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Password Reset Email Not Sent

EF
Great Neighbour / Super Voisin

I have seen other threads indicating that the password reset function on the website may be broken... Could a Community Moderator assist me with manually resetting my account password asap? I have requested a password reset several times but have not received any emails after several hours.  My phone service does not seem to be working and I cannot log into my account to check if my payment information is up to date.

 

Thank you in advance @CS_Agent!

1 REPLY 1

mimmo
Retired Oracle / Oracle Retraité

How can you get help with your account, activation, or service?

In your message please include:

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

  • Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

  • Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
  • Messages are replied to during business hours and in the order they are received
  • Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
  • There is no need to send multiple messages.

Additional Useful Information:

  • Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

 

Need Help? Let's chat.