Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HI all new to the community I signed up for public mobile, for some unknown reason all the phone voice prompts are in French (for example, when I forgot the dial area code, or when someone calls me but my line is busy) voicemail was initially in fren...
Purchased add-ons for roaming data and phone calls but nothing works. Please help!
Hello can u please help me please!
*sigh* I migrated from Koodo to Public Mobile on the 12GB/3month plan in November. I've had ZERO issues with Koodo in several years of service. So far, I have just run into multiple issues that I should never have ran into. Is this going to be a ...
I am wondering if there is a way to disable voicemail for my account? I don't use it, but I constantly receive the new voicemail notification on my phone (nexus 6p) and have to keep switching off the telephone service to remove it. The notification ...
So, I'm new to Public Mobile. All is going well so far (I'm using an iPhone 6). I go to the US a fair amount, but really only need to text, so the $8 add on will be fine, or so I thought. Now, I am going to the US next month and was starting to th...
I was wondering if it's possible to port out my current number, and port in a new number. Here's the scenario. My gf would like to move from Wind, but doesn't want to pay more than $45/mth. I'm currently with PM on the $40/mth promo that they had run...
I just purchased the US roaming addon. But where can I check it from my account?
My ability to connect to the network has been shaky at best since the beginning of January. Currently, I can't connect at all, despite toggling airplane mode and re-inserting my SIM. Is this a known issue? Account is in perfect standing, and some red...
Trying to create my account recieved this error - Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance. Cannot login...
Hi, My account has been suspended due to insuficient funds, even though I had more than enough to cover it on my credit card. I noticed yesterday that I couldn't send/receive text messages. Most of the time I'm on WiFi, so I didn't notice it at fir...
Hi Mods!I can call and text people on rogers mobile phones and chatr, but they cant call me. They can text me but when they dial my number, the call drops without going into ringing mode!@ShaziaK or any other Mode, plz help?
Hello all, I don't know how far and wide my internet provider covers Canada, but if you're in Southern Ontario, www.start.ca resells both Rogers and Bell internet services. They may service other areas of Canada - I just don't know. I'm currently on...
I have transfered over my phone and everything is working except when I am trying to create an account to view my usage and plan details I enter my phone number but the system is telling me I entered an invalid number. I know my number is correct bec...
My mom's phone just got suspended, she first signed up on October 11th so the 90 days shouldn't end until January 9th. She had tried logging in to top up her account, the payment went through but said the account would be reinstated January 9th, whic...
I had my phone set to auto pay. I guess it didn't go through. I went online made a new three month plan paid it online. Then I called and made another payment hoping that would get it to reactivate. Still nothing.
Same issue as a bunch of other people. 90day plan activated in Nov. Account suspended today and claims that there was a balance due end of Dec.Can't use self-serve questions service because of the 'Your email does not match' issue. Brilliant.No phone...
My wife account got suspended for no reason. I tried to make a payment but the service not resumed. what's going? I need someone to look into this to 1) activate the account 2) credit the money just paid back to my wife's account.
Went through activation process, at the end it said payment failed. Haven't received an email or anything - but if I try to activate again it says the SIM is invalid?
Hi community, I know lots of people are really wanting a mobile app from Public Mobile, and I'm among the group hoping for one to drop one day soon. Yes, you can browse the self-serve site in Chrome or Sarafi (or your mobile browser of choice), but ...
Hi Community I would like to know, Is canada and u.s long distance add on work during us roaming. Because I usually cross the Boarder for couple of hours. I am from niagarafalls. I know about us roaming add on, but it is for ten days unlimited. Pleas...
My account has been locked for months, I can't log in. Password reset doesnt work, I get the following error" "ForgotPassword/OldPasswordNotValidContactAdmin" Please reset my password and account. Thanks
Hi, I joined PM on Nov 19th on the 90 day promo plan and this morning my phone stopped working and I saw that my account has been suspended and it appears my plan has expired despite being less than 90 days. To get my phone to work I tried adding a p...
A friend highly recommended that I switch from Rogers to Public Mobile. Well I am trying and guess what. My user name and password won't let me finish. My phone # is already assigened to this newly created account. You go for online help and it shows...
@Shazia_K @Mary_M Good Afternoon: My service is down, saying account is suspended (can do payment) and to add paymentm but I am paid through till February 11th which it shows as well I will PM, but is there
Hi there, I set up accounts for my parents and my moms account which we activated a few weeks before porting over her old phone number on Dec 27th. Everything works well (mom on a smartphone woo!), but my mom is not able to recieve any calls. She c...
Hi Everyone, I have now lost service for the 3rd time where my phone will not attach to the PM network. Every time I am out of service for a couple of days until a moderator does something in their system to "fix" the issue. My business is loosing mo...
I was trying to active a new account with new sim card I got this message when trying to activate my account: ‐ Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target...
Can a Mod help, my account was temp. suspened but i paid .No service yetCan someone tell me how long before everything is back to normal??
Hi! I need help and your good advices to troubleshoot my phone. I bought my phone in february 2015 with Vidéotron. My phone model is SGH-M919V. I had 4G/LTE and it worked flawlessly. Since I am with Public Mobile, I am not able to get 4G/LTE. All I g...
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