[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
USA Addon Text messages
when I log in to add on USA text messages to my plan my only option is phone and text for $15 - the website advertises $8 text add on????
Can't receive calls from landline!
Hello! This is an ongoing problem for a few months already, anyone could help please? I'd really appreciate that! so basically I cannot receive calls from some landlines (not all of them!), and below is the situation: 1. I did not port any number, I ...
Need help with port
Hello I need help with a port. What info do the moderator need? Been waiting like 4 hours
CREDIT CARD ISSUES
I don't understand why public mobile doesn't want me to sign up for Auto-Pay or allow me to use my credit card to pay. If this bill remains unpaid, I don't want this to affect my credit!!! HELP!
impossible d'envoyer des images par texto mais ok pour en recevoir
bonjour à tous, comme indiqué dans le sujet, je peux recevoir des images par texto lorsque j'active les données, mais mon cellulaire Xiaomi ne semble pas pouvoir les envoyer, peu importe quel numéro j'essaie. Le message d'erreur indique qu'il y a tro...
Resolved! Can a add-on become added as an autopay option?
Hi, I am on the $15 plan but would like to do an add on for $5 that will enable to me have an extra 500 minutes of Canada wide calling. I would like it to be added every month and I would like it to be covered by autopay. Does anyone know how to set ...
Hello
mayi please get some help from a MOD i was talking to one and then they stopped talking to me
compatability
how upto date is the checking your phone to see if it will work on Pm
Resolved! Trying to port number from Koodo but SIMon chatbot ticket form is broklen
Hi Public Mobile Community, I just bought a Public SIM card and have activated it with a new phone number. I would like to port my Koodo phone number over to Public but when I when to the SIMon chatbot it gave me a link to a Submit Ticket Form that w...
Resolved! How is the service outside of Ontario?
I was wondering for people who travel how the service is around Canada.
Resolved! US roaming
Hello all,I am located in Vancouver, B.C. and travel to Seattle occasionally. I usually purchase a US SIM card for unlimited talk, text and data in the states, therefore I do not need the US roaming add on. However, I was just wondering if I would be...
Resolved! Can't access the internet on Umidigi F1
Set it up, swopped my SIM over, everything alse works, I can text, send mms everything else works. Just can't access the internet. Appreciate the help. Thanks.
Resolved! Can I receive calls from overseas?
Hi, I am expecting a call from overseas (Outside of Canada & U.S) in the coming weeks and would like to know whether my current plan allows them to call me on this number. There was no option for international calls so I was wondering whether I woul...
Resolved! Calls from the USA
If someone calls me from the United States do I get charged? Or, does it use up my US minutes I have purchased in my $8 add on of $400 available minutes to US? Thank you
Resolved! Collect call
Can collect calls from within Canada be received?
Resolved! No progress with ongoing problems
I posted this query (below) yesterday. No response; no progress. Help please. I am having a devil of a time with your system. Can you access my approx one hour of questions? As you can see, I was runnning into repeated dead ends and nonresponsive con...
Multiple Issues - I need help
1. Signed up for $30 plan because was supposed to get one month for free (Dec promo) - never got the promo. 2. Data has not worked ever - I have tried changing my APN settings like some posts have recommended. Nothing has working. 3. Picture messagin...
Resolved! promotion
hi!one of the reasons i signed up for the public plan was because there was a promotion for 5 off your first 8 months I believe. It was running earlier this year, but now I see so sign that it has applied to my account, and I am paying the full amoun...
Resolved! Hi
Is there any customer service that i can talk by phone or a live agent that i can chat with ?
Resolved! Can't set-up autopay
Hi all, I am trying to set up autopay. However it is showing the following:However, I contacted my bank and they said that they have already approved Public Mobile's transaction. However, it seems that Public Mobile somehow was not able to verify the...
Resolved! Samsung Note 5 - MMS is not working
Hello,Is there anything wrong with the Access Point settings? MMS is not working, both sending and receiving. I had my data turned on when trying to use MMS, and I tried using both Public Mobile and Public Mobile 2 in the Access Point name. Thank you...
CANNOT RECEIVE incoming calls from US
Hi, This has been happenning for almost 2 months now. Every second person that tries to call me from US says the message plays "Number you are trying to reach is not in service" I tried resetting my network setting, but every day out of 10 calls I re...
Want to cancel my my phone
I'd like to have no more phone service please cancel
Credit Card cannot be verified.
My last payment was made with a Mastercard gift card. I am now trying to re-add my actual credit card for autopayment. I also urgently need to add roaming service to my account. Unfortunately, I am unable to do either, as I am encountering a message ...
Issue logging in
For the past couple of days we have been trying to reset the password for our self-serve account. The question that comes up is "test question", we are not sure what the answer is. I created a ticket, and a moderator did reach out but I was not notif...
HotSpot Not working
I joined Public Mobile on the weekend and despite quite a bit of research, I have not found a way to get hotspots to work (even though the second device says it is connected). I found an older thread where individuals were talking about changing the ...
Phone calls wont work
Why cant I call out or receive calls? When I call out it says its unavailable its long distance to call 611. When people call me it goes right to voicemail
PM Selfserve suggestions for improvement
I recently signed up for Public Mobile service twice, moving from a Koodo account and a Telus account. I have a couple of suggestions to pass along. Streamlining the sign up process:Porting my Koodo number required a convoluted process of logging in...
Buying a plan over the self serve phone line
As title states, ive tried calling the phone line and I go to try and buy an addon but it wont let me just pay for the addon it wants me to pay for my monthly plan. How do I go about buying just the plan (my service is still active till march)
