Password Reset Email Not Sent
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03-04-2018 01:11 AM - edited 01-04-2022 03:39 PM
I have seen other threads indicating that the password reset function on the website may be broken... Could a Community Moderator assist me with manually resetting my account password asap? I have requested a password reset several times but have not received any emails after several hours. My phone service does not seem to be working and I cannot log into my account to check if my payment information is up to date.
Thank you in advance @CS_Agent!
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03-04-2018 01:27 AM
How can you get help with your account, activation, or service?
- Please contact the Community Moderator Team to get gelp with you account.
- They are Public Mobile support employees who can help with your issue (More details).
- Click here to send them a private message.
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
- Messages are replied to during business hours and in the order they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
Additional Useful Information:
- Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile
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