Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered a sim card 2 weeks ago. according to public mobile it looks like it still hasn't shipped yet. There doesn't seem to be any customer service, and it looks like I can't get a refund? what can I do?
1. I need to add 1 or 2 gb data, my monthly renewal dt is sep 15. So if i opt for an add on would that data unconsumed part will be carried on to the next month. 2. How to opt for the add on. 3. If the above is not possible then since i am on pre ...
I recently changed my public mobile talk/text plan to the $40 - 4.5GB plan.I have the iphone SE. The talk/text still works but the data does not work at all. I tried all the APN setting suggestions on the community board, but that doesn't seem to w...
We just signed up for PM, and are very excited about it. We only needed a simple plan so we purchased the $10 plan for the 50/50 of calls and texts. We purchased the plan on the premise that incoming text messages were free. After activing the SIM I ...
Hi there, I am requesting cancellation of my Public Mobile and my authorize payment account.My account number is 1000000******8 and the phone number is 9********1. Sorry I lost my SIM card and I can not use my phone.thank you Edited by ShawnC13 to re...
I put my new SIM card in my phone it’s not working the phone is unlocked
I tried porting my number and now I cannot receive calls. I can only make calls and send/receive text..... When someone calls me it going right to voicemail.Its been a full day so waiting for the port to go thorugh isnt working.
from what I can see, I have only used 20mg of data and I purchased 5GB. why can I not use the rest of the data?
Hi, I need a PUC Code and sent already two PMs to the Moderator Team. Unfortunately no one responds. Does anyone know another way of getting the PUC code????Thank you
@Moderator_Team, I live in the Netherlands and I am going to visit my daughter in Vancouver next week. She stays in Canada for 4 months. She bought a Public Mobile SIM card for me. I tried to activate the SIM card, but since my VISA creditcard is not...
I've been on the 120 day/12GB plan for years now but I must have opted out of getting SMS offers at some point as I never get them. I'd like to switch over to Koodo on their latest offer ($35/month for 5GB), but my number isn't showing as eligible. W...
Information for my husbands phone # 441xxxxAccount #is as follows 100100xxxxxx. Virgin is requesting you to resend the paperwork to them Thank you once againAlan Strain
I just ported to public mobile with a referral number during the $25 referral promo, but was only credited $10. What am I missing here that I didn't know about?
Well, my time at home in NL will soon be up on the 21st of Sept. ( present PM plan also ends on the 21st. Travel time in Canada will be the 22nd and the 23rd, arriving in the US on the 24th. Unless someone suggests different I will be purchasing t...
I was enrolled in the auto pay program for Public Mobile, when my credit card expired my account was suspended. Today, I have been trying to update the credit card information and it will not accpet my new credit card. I called Visa to make sure ther...
Just wanted to confirm whether there are any one-time plan change fees if I switch from Plan A to Plan B at my plan renewal date . I am on auto pay
I have received the offer to switch to Koodo with $35/5GB or $40/8GB + $180 credits. I tried to used to code to place an order for a SIM card but got an error code saying it had been used. Apparently there is a PM phone number generator that gives ou...
I just registered PM for new 50 8G plan and only 5 mins it showed 1G used? what happened?i just did some speedtest on speedtest app. does that cost that much data?
Hi all , the phone I'm currently using with Public Mobile , my friend gave me. He previously had it on Freedom Mobile , but he switched providers and got another free phone on a tab with a different company . He still had a device balance owing but i...
I went through the steps of getting a SIM card for PM and porting my number. When I called my present carrier to confirm that my phone was unlocked their retention department unexpectedly improved their original retention offer to me by 50%. So, I a...
Does anyone know if the moderator team is answering PMs? I've had issues with my service for a day and I haven't gotten a response. It's been pretty painful without cell service for two days. I think switching might be my last hope at this point...
Issues with Public Mobile account.I setup an account on Sunday with a new number.Below are the problems I am having.1) Can't make calls.2) When someone calls it goes to voicemail.Note:setup account on Sunday with new numberBut it was only today (Tues...
New comer. i wonder If Huawei Honor 8X can be used for Public Mobile? Specs as following in Pics. Thanks.
I'm on the $10/30D 50m-50t plan with the 400 intl calling add on. The minutes are used up but for some reason it's not using the 400 add on minutes. Is there something special I have to do or is it supposed to automatically use the add-on?
My previous plan ($120/90 days) 12 GB data expired so my account is suspended. Now, I want to reactivate a different plan ($10/30 days) and my balance is $15 but I can't even if I make a $0.01 payment. Can someone please help me out?Thanks
@CS_Agentcan I please get help with the same issue? Attempted and failed many times to activate my sim card at https://activate.publicmobile.ca/. Tried clearing my browser cache, changing browsers, and even used chrome in incognito. Nothing. Thanks.
Hello,I just signed up for a talk/txt/data(3G) plan. The guy in Walmart set everything up and it looked OK - carrier reads as Public Mobile. But when I try to use it, nothing works! Can't make calls or use internet. It only connects to H network not ...
Hi, I tried to port my chatr number to public mobile but cannot get passed "Check Eligibility". I got the following message. I sent a private message to @CS_Agent 2 days ago. I have not received any response. Moderators, if you see this post plea...
I purchased a public mobile sim card and minutes and the technician at Walmart went through the set up process but was never able to satisfactorally complete it. So I have a SIM card and $20 worth of minutes but cant use it. He does not know what ...
I'm new to Public Mobile and to Android. I've been running a company iPhone on Telus for some years but am leaving the government agency I'm with and so purchased a Moto G5 (not the plus) and registered with PM. I've inserted the SIM card which my ac...
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