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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My phone is not active.

I'm trying to add minutes to my phone but it's saying that my phone is on active what do I do to reactivate my phone so I can talk

iPhone X data connection issues

I am unable to connect to mobile data on iPhone X. I get the error “could not activate cellular data network”.

Resolved! Voicemail

I have a voicemail (the symbol is showing on my screen) but I can't access it. It says my voicemail number (hold down 1 usually) says it isn't assigned. It used to be. Has anyone come across this problem?

Activation

Hi,I was trying to activate a SIM for my daughter but something went wrong ar he end when I provided payment details. Now when I am trying again I am uable to port her number and her account on the previus provider was closed so she has no service. C...

Account suspended

Hi,It’s has been 4 days, I wrote to moderator about my account has been suspended due to insufficient funds. I was set up for automatic pay so They didn’t answer at all.No resolve... no call .. no text..

Account suspended

So my account has been suspended due to insufficient funds, however, i'm set up for automatic pay on my credit card. I got a new credit card (with the same card number, just a new expiry date) because my card expired. Anyway, changed that and tried t...

Resolved! PRE PAID VOUCHER

I bought a voucher from Walmart, the transaction was successful. When I entered the PIN I got a message saying the voucher was invalid. Who is responsible for fixing the problem? Walmart or Public Mobile?

talk in US

I buy add-on talk in US but it still does not work.Please tell me how Iong I need to wait until it work?

NO Cell Service and mod response errors & delays

Hi there, I have been without any Cell service since last Thursday - 5 days now and have tried removing the sim, shutting the phone down, and also recording it as lost/stolen, rebooting etc and nothing is working. I sent a message for help to a mod ...

Samsung sgh-a667t not receiving MMS

Hey everyone. Im currently downgraded to a samsung sgh-a667t slide phone. Everything is working fine for the most part aside from picture texts. Does anyone know the issue? I’m pretty certain it’s an APN but I’m not sure how to go about fixing the se...

Resolved! No Service

Been with Public Mobile for 2 yrs. suddenly I can’t connect to their network. Data bar just says ‘No Service’ or ‘Searching’. Tried turning Airplane mode on and off. Tried taking SIM card out and back in. Tried contacting mods more than 24hrs ago, no...

Resolved! invalid sim when registering

Can someone please help me? I got through most of the activation / set up and then the site said there was an error and directed me back to page one.. and now my sim is invalid. I got as far as selecting the phone number but didn't actually pay b...

Resolved! No data service

I got a different phone, lg g6. It used to be Verizon but I supposed to be unlocked. I set it up and it worked for 3 days. Starting Yesterday, my data always says I am offline sometimes my texts work but no matter what i try, i have no data anywhere ...

Paid for plan no service

My plan is 30-day plan $10. I paid the plan fee and activated it. After 3 days of use, I was suspended again, showing the arrears. This is my delivery record, why is the arrears displayed. Date Tra...

My phone showing unregistered sim

Please help me to re activate my phone need that phone number phone number removed by computergeek541

Resolved! Re: Phone Number Changed On Its Own

Help! My number changed after a quick trip down to the US. Now my other number isn't working. Help this is a business number

Resolved! Directing to moderator

I've noticed when people ask questions of the community, they are often directed to click a link to talk to a MOD. How do I make this link for someone? Thanks

Resolved! Rewards for helping community

Does anyone know how much money it takes off your phone bill to ask a question or answer a question for the community?

Resolved! my autopay reward was not credited to my monthly payment

my autopay reward was not credited to my monthly payment. how do i fix this and get my reward?

Resolved! Lost Sim card while traveling, no self serve

Hello friends , unfortunately I lost my public mobile sim card while I was traveling and I am unable to register cause I can't get a text msg because I don't have the Sim card with me.

network access checking

I have been trying to check my phone for several days but it says the network checking is not available. I ordered a sim card anyway and activated it but cannot get on the network. If this continues I will have to cancel the service.

Resolved! I added the amount due to my balance, but I am still in Plan Expired.

I forgot the due date. So my balance was not enough.I added the amount due to my balance, but I am still in plan expired.What shall I do?

Resolved! Renewed monthly plan but service still not working

Self serve says account is active but I still am unable to use my device/service have tried the lost/stolen trick with no luck

Plan not Working

Good Day I have been a client for a while now, but however I am new to the forum, I recently made a trip to the USA over the Memorial Day Weekend, I got the roaming add-on also somehow ended up getting the USA/Canada Long distance, however was not a...

Resolved! Change the plan

Hi, folks,I tried to change my plan from $25 to $40. I just transfered to public, and it is the second day I am enrolled in the plan. When I choose the $40 plan, it ask me to pay $40 rather than the gap.I am not sure about this, is there any one can ...

Resolved! Unable to Receive Calls After Transferring Phone Number

Hi, I recently transferred my phone number from FIDO, and I'm able to make outgoing calls but I'm unable to recieve incoming calls. I looked around the forum and believe this may be a porting issue which would require moderator help? Any advice would...

Resolved! SIM card

My SIM card is locked

Autopay not working! Account suspended

HiI had register my autopay. It’s go thru several months. What happens this time?It has a problem.The credit card is still registering in my account.why my account suspended ?Either I can’t make a payment..I sent private email to moderator but no a...

Adding Voucher and Making Payment

Hi, I have just purchased $35 worth of voucher from the real canadian store. I was given a receipt with Voucher number and pin number . I have tried using both to re-activate my plan but it keeps saying voucher cannot be added. What do I do?

My Public Mobile Experience (1 Year of Service)

Hello Everyone! I just thought I’d provide some insight into my experience with Public Mobile now that I’m coming up to one year of subscribing to the service. I hesitated during my switch over to Public Mobile and I think I can probably help others ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

My phone is not active.

iPhone X data connection issues

Resolved! Voicemail

Activation

Account suspended

Account suspended

Resolved! PRE PAID VOUCHER

talk in US

NO Cell Service and mod response errors & delays

Samsung sgh-a667t not receiving MMS

Resolved! No Service

Resolved! invalid sim when registering

Resolved! No data service

Paid for plan no service

My phone showing unregistered sim

Resolved! Re: Phone Number Changed On Its Own

Resolved! Directing to moderator

Resolved! Rewards for helping community

Resolved! my autopay reward was not credited to my monthly payment

Resolved! Lost Sim card while traveling, no self serve

network access checking

Resolved! I added the amount due to my balance, but I am still in Plan Expired.

Resolved! Renewed monthly plan but service still not working

Plan not Working

Resolved! Change the plan

Resolved! Unable to Receive Calls After Transferring Phone Number

Resolved! SIM card

Autopay not working! Account suspended

Adding Voucher and Making Payment

My Public Mobile Experience (1 Year of Service)

Re: Phone use in Mexico

Question About Current Subscription vs. Available ...

Subscription issue and promotion code didnt applie...

Account no accessible phone number not working

Transfered number -inbound sms or calling not work...