@Monty2016
You should still login to your Self-Serve and check the transaction history. See whether any charges were made, see whether AutoPay reward was applied.
If so, the issue might correct itself by the end of the day, a technical or billing glitch (which hopefully won't recur every billing cycle, lol).
But if not, your account will remain "suspended" until you manually reactivate it or the @CS_Agent is able to correct something on their end (which they won't be able to do if they're unaware of the problem, lol). You can message the mods - with your account #, phone #, name, address, etc - to speed things along, if necessary.
The account and phone number won't be lost until they remain suspended for at least 90 days, don't panic. Although it does suck to have no working phone, especially after setting up auto payments, lol.
