Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone, I bought USA data, talk, and text roaming yesterday ($35). I am now in the USA but none of it is working. I've checked:- Roaming on (yes)- Data roaming on (yes)- Reset network settings twice.- restarted phone - manually selected both att...
payed but non service
Pls help someone my online self account doesn't work pls help me thanks,
My plan ran out today so I went to the store got a voucher and put it in the money went in the account but the plan did not renew
Entered new sim card # where the old number should go....won't let me correct!!!! Please hurry and clear the "current sim card" field so I can continue!
Hi there! Just activated a few days ago, can make and receive calls but data cannot be used. Please advise!
I'm assisting a friend in signing up for Public Mobile. The sign-up process timed out part way through and when I tried again I got an invalid SIM error. The SIM number is correct. I don't believe his account was created because he can't sign in a...
I have ported in my number on the time of the sim card activation, When I put the sim on the phone and tried to call to another line, the number appears to be the ported number however the number that I have ported in is still active on the old provi...
I may not get an answer, but I'm looking at getting my Mom up on the $25 plan here or at Lucky. I do like that Lucky throttles data. Anyone hear rumours that PM will introduce throttled data once you go over? Take care
Hello,I got a new SIM card activated for my phone with public mobile on 3 days ago and I still cannot text or call. I am wondering if it's because my account information shows my next billing date as Dec 30, 1969, but I can't find a way to change it....
HI! Wondering if anyone knows why my plan appears on my account under add ons. Before I had a issue with my payment it would show under account status ( I have the $25 plan) and I could click for details. After I had a issue with my cc (fixed now) it...
Hello! I was trying a activate a new sim card with a plan. I have just purchased the simcard from the store. When I tried to activate the simcard myself online, It says sim card invalid. please help. thank you in advance!
I am trying to activate a new sim card keeping my old number. I am not able to cancel my old account so I can activate my new sim card and keep my same number, and also so I stop getting charged for my lost phone. I didn't make an online account wit...
I believe someone is spoofing my phone number and calling people with it. I am receiving non-stop incoming cards for past hour and it is still on-going now. I got 50+ txt msg asking who I am and why I called and another 30+ Voicemail. I never called...
It says the phone number is invalid when I try to enter it
Hello @CS_Agent,I've used up all my data. I'm wondering if you could reset my plan early. Please let me know.
I could use some help with a number transfer that appears to be transferred but when anyone calls, it says the number is not in service. Outbound calls are fine. Anyone at PM able to assist?
I logged into my account and noticed my auto pay stopped charging. My service and data are currently unavailable. I tried charging $1 to the account, changing my credit card to my alternative. Nothing seems to be working. Any suggestions? Thanks!
Is Redmi 4 MAI132 compatible with Public Mobile? Not able to make or recieve or calls although able to access internet.
I’m locked out of my SIM, can I have my puk code?
Is there any one who can unlocked my account? Thank you.
Hi Mods, Thank you for running the Public Mobile site and for your assistance. I know you have been working on making changes and updates to the site to make it more user-friendly, which is great. A couple of things I've noticed that, perhaps, you ma...
Hi, I am new to this programme, and I am just in Canada for 6 weeks and I am here just for 9 more days. I thought the cash left on my account could be used for pay as you go calls, but now i see that's not the case. And this is not what I was told by...
I am usually on a $40 plan, but 2-3 weeks ago I temporarily switched to a $60 plan. Today I switched back (as in "change the plan now" instead of "change the plan on renewal date"), paid $40 for the "new" (or rather my usual) plan and was expecting t...
I posted about this yesterday, messaged moderators. Have tried igcognito, not incognito, different browswers, different devices. After a failed activation yesterday, which included a brand new SIM card and a $48 voucher, I have no account, nothing re...
I am currently on $15 monthly plan and planning to change the plan at my next renewal date to $25 plan to support my higher data usage. My question is that couple days ago, I have received the 1GB promo to my account and will get dropped when I chang...
I had previously used a Mastercard for autopay for 2-3 months without any problem, but I can't seem to attach a new Visa credit card on my public mobile account. When I called my visa card issuer, they said that Public Mobile is trying to charge $0 f...
I received a text from public mobile today that says "Were experiencing difficulties processing your request to move to public mobile. Please go to Publicmobile.ca, click contact us and complete the SIM & Activation online form. I am able to text, an...
