Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 43001 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 53411 Views
  • 182 replies
  • 30 Bravos

sim not working

hi! my phone has not been workig for the past 10 days, and my account is active. can someone help me with this issue?

bellafuhrer by Good Citizen / Bon Citoyen
  • 1901 Views
  • 14 replies
  • 0 Bravos

Auto payment for Add ons

I added adds on  200 min US and Canada Long Distance in August.I can not find whether this adds on will be included for the next month's payment. Thanks for your help in advance.

infomat by Great Neighbour / Super Voisin
  • 916 Views
  • 5 replies
  • 0 Bravos

Resolved! My US calling feature not working

Iam on auto pay, my plan includes unlimited Canada wide and US calling. Since yesterday my US calling feature is not working. My next auto pay is 14 September. Please help

Fta by Great Neighbour / Super Voisin
  • 2299 Views
  • 10 replies
  • 0 Bravos

VOLTE

Does Public Mobile has VOLTE?

Mavi by Good Citizen / Bon Citoyen
  • 3825 Views
  • 14 replies
  • 0 Bravos

Having Trouble Activating

I've tried activating a total of 3 times in the past 3 days - attempting to port another number into Public Mobile. The first time it said it went through, but it's been 3 days now and I still have my old account active. The past two times, I've been...

Nsxcoolkid by Good Citizen / Bon Citoyen
  • 2542 Views
  • 19 replies
  • 0 Bravos

Resolved! Payment Vouchers

Is it possible to pay online using a payment voucher?  The speaker on my phone is broken and I can't hear the prompts, i.e. 'press one for....' etc.  Thank you in advance!!   

joannjules by Good Citizen / Bon Citoyen
  • 1756 Views
  • 6 replies
  • 0 Bravos

Cannot add payment

How is it possible I cannot load phone by calling 611 Cannot use self serve site down. What is this????

River by Good Citizen / Bon Citoyen
  • 1453 Views
  • 7 replies
  • 0 Bravos

Is it normal a Mod take more than 3 hours to answer a problem?

I tried ativated my SIM CARD with the 43$ Voucher, and something went wrong. Now my Status is Plan Expiredhttps://dltutuapp.com/ but my account balance is $43. I tought that solve this problem will be easy. I'm almost regretting my choice. I mean, I ...

Buying and using vouchers.

How and where do you buy vouchers to pay if prefer not to oay with credit card? Can this be done online? 

Marie-Sue by Good Citizen / Bon Citoyen
  • 1541 Views
  • 5 replies
  • 0 Bravos

Resolved! Planning to travel to St. Paul - USA

Hello,I am planning to go visit relative in the land of USA (St. Paul, Minesota) - I would like to be able to use my phone receiving phone call from Canada (especially the province of Ontario) and call back to Ontario - also i would like to be able t...

chanthea1982 by Good Citizen / Bon Citoyen
  • 1871 Views
  • 7 replies
  • 0 Bravos

Resolved! Can not make or receive call even I have a regular plan @Moderator_Team

I have a new activation, did not check at Wallmart but when got home, when I try to call it said calling is not included in my plan, which is weird, I verified my plan online and confirm I have call and data plan. Help pls

jhntr by Great Neighbour / Super Voisin
  • 1749 Views
  • 9 replies
  • 0 Bravos

Wishing for a plan bigger than 6.5 GB a month

I need way more than 6.5 GB per month, as I live in remote place, with no access to Internet most times. Anyone knows if there are plans to have plans with 10, 12, or even 15 GB data in a near future?

Marie-Sue by Good Citizen / Bon Citoyen
  • 1201 Views
  • 6 replies
  • 0 Bravos

Resolved! Switched out to koodo, payment cancellation

Just switched out to koodo, trasfrered number just now, auto-payment on PM set for 27th, how to I cancel? I went to change plan to $0 but greyed out. Does this mean the system sees that its trasfered and won't renew?

