[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! SIM card
I have an LG 6 phone, which doesn't open in the back. How would I install a sim card?
Resolved! data useage
why is my 250 mb plan data not showing on my account info and why is my gifted data being used up instead of my plan data,and no I haven't used 250 mb data
Resolved! US Roaming
Hi CommunityI am going to the US in a month. My current plan has 2 G Data, unlimited international calling, unlimited texting. My question is what should I purchase as an add on. I'd like to use data, talk and text. Do I select the $20.00 250mb ...
Credit Card rejected
Hello, My plan has been fully functional and paid for since November 2019. Now, for some reason, it is not taking payment from my pre-registered card on file, even though there is room on that card. Please help immediately. My wife and I have zero ph...
Resolved! I need a moderator NOW
On business in Florida, i have a roaming oackage. When making ir receiving calls, my phone beeps 2 or 3 times and drops the call.I have treid my sim card in three different Canadian unlocked ohones and the same thing happens with all the phone....Wha...
using data way too fast....
I'm 5 days into the new month and already at 75% of data. This happened last month too, and I've only been with public mobile these 2 months. My previous carrier I rarely went up to even 3GB per month and now I'm using over 3 in the first 5 days? ...
Does Walmart no longer offer free-sim with activation there?
Hello, I went to Walmart a few days ago to activate a new plan, and they told me that I would need to pay $10 even though I am activating there. I tried telling them that I have activated there 4 times before and have always been given a free-sim. I ...
Resolved! Not recognized on network error
My husband and I activated two SIM cards last night. Both went through on the activation and both our old numbers transferred over to the Public accounts. We received confirmation emails from our previous provider saying the numbers were transferred ...
Resolved! Switching to a new plan
My renewal date is on Feb 13, 2020 and I'm currently on the $25 (1GB with autopay) plan. I'm very close to reaching my data limit and I don't want to run out of data in the next few days. If I switch right now to the $40 (5GB with autoplay) plan, wil...
Cannot text or use data with my umidigi x
Hello everyone,I'm unable to send or receive text messages or use my data. Any ideas on how to go about it? I have tried turning the phone several times but no avail
Resolved! Calls cutting out
Someone tried to call me the other day and the call dropped. No suprise there, but then they were unable to call me back. It said the number was out of service, then it went directly to voicemail. Anyone know whats going on? My number has been ported...
How to: Change the rings/delay before going to voicemail!
When I was with Rogers previously, they would forward a call to voicemail after 20 seconds. I noticed with Public Mobile, calls forward to voicemail after 25 seconds. Did not appear configurable, until I stumbled upon how in some old GSM documentatio...
Resolved! Phone Calls Cutting Out
I am travelling in the states (North and South Carolina) but incoming and outgoing calls keep cutting out after 10-15 seconds. The add ons I have are listed below and I have no problems with the data portion of the add ons.200 min US and Canada Long...
Resolved! Upgrade plan
I can't remember my email or password but I'm on auto and want to upgrade my plan b4 it renews on the 11th what can I do?
Website is extremely slow
Anyone else facing this issue?Website take a lot of time to respond for any of the request.
Resolved! Moving to another province
I am currently in Ontario and am planning to move to Alberta. Can I Keep the same number?Do I need to change my plan? How can I make my number local to Alberta? I am trying to make sure I dont incur additional tarrifs to keep the number active in Alb...
Payment voucher
I paid for a payment voucher at a petro Canada and it registered as working but my phone still has no service and when I try to re use it says it's allready been used
Resolved! Long Distance not working despite having the plan
I Have 200 minutes US and Canada long distance, as a standard add-on. Yet when I try to call home from Daytona I get the message that I don't have that add-on. On my account it clearly shows that the add-on is activated (and has ALWAYS been activat...
Cannot open a new account
Hello, I have a brand new sim card and I am trying to port in a phone number from Koodo. I tried to set up a new account using my current Koodo phone number but it says that I already have an account with Public Mobile, which I do not.
Resolved! Switching from 90-day plan to one of the new plans?
I've been on the old 90-day plan (6GB at 4G LTE Speed) and looking for a cheaper plan. Just checked the new plan page and I'm totally confused. Correct me if I'm wrong but PM has now completely stopped offering LTE plan? Other than the $30 one with o...
Resolved! SIM not supported
carrier not supported under activation policy?
Resolved! 1GB Add-on not there anymore
I got my 1gb add on from the christams period and it never kicked it since i was using my data from my plan. my data from plan recently finished and the add-on never kicked in and now there's nothing when i check under my account.Where is my 1gb data...
Resolved! Unihertz Titan Work for public mobile?
Hey I'm interested in purchasing a Titan for my next phone and wanted to make sure it could work with public mobile before I think about pulling the triggerhttps://www.unihertz.com/shop/product/titan-pre-order-39if anyone could point me in the right ...
Resolved! My reward $10 for 8 months has not shown in my account
The reward like above 1st account is supposed to shown in my 2nd account, but it's not. The 2nd account has been registered only two days after the 1st one and it was definetly during the promotion period.
Resolved! None of suggested methods works for my voicemail unable
These are the three best methods recommended for me to extend my phone ringing instead of my voicemail. 1. Phone app > Tap on the Menu button > Settings (or Call Settings) > Call Forwarding. ==> I have no call forwarding option on my Galaxy s7 e...
Re: Reactivate account
Hello, I am having problems reactivating my account. I have a new SIM I added and I applied a new balance, but it still wont reactivate. Can you please help? Cheers, Mike
Resolved! Can't transfer my postpaid Koodo number
Just activated my PM sim card.Then tried to transfer my postpaid Koodo number. Get an error message saying that my Koodo number isn't eligible. What now?? My Koodo account is still active. Would appreciate any help. Thanks.
Difference between ordering a sim card online and activating ourself vs at a store?
Hi, New user here and have a few questions: 1. What is the difference between ordering a sim card online and activating ourselves vs getting a sim card at Walmart and activating there? At walmart, they say the sim card is free but they will charge $1...
