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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Lock out of account

Hello,Forgot my password. I keep getting locked out of my account. Username is I want to upgrade my cell phone plan to the new promotion 2gb plus unlimited talk for 40 dollars please. phone number is . Please help moderator. @CS_Agent

HELP I need a moderator to fix my plan change

I went to change my plan from the $57/30 days plan to the customized $180/90 days plan. It all appeared to be fine... even with processing my payment it automatically calculated how much needed to be charged and so I clicked submit. After my page ref...

Resolved! Payment not applying

I made a payment on my account and it's been sitting there for almost 24 hrs and not applying to my service, so my phone is sitting inactive. What do I do?

Re: plan charged while oversees

What is the best course of action if we forgot to cancel the auto pay function and the user will be gone for another two months. We were charged yesterday and I'm looking for any solution to remedy this

Resolved! Lost Promo Code

I got a text from PM with a Koodo promo, and was planning on making the switch at the last minute to get the most out of the month that I paid for with PM. My problem is that I accidentally deleted the text so now I don’t have the promo code/instruct...

Resolved! Porting a VOIP number without an account #

@Moderator_Team I am currently have my with a local business that provides VOIP services. They don't use account numbers like Bell or Rogers do. My account number, is just my phone number. How can I port this number to PM? It is very import...

Re: Data add on not working

Hi guys,im in a bus with wifi for the next hour and would love to figure out why my data roaming isn’t working. Could you help? Does it work for anyone? It seems all the message boards are full of these issues. I’ve checked APN settings and and packa...

Resolved! incomplete porting from Virgin

@CS_Agent can anyone help with an incomplete number/account porting from Virgin?I can send/receive texts, and phone out but any incoming calls are going to my old phone/sim card.

incomplete porting from Virgin

@CS_Agent can anyone help with an incomplete number/account porting from Virgin?I can send/receive texts, and phone out but any incoming calls are going to my old phone/sim card.

Is Canada wide calling really Canada wide?

There is a confusing disclaimer on the Canada wide calling plan that reads: "Includes outgoing calls you make anywhere in Canada to a number with an area code in the same province, and incoming calls you receive while you are in your home province....

I have PM Sim at Calgary

Please refrain from posting such messages as it goes against our community guidelines which you can find here: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Welcome-To-Our-Community/ta-p/641 (advertising and promotion links - that don’...

Resolved! Texting Not Functioning

The text function on my phone stopped working two days ago. Can't receive or send text messages. A message pops up saying the text will be sent wehn service becomes available again. What's going on? Data and voice seem okay.

Resolved! Sim cards

I have two SIM cards last used 6 months ago how do I reactivate them

iMessaging not working when mobile data or wifi unavailable

I have the iphone 5s. I previously turned off iMessage because after running out of mobile data (and wifi unavailable), I did this because I got a 'delivery failed' note when sending messages, every time. Due to my examination of another problem 'no...

Free SIM but don't know anyone on Public Mobile

Until May 10 Public Mobile is offering a rebate covering the SIM cost, https://productioncommunity.publicmobile.ca/t5/Announcements/Sharing-is-Caring-Refer-a-Friend-and-they-get-a-10-credit/m-p/234612.If you are short of friends on Public Mobile, try...

Double plan payment same day

I change my plan twise in the same day (08-April) becouse I chouse the wrong plan the first time around, so I was charge twise for both changes. I wound'l like to know if I can be refound for the first charge?Thank youARG

Resolved! International ROAMING Add-ons

Does anyone know PM have international add-ons? I'm going to travel to Asia soon. I just see US Roaming on my account. Thank you everyone.

Resolved! What is the CWTA?

The CWTA website says: "[Canadian Wireless Telecommunications Association] is the authority on wireless issues, developments and trends in Canada. It represents companies that provide services and products across the wireless sector. Representing the...

Resolved! Do incoming calls USE UP 50 min talk - $10 talk 50 min and text Plan?

1. It means if somebody calls – does this call eat up 50 Public Mobile minutes?How works this $10 Plan - do incoming calls count against these 50 min talk or not?I cannot find the answer… 2. When 50 min ends – will be some notification?Or some charge...

Porting a Phone # under a relative's name?

Hello, Thank you to all who replied regarding my assumptions. Previous Post:$10 50-min talk only plan for 30 days$30 1GB data add-on (rollover to next cycle) I now have another issue. Since my phone number is under someone else's name, can I port th...

Resolved! Changing Plans

When I change my plan. Does the new plan get billed right away even after my current plan was just billed?I am wondering if I should just upgrade at the renewal or if I can do this now and have the new plan and not be billed twice

Resolved! Data Add-On Usage SMS Notification?

If I purchase a Data Add-On, is there any SMS notification when that is about to be (or is) used up? Or does it just stop working? I know, from this thread, that long-distance add-ons do yield notifications, and I've gotten the 75/95% usage notifica...

Purchased wrong add-on

Hi all, I purchased the 200mb add-on instead of the 200mb roaming add-on by accident. Is it possible to have the first purchase cancelled? I'm always well under my data usage and this won't be used. If a moderator could please PM me to help, that w...

PUK Password Inquiry

Hello, I have activated USIM card but it is asking me for PUK password.Seems like my old provider, Fido has locked my account and asking for the PUK password.How can I obtain this password? Thank you.

error in talk time usage

I opened the account yesterday and have not made any calls on the phone yet my account shows two calls to Nova Scotia. How do I get this corrected and how did this happen. Does someone else have my number?

Resolved! Wanted new plan, charged me for old plan

My account has expired and I wanted a new plan. When I was changing plans, I selected a new plan and hit "top up". I thought since it automatically showed it was charging me the price of a new plan, that meant once I've topped up it automatically cha...

Resolved! SIM card

Hi, I am just about to sign up with public mobile. Do I activate my SIM card first or do I install the SIM card into the phone first? I tried install the SIM card to the phone, but my phone is saying that it didn’t detec any SIM card. Any help with b...

Significant court win

I hope this will make Public Mobile think twice about raising the price for customers on the Fall 2016 promotion plan: http://www.cbc.ca/news/business/bell-customer-wins-court-battle-over-contract-1.4635118Public Mobile has been engaged in furious o...

Resolved! It's 2018, and phone compatibility can still be a question!

Hi all, There's a question somewhere coming in all of this, but I wanted to start a discussion on the topic of phone compatibility, seeing as I actually just bought one of the very nice Motorola Moto G5 unlocked phones at Costco a few days back for u...

unlock my account

Can any Mod help me unlock my account? I can't use the forgot your password option. It says that my account is locked. Please