@christinemadogo, it sounds like you did a number port from a previous provider. Does the SIM card from the previous provider still work? If so, the number porting has not completed. If you have waited at least 2-4 hours and the condition still persists then the number port may be stuck and you need moderator team assistance to resubmit it. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.