Why are my badges dissapearing when clicked?

Why are my badges dissapearing when I click on them? It showed I had 9 badges, I clicked on some to see if I could see more about them, and they dissapeared.

Marie-Sue by Good Citizen / Bon Citoyen
  • 1186 Views
  • 5 replies
  • 0 Bravos

Plan expired, what does it mean?

My plan is suppose to roll over tomorrow,but it says plan expired. I have autoplay set up, can someone tell me what is happening please?

Marie-Sue by Good Citizen / Bon Citoyen
  • 963 Views
  • 3 replies
  • 0 Bravos

Roaming in British Columbia

I'm set up in Ontario.  Can I purchase data to be used in British Columbia or talk & text?  I only see "US Data roaming"

Lor by Good Citizen / Bon Citoyen
  • 1594 Views
  • 7 replies
  • 0 Bravos

To the Moderator Team

I know there have been some issues and the mods have taken some flak with delays, etc. But!!! I just wanted to pass along that @Mary_M was unbelievably amazing in helping me out with my community rewards issue. She was courteous and made me feel like...

JL9 by Mayor / Maire
  • 510 Views
  • 1 replies
  • 2 Bravos

Resolved! Problems setting up account

 I’m trying to set up an account and when I enter my  current mobile phone number I get a message saying the account already exists or the number is invalid. I do not have an account. 

TMunro by Good Citizen / Bon Citoyen
  • 3087 Views
  • 17 replies
  • 0 Bravos

Porting number

Can any moderator check my # to see if it can be ported over?

bud21ca by Model Citizen / Citoyen Modèle
  • 1706 Views
  • 9 replies
  • 0 Bravos

Data usage and interruption of Internet don`t match

I have used only 377 MB on my 3 GB plan, yet, I cannot connect to internet. Auto messages on my phone say that I have exhausted the limits of my plan... On the PM website, in My Account, nothing shows in Add-Ons Usage. On my phone, I see Usage as 377...

Text message doesn’t work.

Hello,I am unable to send a text message. I can receive them, but not send them. I was able to send them since April, and even sent them earlier today, now all of a sudden they won’t send. Any ideas on how to get it to work again?Thank you, Donna

cats2 by Great Neighbour / Super Voisin
  • 828 Views
  • 2 replies
  • 0 Bravos

Resolved! **bleep**ty service

hav the $|10 plan addon 200 minutes, by their own call duration list iv used up btwn 100 & 150 min...they shut me down 6 days ago, no message just the auto a/hole. 1 person came by & fixed ss password problem, then left a message telling me a misrepr...

ges33 by Good Citizen / Bon Citoyen
  • 4980 Views
  • 38 replies
  • 0 Bravos

Resolved! SIM card not working properly

Bought a sim card, started activation made it to the page where I pick my number, but there was some technical issues with the site so I wasn't able to finish. Now when I try to start over it says the sim card is invalid. What to do

Reimer by Great Neighbour / Super Voisin
  • 1788 Views
  • 6 replies
  • 0 Bravos

phone number change

Hi, Recentely I added another one public mobile for my son. But I thought I made a mistake when I activate new sim card that was I pick the new number. Actually I should have old number porting.So I am tring to old number porting on current number on...

cornan99 by Good Citizen / Bon Citoyen
  • 618 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone not working

Hi my phone is not working I don’t know is it because of payment or something wrong with network kindly help me as I have auto pay  

Bali_raju by Good Citizen / Bon Citoyen
  • 2850 Views
  • 17 replies
  • 0 Bravos

Resolved! Cannot transfer number because it has been suspended

I am in the process of switching carriers. Due to a site error, I was unable to transfer the number in time. My number is now listed as suspended, and I am unable to perform the transfer. I called in and was told to create a post here, and my number ...

jrroy1984 by Great Neighbour / Super Voisin
  • 2156 Views
  • 7 replies
  • 0 Bravos
Need Help? Let's chat.