sms not working

[rakeshkish]

Made payment on my subcription today....SMS texting not working.....Can you help ?

[Handy1]

@rakeshkish @You might just need to reset your network settings , give that a try if you haven’t already and test 

[hTideGnow]

hi @rakeshkish 

voice and data both works and just not sms?  you are talking about text from friends or 2FA?

if you have an iPhone, go to iMessage settings to remove the phone number, reboot and enter the phone number again to re-register

[eddieO]

@rakeshkish try restarting your phone, sometimes this will help. If not contact a support agent 

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)