Billing question regarding koodo switch

[rmacgregor9]

My wife and I switch to the  koodo offer.  Her PM line was just renewed within the last week and I have not really realize that before switching. 

is that fee lost or are we able to get a partial refund consideration .

[rmacgregor9]

Two accounts I never asked about conjoining them there in two different names my wife's and mine I'm guessing it would be tricky to do the port but not impossible

[koimr1]

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@rmacgregor9wrote:

I kind of figured that just thought I'd ask. I'll have to keep a closer eye on when things go in and out of my bank 😞

I didn't notice the $100 credit mentioned during the signup. I'm guessing that'll show when the first bill comes in. Both my lines got the $40/5g

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Just curious - did you set up both lines as separate Koodo accounts or just one account with an added line?

[rmacgregor9]

I kind of figured that just thought I'd ask. I'll have to keep a closer eye on when things go in and out of my bank 😞

I didn't notice the $100 credit mentioned during the signup. I'm guessing that'll show when the first bill comes in. Both my lines got the $40/5g

[will13am]

It's very easy to lose the $100 to stranded usage.  @rmacgregor9, I hope you took advantage of the Koodo referral system to get some extra funds to offset the transition costs.  Usually customer service will waive the SIM card fee if paid.  

[mimmo]

the fee is lost.  that is why there is a $100 migration bonus to offset the forfeited time that was paid for