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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Change billing date from today to the 29th after sign up

Hi i am planning to port my number from Chatr to public mobile and I'd like to do it as soon as I can before a plan I'm interested in is gone, is it possible to get my billing date changed to the 29th?

My credit card is not accepted

I went to Walmart to activate my account today but my credit card was not verified. I called my credit card company and they said that on their end, they have accepted the verification. My card still does not work. I would like to have my new number ...

new user experience

Hello community, I picked up the $40 plan yesterday before it expired. The entire migration and activation process went withou too many issues. I am on a Google Pixel 2, which picked up the APN automatically. One of the setting was wrong, and I jus...

I paid for my phone

I made a payment April 5 why is my phone off turn it back on or I will go else where (some type of phone number/account number/transaction authorization number removed by computergeek541)

Issues Setting Up New Account

I'm trying to get my wife on PM. She has tried setting up a new account twice. Both times the system hangs and the setup fails. Is anyone else having issues. I could use some hlep form a PM moderator.

Hi I need some help with my account

Hi , I had a late payment and now I can’t use my phone , it hasn’t reactivated and it has been 4 days already that I can’t make or receive calls or messages , I tried turning off and on and still isn’t working. Can someone help me

paid service now suspended

why is my phone not working i paid your service fees on the 12th its now the 23rd and now phone suspended i need this phone i have sick child at home that my phone is needed at all times need help getting it going please

Need PUK code

I don’t have time to wait I have messaged 13 moderaters all of which were online and haven’t received any response from them. I am using my family’s wifi atm but soon I will be going back home where I have no wifi and I have no data and my SIM card i...

Anyone else being undercharged?

I see there seems to a big glitch for a lot of customers today, so I'm holding off on contacting the moderators for another day or two. However, I was wondering if other customers have seen incorrect charges related to their account. In my case it'...

I paid my phone bill on April 18th now it's April 23 and its shut off saying I owe another 41 dollar

I paid my phone bill on April 18th now today I got to use my phone and its suspended this needs to be fixed now. I am so mad How can my phone be suspended when I had already paid this month's bill and it said it was due again may 22

Beware of McDonald's app

https://mobilesyrup.com/2019/04/23/mcdonalds-mobile-app-defrauded-2000-dollars/

Plan tried to renew early.. SERVICE SUSPENDED

I have already paid my service for the month of April, and today my phone services has been disconnected and I can not use my phone or make any calls. I am very frustrated as I need to use my phone and have not been able to use it all day!! I do not ...

Help

I payed a card for my phone for the 15th of april to 15 may and my phone was working fine but now my line is cut even if i payed i cant call or text even if i payed i need help please

billing date ripoff

I too paid my bill recently -- eight (8)days ago on April 15, 2019, the day the system said it was due. That supposedly covered me for 30 days -- not 8. Today, April 23, 2019, my service has been cut off and the system CLAIMS $33 is due. This is a ri...

Paid yesterday and service is out....what's wrong?

Re: can't call or receive calls

Hello. I have no service, yet my bill is paid. Can you please activate my service? Thank you. Adele

Services suspended!!!!! Really

Why!!!!!!! I am paid up and pay for less services and data and never complain about that. I rely on my phone and am disabled. I paid on the 4th for a month service and cannot afford another FULL MONTHS payment only to have my services suspended next ...

Resolved! Account not activated

Hello, I tried to activate Public mobile SIM with porting number from Lucky mobile. Maybe I put wrong PIN during porting but my SIM card got activated so I can access Data and can call but I can not receive calls. Its been 4 days and I am still unabl...

Calling on Public Mobile to Answer

Public Mobile,In case you were not paying attention, customers are angry. You made a plan change and instead of informing people about it, we all woke up to no service this morning - even though we have all paid our time. There has been no response f...

Double charged for April

Hi there. I paid my bill on the 14th of April which is my normal billing schedule. Today, it required me to pay again because my service was cut off. Wtf?...I'd like my second payment returned.

Auotopay fail. No service. Tearing my hair out. No-one to talk to. PM failure.

So PM has been bugging me to switch on Autopay for YEARS. The first thing that happens is that AUTOPAY fails to AUTOPAY. No service. Really pizzed off. It wants to AUTOPAY on May 7 (??????????). That is REALLY useful when my plan expires TODAY!!! Who...

paying bill

i paid my acct april 1/19 in amout of 45.00 dollars and now my acct suspended and my 30 days are not up what gives

Porting old number

Having a hard time porting my old. I have had my old provider re activate it so it can be ported. Not sure how to proceed now. @CS_Agent

I payed my bill on April 8. I was charged again today April 23. I don't have service. Why?

I payed my bill on April 8. I was charged again today April 23 for $35 1GB that I already have with my plan and $10.I don't have service. I can't sent text, check my messages, I can't call my mom on viber.Why? note from computergeek541: Please do n...

additional charges

hiI made my payment on april 17th and received text message saying my account had been renewed, just to find out on the april 23rd my account had been suspended.I checked my payment history I have additional charges of 35$ for data. I didn't use any ...

Data not working after change plan.

Hi.I changed my plan today (it had finished yesterday). I have just made a $45 payment and selected a 4.5gb data plan. My account status is active, but I don't have access to internet.I checked the apn settings and the are ok (they were also ok befor...

Resolved! My account was upgraded last year without my consent.

I just changed it back and want to make sure it doesn;t happen again. How can I speak to someone about this to verify that it happened without my knowledge?

SMS over WIFI

My home always has had borderline reception, But SMS have always been fine from one spot. I just received a hand me down LG G4, which is a much nicer phone than my old one but doesn't receive sms anywhere at home. I find myself switching the sim car...

Acc was suspended but now activated with no service

My acc was suspended i tryed the lost/stolen pbone trick and now it says its activated ..But none of my txt or calls work When i try to call some one it says i dont have the right add on ..but i pay for unlimited calling and txting ..plz help or im t...

WOULD LIKE TO COMMUNICATE WITH AN ACTUAL PUBLIC MOBILE SERVICE REPRESENTATIVE

Hello, Without any warning, my service suddenly stopped working. First I received a message saying, "You don't have an active plan on your account," and then I received a message saying, "Your service has been temporarily suspended. Please note: I ha...

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