • 2 replies
  • 0 Bravos

cant send/receive texts or receive calls

Set up my account yesterday and had my number transfered from virgin mobile. I can make calls and use data but nothing else, can't receive calls or send/receive texts. I've been told I needed to message the moderator team so that they can resolve the...

jacobp by Great Neighbour / Super Voisin
  • 1531 Views
  • 11 replies
  • 0 Bravos

Resolved! Any tips for a newbie?

I've just switched to public mobile.  Do I need to follow up with my old provider and are there any tips for a newbie to the service?

Jenny6745 by Good Citizen / Bon Citoyen
  • 1876 Views
  • 8 replies
  • 0 Bravos

Resolved! Some text messages I sent aren't going to other number

Hi, I've been with PM for a couple months now and was happy with the service, now I go to send a text to someone, who I have texted recently, it says it sent on my end but it isn't showing up on their end, I've checked the apn settings, I've removed ...

Service in Montreal?

I went to Montreal last month and my phone with PM showed AWAY instead of HOME as if i am in Toronto. I could not call/text/data at all. What do i need to do to get service in Montreal? Plz give me some instructions in detail.

Will91 by Great Neighbour / Super Voisin
  • 1280 Views
  • 10 replies
  • 0 Bravos

Resolved! Compatibility?

Hi, Wondered if the Samsung Galaxy 6 32GB 4GLTE will work with PM?Thanks

lake by Good Citizen / Bon Citoyen
  • 1816 Views
  • 9 replies
  • 1 Bravos

Resolved! Payment Vouncher

I am from Brazil and i am doing a exchange program here in canada. I bougth a payment vouncher at walmart and don´t know how to use that, anyone can explain for me PLEASE

Guilherme123 by Great Neighbour / Super Voisin
  • 1926 Views
  • 4 replies
  • 2 Bravos
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