Reactivation Issue

[mpw2594]

Hi, so my plan expired yesterday, February 27, 2020, and I immediately added the amount needed. 

However, I have attempted to reactivate my plan several times, no payment is needed on my behalf, and yet the plan is not activating. 

Every-time I go to make sure it's done on my part the amount due says $0.00 and my estimated payment is $0.00.

It also says on my account that my next pay cycle is February 27, 2020 and has yet to update.

Any suggestions or ideas would be greatly appreciated!

[Anonymous]

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@mpw2594 wrote:

I did both suggestions you offered, and still no luck!

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@Anonymous wrote:

Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

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If you're seeing the reactivate button then you don't have an active plan.

By now I guess you should be contacting the moderators.

Maybe post a screen snip of your overview page. Blank out personal info of course.

[mpw2594]

I did both suggestions you offered, and still no luck!

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@Anonymous wrote:

Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

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[Anonymous]

Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

[mpw2594]

I have clicked the reactivation button several times, and nothing seems to happen!

When I try to even call my voicemail it says that I don't have an active plan...which I do!

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@Anonymous wrote:

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@mpw2594 wrote:

Hi, so my plan expired yesterday, February 27, 2020, and I immediately added the amount needed. 

However, I have attempted to reactivate my plan several times, no payment is needed on my behalf, and yet the plan is not activating. 

Every-time I go to make sure it's done on my part the amount due says $0.00 and my estimated payment is $0.00.

It also says on my account that my next pay cycle is February 27, 2020 and has yet to update.

Any suggestions or ideas would be greatly appreciated!

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If your services are still working then disregard all this mess.

If you have the reactivate button in the upper right of your self serve then click that.

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[Anonymous]

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@mpw2594 wrote:

Hi, so my plan expired yesterday, February 27, 2020, and I immediately added the amount needed. 

However, I have attempted to reactivate my plan several times, no payment is needed on my behalf, and yet the plan is not activating. 

Every-time I go to make sure it's done on my part the amount due says $0.00 and my estimated payment is $0.00.

It also says on my account that my next pay cycle is February 27, 2020 and has yet to update.

Any suggestions or ideas would be greatly appreciated!

---

If your services are still working then disregard all this mess.

If you have the reactivate button in the upper right of your self serve then click that.