Community

Possible nex customer

I have a older iPhone 5SE that I am seeking to put on a new phone plan. I currently have a phone number through my employer and am retiring this month. I have had the number for almost 20 years, so obviously a lot of linkages to this # ! Obviously I ...

$15 plan for Ontario (Ottawa)

Hi Guys, I am thinking of switching from Rogers to Public Mobile. I am based in Ottawa, ON. My questions are as follows: (Sorry about asking too many :))1. Does Public mobile have good coverage in Ottawa and the suburbs?2. For the $15 plan, how do yo...

Travelling from Canada to Cuba

I am travelling to Cuba from Canada next month, I'm wondering if there is any add ons to be able to use my phone data regularly? 

How to purchase add-ons immediately

I would like to add a data add-on my account immediately. I added it and it says my account has $10 available funds.  What am I doing wrong, as it is not active on my phone...  TIA

trying to renew

I am trying to renew a plan for my number  but I annot login to do it.  when I try to reset my password I get an error messagehelp! 

Re: Sorry ,your login has been disabled

Hi, i got the same massage  

Plan

How can you change the date of plan

Additional Billing Fees/Charges

I'm looking into swapping providers (currently w/Bell).I see a plan right now on PM advertised for $40/month for 4.5GB data + unlimited text/calls within Canada. I don't need any international/roaming additions, etc etc. I already have a phone that w...

Letter to describe how number ported

Hi,Is somebody there to repond?

can you add extra data to an exiting plan

rewards

the rewards for 10$ off for 8 months is not working for me

My rewards is not posted nor applied.

I opened the accounts on Feb. 3rd, 2020 in Walmart.  My plan is $40 plan with $10 discount for 8 month. Also, I set up for autopayment and $45.20 was paid through autopay. As I looked at my reward on my account, my rewards for autopay($2) is not appl...

no service

I switched over from Bell Mobility around 7:00 pm last night. It is now 9:00 am the following day and I still have no service

Dual Sim Card

Hi there, I currently have two phone lines through public mobile (one for a small business and one for personal). I heard about dual sim cards, which would be awesome for me. Would like to ask what steps would I need to do to set this up. Do I need t...

Plan Expired

It says my plan is  expired, but I just made a payment. Usually the plan is activited immediately. Please help.

Appears Community forums received an update?

Looks like we received an update. When a solution is selected it appears as the very first post now. Good job Public Mobile

Alcatel Go Flip browser data not working

I've recently signed up for PM's $25/mo prepaid plan with 500mb of data. the phone i'm using is an Alcatel Go Flip 4044V. when I try to go to a website (any website) is says:"Server not found. Can't find the server at ... [insert web address]" the we...

Issues, experiences, solutions, suggestions?

Something in my private message inbox today: "Hey Korth ... I'm currently interviewing for a role at Public Mobile, which involves us working on a case. The basis of the case is to focus on the customer experience for public mobile users. We have bee...

Activation

Hi, is there another website that works to activate service?  Multiple phones, multiple browsers, clearing cache, clearing history, nothing works. https://activate.publicmobile.ca just hangs on a blank white page and never loads. thanks 

Texts wont come through

I forgot to pay my bill on the date it was due so my phone was temporarily disconnected for 1 day until I paid the bill. People told me they were texting me while my phone was disconnected so I assumed the messages from these people would come throug...

Can't activate sim

Whenever I try to get started and activate my sim it doesn't load the page 

New in package invalid sim

Hello all, Trying to activate a new sim and I got "invalid sim error" how can I check to see if the sim is already activated? Thanks