Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi why line is block here my number XXXXXXXXXX
I joined PM in March/18. I have been a happy customer since, with no issues after my initial port in. My Daughter and Grandson have since switched to PM with no problems. I have been reluctant to have my Wife port over from Rogers due to no roaming o...
Hello I forgot my email, password, and also the 4 digit pin. Call me at 204-======= is you can help me. Or does any one know the number for public mobile customer support represent?
Hi - I think the title is fairly self exolanatory. I switched over from Rogers to Public Mobile in store at a London Drugs, only to lose my SIM card before even activating my self serve account. I've since bought a new SIM but was told the only way I...
Good service so far pretty impressed
Having a problem with my phone staying charged for a period of time it dies after 2 hours
Hi there I have recharged my phone with $40 plan voucher but I only get $11 when I checked my balance. Before recharge it showing no balance but after recharge it says $11.
Can't seem to get into my messages. I keep getting a message to contact my service provider. Anyone have any suggestions. Sent a message to the service provider two days ago but they have not responded. Doreen
I am outside of canada and I cannot receive SMS messages to set up my online account for Public mobile. How can i cancel my plan ? I dont have auto-pay set up...so perhaps I wont be charged anymore.. ??
I activated my account yesterday but for some reason, I can't receive any calls. I can text and make calls but no income calls. could someone please help.... Thanks
Hello My daughter has a pay as you go Public Mobile phone. I would like to switch her to an autopay plan but when I tired to register her phone, I am told that her phone number is invalid/her email isn't recognised. If a moderator can contact me to r...
Hi,I am trying to activate my SIM card and transfer a number from my current, active landline with Bell.On the "phone number" step of the activation process, I entered my number, checked eligibility and filled the required fields (name, adress, alter...
Discovered another wrinkle in the re-activation process of suspended accounts (aka 'on hold'). This is on top of the problem of accounts NOT automatically re-activating that are suspended. First note that my account was marked as STOLEN via self-ser...
Ok, so this isn't exactly a PM problem, well it is in a way, not sure if it's my phone or this community... It's been a while now, I can't remember when it started (it wasn't doing it before), but while I:- write in on this community (and nowhere els...
I recently opened a new Public Mobile Line and signed up for the $35 plan with 1.5GB. The data worked the first 2 days and after that stopped working. I get a message on the browser from Public Mobile, stating "You are unable to access the Web becaus...
I activated a SIM card which I bought from London Drugs a month ago. I activated it and is in use with no problems. I bought a 2nd SIM card also at London Drugs today. But as soon as I enter the 19-digit SIM card #, the box turns red and flags it as...
if my money gets taken out the day before my plan renews will my balance be affected? ie. will my balance be used before my plan gets topped up??
Hi ,I work at the store ,customer came here to my store to get public sim card ..he was in rush so we set it up and after 5 min he came back that he lost the sim card . I dont have his any information how i can give him his number back ??
How can I print some type of account summary that shows when I signed up, my name and address? I need this to use as proof of residency. Thanks!
I am paying $30 for 500mb and phone getting no data .problem is there is a $20 plan on top of it .Double billing possibly will have to get a hold of the bank and see.Results will be published in Facebook.
Well I tryed make a payment by voucher but got this message "Unfortunately, Voucher #xxxxxxxxxxxx could not be added. Please verify the Voucher and try again".So what is solution for thi isuue?
I decided to change carrier and picked Public Mobile. Several days went by and they couldn't complete porting request. I was frustrated, cxld my request to Port. PM said it was cxld. Now they won't refund the amount they charged to my credit card. T...
Public mobile seems to be the most insensitive company ever . I have send private messages daily for the last week , but nor is anyone replying , nor working on my request , nor providing the proper service. Public mobile seems to work like an extort...
I've changed all the proper APN settings to public mobile-specific my Samsung Galaxy S5 did it automatically through Telus do to affiliation I'm guessing but I'm having an issue with correlating the solution to the problem of which I have no network ...
hi admin, My name is Maheish Delisser, I lost my phone and my sim card, now I got the new Public Mobile sim card and I want my number back and active to the this new sim card, please help
I purchased the phone for someone and would like to top the mintues up but only have the cell number, not access to the phone. How can I do this?
A day ago, I mentioned in a response to someone else's thread that I had my first ever account issue that led to service suspension. Well, my issue has been resolved about an hour ago. The turnaround time was 27 hours. I don't know what to say abo...
This morning I realized my data isn't working on my phone (there's an 'x' over the data bars).I thought it was because I went over or I didn't pay my bill on time.I checked both of these and I'm under my data limit, and I'm on autopay (and it's not d...
Hi, I was trying to change my plan and to make a payment, but the website was so slow that I mistakenly paid for my plan two times. How do I get a refund please? I need my account balance to be $25. Thank you. Warmly,Ngoni
I am a disappointed customer with Public mobile as many of my calls are going straight to voicemail, I do not receive a missed call or anything. I have checked all settings and everything is turned on. I know I have experienced this in the past wi...
