@Daniel8
Have you been able to load your voucher onto your account successfully? If you are trying thru your self serve account clear your browser, use secret/incognito mode in chrome or Firefox or safari otherwise use 611 on your phone.
Which retailer did you purchase it from? It may take up to 24 hrs to be valid. Shell, London Drugs, Shoppers Drug Mart (not confirmed) and most convenience store vouchers are immediately loadable. Canadian Tire vouchers take 8-12 hours generally....all others?!
Public Mobile vouchers have a 12 digit code that is the pin # that you enter but it could also be listed as the redemption # (Cdn tire) or the voucher #.You may have to try all three if they are listed on a voucher. Examples of vouchers can be found by typing "voucher catalogue" in the search bar. (Please feel free to add yours after you have successfully loaded it onto your account and it is no longer valid.)
You can contact the moderators to load the voucher onto the account for you. Click the (?)at the bottom right corner of the screen to submit a ticket via simon. Choose "account related issue" and type "human" and follow the prompts to submit your service request.
* If the moderators are unable to load it the possibility exists that someone could have "stolen" the pin # when you posted it on the community forum.
