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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

spam filtering by PM? and visual voicemail as solution

I have been getting many spam phone calls; it seems to be happening more frequently than with Bell. Does Public Mobile do any filtering of spam? If not, could visual voicemail be added sometime in the future as a service? Thanks

Resolved! porting in number to public

how am i able to port exsisting number to my public

no data on my moto x

I have manually set the APN, but the enable disable is greyed out. Tried reset to default. tried reboot. Still no data. I do have wifi, and the settings shows that I have Public Mobile data, but when I turn of the wifi, both are gone. I don't kno...

Number transfer and activation of sim

Hi, I got my sim yesterday and I tried today to get it activated I ask my old number to be transferred but it hasn't been transferred so far. I have been charged for this month now. I have no service on the sim card yet. I tried the change my number...

Resolved! Community rewards

Good morning, I just found out that I got $1 community reward for my first month My question: is this a one-time reward based on my participation only for that month or will this be built up for the following months if I continue to contribute (like...

Long Distance Charges Warning

I'm in Montreal and having problems dialling a particular phone number starting with a Montreal area code of 438. I'm receiving a message saying that I may be charged for long distance. I tried adding a 1 to the front of the number and there's no ch...

Block Number

I'd rather folks didn't know my number. Is there a way to block my number from showing up when I make calls? SIMon says you can press #31#, the area code and the number to do this. However with my previous providor there was a permanent way to do it ...

Resolved! Network down

I live in Toronto with no network problems.Anyone els the same?

Resolved! service charged on my account I never used it

Hi there,why my account showed I owed 17 dollars ? I never used the us data roaming for US due to net work problem. It is very hard to understand when there is no costumer service. can anybody solve my problem. I am became pendulum here.

Resolved! No service

I am getting the Not registered on the network this morning.seems that a lot of folks are having trouble around the province. Tried using the submit ticket feature, and 404 error. If this is a widespread outage, how about posting a notice About it, o...

WHOS GOT THE OUTAGE?

Just making this post to keep a running tally on where the network interruptions are occuring.. seeing how there's a few folks in the past few days having weirdddd issues of having no service despite having all things done right in the eyes of the co...

No service was fine last night...

Woke up with no phone service today. Plan just renewed on the First of November. Is the an outage?

Resolved! Phone drops cellular service and unusable

My phone was working fine. Suddenly, for the whole day, November 8, 2019, my phone is no longer connecting to PM cellular/service.No service - Emergencies calls only.The same PM's SIM card has not been removed from the same phone. I can't use the pho...

Help me

I move to telus to public mobil but my old number is not work what i can do now how i will active my number

Resolved! Rewards

In checking on my account today, I saw I have recieved money for Community Rewards. How often are those updated, once per month?

Resolved! Haven’t used my account

Hi justbwondering how to cancel my account and get my money bAck for the last month. I received the SIM cards and set it up and once finding out my number wasn't compatiable the service was no use for me.

Resolved! Snowbirds

We are snowbirds who go down to Arizona for about 4 months in the winter. I understand that my phone number and account can only be innactive for 3 months then it dies and my phone number gets lost. Is there a fix or do I just have to keep paying a m...

An array of questions

To all Public users: I should like to ask a few things.First, how do I give a referral to a new user?Second, how ought I to open my data usage?Third, does Public Mobile redeem the data plan I had failed to use for technical reasons?Fourth, could I ad...

Resolved! Android app

Is there or will there be an app released on Google play store or for Ios for account management like other service providers have?

Resolved! Data Problem

im using a MaxWest phone i purchased from london drugs and im trying to send a message over data using an app called Signal Messenger and it isnt sending? i think it may be apn settings but im not sure what they are, and i have to drive to bc tonight...

Credit card info not mine, charge back and disabled account...

Hi, I'm going to try to break this down as best I can and I have been in contact with Mods but at this point I'm not satiafied with the response. To give this background, I used to be a public mobile customer and then I swtiched over to Koodo. But ba...

Resolved! Number Change

Hi All,I just transfered my number from another carrier. I can use my phone which has the new number to make calls, but when I try to call my phone I get a message that says "the cellular number you have called is not assigned ..." What should I try ...

Resolved! suspend and account

Can I suspend my accounts for 5 months without losing my plans or my benefits. Tony

Resolved! Problem

Autopay was set for yesterday and due by lunch today. hasn't been done yet and next period data hasn't started yet?

i tried to make a call and was told no calling on my plan???

Re: Password reset

My password is locked

Resolved! cruising with Celebrity

I'll be cruising soon. I have never used a roaming package with Public. The ship is leaving from Puerto Rico. What islands are considered United States and would be covered by my roaming package? Is there a list?Thanks

Calls being made while phone is OUT OF COUNTRY!

Hello I flew out on October 31. To date TWO phone calls have shown up in my usage list that ORIGINATE at MY number and go to a number that is unknown to me.Since I am out of country my phone can not connect to a service provider (can not roam). Hence...

Sim card

I forgot my account password to access my account and register my sim card

Resolved! Outo pay

I will like set up auto payment

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