Why my nombre is suspended

[draganat04]

I pay my bill but my nombre is suspended I can use it and nobody is helping me

[sulagok]

Hi @draganat04

I am assuming you have contacted the moderator team, if you have not, contact them with your PM number and 4 digit pin using the link. It might take between 24 to 48 hrs, but the issue will be resolved.

[popping]

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@draganat04 wrote:

I pay my bill but my nombre is suspended I can use it and nobody is helping me

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Please post a screen shot of the payment history.  We may be able to find out why.

What is the amount of the available fund on your overview page?

How much is your plan cost?

Are you on autopay?

[Anonymous]

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@draganat04 wrote:

I pay my bill but my nombre is suspended I can use it and nobody is helping me

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Assuming you have enough Available Funds to renew there are two things to try:

1. Call it lost/stolen. Log out. Come back in a while and call it found.

2. Manually pay in a dollar or two and it might wake up and renew.