Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I received an email this am from my brother. It surely got me thinking and wondering if PM has Port Protection Plan in case someone tries to steal my phone number? If so, does everyone get it automatically or it needs activation? See email below. **...
I have a question about somebody who keeps calling and texting, but uses multiple numbers. My friend has been blocking the person each time they use a different number. Just wanted to know if there is a way to stop that. Is it a phone app or is the p...
My friend has PM, but sometimes when his phone there is no call waiting. Other times when I call him, he told me he is on the other line. I know that when I was on Koodo I had call waiting. I wanted to know if all the PM plans actually has call waiti...
Top up not acceptHello, I've been struggling with this issue for so long and can't seem to get everyone on the same page, but I'm hoping this message will do the trick now that a few of the technical issues w/access to my account are solved. In order...
back in the day pictures cost 1 dollar a pop yet I know its not 1969 again can you please tell my why you decided to start blocking photos I have free canada wide sms text/picture messages. you can email me at [T4-w24fui] not a big fan of being igno...
Hi,I was wondering if anyone had a similar issue and, if positive, the steps you took to resolve them. 3 months ago I was with Koodo and decided to move to Freedom Mobile because they were offering me a better deal. Everything went fine, including po...
Conflicting information on PM website. If you didn’t register a card at activation, you can do so by signing in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Register my Credit or Visa D...
Hello,I ordered a SIM card from the online public mobile store on January 12th, and still have not received it. The link to track my order brought me to the app store page for Arrive. I tried entering my order number / carrier but its always stuck at...
I signed up for Public Mobile during the "Lunar New Year Promo". I'm on the $15 per month plan. Do I get $5 off my bill each month for the next 8 months?
I am loged on to my account but somehow when I click My account, I cant get through. Blank screen appears and goes nowhere. Tried on my phone and computer. Is the system down?
New to PM, activated my account 2 days ago with a new SIM and phone number. Noticed could not receive calls and txt messages. Friend sent txt messages that were going to another mobile phone. Same thing when calling my new number. Looks like my n...
my sons phone was stolen but they have already charged ny account for next month what do i do?@jodiespence wrote:Hello,I tried to activate my service a couple of hours ago. So far, no mobile network, no data, no nothing. I've tried everything that ...
My phone was lost 2 weeks ago, and I suspended the service, I now have a new SIM card and new phone which I want to now activate. I log in to my account, and click on Plans and addons and get the following error all the time. Oh no!It looks like some...
My simcard is not registered on the network what to do? I did restart and re insert the sim still not working, i did manually search for network but still not working?
It does not make any sense to me why the $35 plan exists. Other than to sway someone over to the $40. ...why wouldn't the $35 plan have at least 2.5GB of data? I might as well do the $25 plan and take a $10 data add on (if I need extra) for a total o...
I have a PM SIM but the phone doesn't showup on the compatibility list. Here's the specs. https://www.frequencycheck.com/models/Ak8RL/nokia-2-global-dual-sim-td-lte#frequencies Any idea if it'll work?
I just ordered a SIM online. When payed for it with a credit card, I got this message "ZIP code does not match billing address". Then I tried some more times.After a few minutes, I checked my credit card bill and found that I was charged $11.30. But ...
Hi all, I was looking in my account to see when my start date was, but could not find it. I may have been looking in the wrong places. Is your start date with PM listed somewhere?
