Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I need help getting my data plan working. Top of my iPhone does show 3G but when I try to surf it pops up with an error saying please connect to wifi or data plan.... Going to Setting -> cellular -> cellist data network only gives me options ...
Hi, Not new to PM. I just switched to a new phone Samsung Galaxy A20. I can send/receive mms texts so long my data is turned on at all times. However I don't want to do that since my precious data is very pricey. In my previous phone there was no nee...
Posting on behalf of my friend. February this year, I convinced my friend to switch to Public Mobile. She switched to PM and was with them for few months.July 12th, she wasn't satisfied with PM, so she switched back to fido using the same number.When...
Hey, this is Mansi Arora. I am having a trouble logging in with my account online. I tried to log in but it was showing incorrect password and then i tried to reset the password and i ended up with a line that your account is locked out. So, can you ...
I have the 200 minute US talk add on.The minutes haven’t been resetting every 30 days and now I only have 4 minutes left.
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Hi,I'm a new customer, trying to activate my account at activate.publicmobile.ca. However when I try to activate, I am continuously met with an "Invalid SIM" error. I have triple checked and typed in the SIM both on the SIM card back and the little c...
To whom it may concern, yesterday i purchased a 25$ add-on which included us roaming data. Im in Canada and i thought that this would work in Canada. I want to change my add-on option because i don't travel to the U.S.
So I was in Arctic Bay Nunavut yesterday. According to the coverage map on the PM site I should have had no service, but I actually had 3 bars. I sent my wife a text and checked my email.
my sim is locked from my phone. It says I have to contact you to get the PUK code
Hello community.Do you have messages about problem with received activation code with only 5 numbers and not 6?There are some on the french forum...Any idea??Thanks.
Hello, I accidentally close the webpage on step 2 of activating my new sim card. I tried restarting the activation but it does not recognize the sim card now. Any guidance would be appreciated on how to continue with the activation. Thank You
I've been using Public Mobile for years, but suddenly my card won't authorize. I tried not inputting the unit number, and I tried putting my address is as my bank sees it, even all caps. Any ideas?
Hello all,I recently came across a scam that is becoming more prevalent, known as the "Port Out" scam. You can look it up on your own if you want to know more about it.To make it simple, thieves are porting mobiles numbers without consent of the offi...
Now Rogers is offering unlimited data on post-paid plan. Its pre-paid Chatr has already been offering unlimited data for a long time - x GB @ 3G speed, followed by unlimited 2G-speed data (which is perfectly fine for checking e-mail & simple web brow...
My bank card number changed and I Forgot to update my account now I’m suspended. I then updated my card number online to make the payment and still nothing. Wth. ??? I need my phone working
Just wondering if I upgrade to a more expensive plan, does my upgrade become effective immediately and do I get access to the extra data immediately upon upgrade? Or would it take effect at the end of the month when I am normally billed. I may need...
Hi I signed up at the beginning of the month. Finally just figured out you have to create a community account that is seperate from public mobile account in order to get any help. My phone passed all the tests, I have confirmation that my new plan an...
Arg...I've previously set up two phones on Public, and it went well, no issues. However, the latest phone (my daughters) turned out to be a lousy phone, so we want to switch her to an iPhone 5s I have. I've plugged in the SIM (taken from previous pho...
Changing provinces. How long does it take for number change to take effect, and do i have to wait for a new SIM card first?
Paid for new plan but still number hasn't been changed over to new phone after 3 days
Hey all,Having some issues with my phone that I set up last week. I switched my provider from Bell Canada to Public Mobile. I have access to calling others, receiving and sending text messages but people can't call my phone. Is there anything I can d...
how can I change the plan I have 15 on my account This place is a joke they do not want to talk to their customer
Hello, I would like to know if the Palm Phone PVG100 is compatible with Public Mobile? It does not seem to be listed under the compatibility checker tool
I'm trying to renew my monthly cycle so I can reset my data. I have the money in my account but can't find anywhere to reset it!
Cellular data is not working with my iphone 6. Phone and message is working fine. I searched the message board and tried changing apn settings, taking out sim card, resetting phone, etc. I think I may need a moderator to help with the issue.
I need help transfering my existing number from kodoo to public mobile
Since joining with PM, sometimes email content doesn't load from my phone (most often when I'm out of the house), calls drop and internet functionality is unavailable or spotty. For example I ask siri to call one of my contacts and then it doesn't wo...
Need a moderator to please contact me.Thanks!
