[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Automatic top-up
Is there an automatic top-up option in the event you run out of minutes or data before the end of billing cycle?
Resolved! **THIS is why I left PM to begin with... NOW, I'm back... yay me...
PRETTY DISSAPOINTED, LOOKING FOR AN ADMIN.MOD Wellll, I decided to give you guys another shot. After being with PM for ages, I grew tired of the glitches here and there.... Now, I signed up again. Also, WITH a referral code and all. I even got that ...
credit card roaming charges
I got charges in my credit card account because of PMs confusing roaming menu. Will I get refunded? I had 3 months automatic, it was 135 and now because of the US roaming it's only 115. Aside from that they charge me 141.75 (Oct) directly on credit c...
Resolved! Paying by Phone/611
Hello, Today I went to top up my account for my upcoming bill and when asked for a payment voucher or credit card, I went with credit card and to my dismay and some irritation the automated voice said that I could only pay by credit card if I registe...
Porting
I set up a new PM account, PM texted me and told me to check that I provided the right account number from my old provider. I cannot find a place to check that information on the site. My phone is getting data, making calls and some texts but cannot ...
Referral friend
I want to know how to set up my friend referral which was done some time ago. . The lady in the store helped here but she doesn't the codes and I signed Saturday but I know my code but I don't know what to do it so my friend referral will set up. We ...
Dtek 50
Has anyone been successful using blackberry dtek 50 with PM looking to change may parents over just want to make sure there hardware will not have any issue (radio frequency look like they area compatible)
Locked out
I am locked out of self serve and cannot have my password resent therefore cannot access the self serve information from my account. It says I need to contact public mobile but I can't seem to contact anyone.
Changes at Public Mobile Since I have been a customer.
Like many here, I have been a customer for almost 3 years since I started with the famous 2016 Fall Promo. I thought I would try to list some of the changes (both positive and negative) since being a customer. - US roaming options - implemenation of ...
Umidigi A5 Pro
Is the Umidigi A5 Pro compatible with PM in Ontario? I know they have a check to see if phones are usable but at the end of the check I think it should say either "yes" or "no" to compatibility and not just the data specs.
Resolved! Sim card Puk
I've inserted my new SIM card and now the phone is asking for a PUK to unlock it how do I find that?
Add on 1GB for US & Canada
I took a Data & Add on for 1GB (8.5 GB at 3G speed) for my short trip to US. Unfortunately,my phone never worked in the US during my 6 days visit. Kindly arrange the refund to my account as it never worked and due to this service failure, I had to bu...
-=-= moderator team -=- port of Koodo number
I am trying to port my Koodo pay as you go to public using the self serve portal with no luck. It keeps telling me that the number is trying to port is unavaliable koodo number - 226-582-======public numbner - 226-582-======= thanks in advance [...
forgot password error
Hi I am getting ForgotPassword/LoginUnsuccessfulUser_LoginDisabled error when trying to reset password.
Really bad reception/ service near Drummondville, Quebec.
Phone calls break-up and fade. Really bad reception near Drummondville Quebec. Any Solutions?
Resolved! No voicemail number is stored on the SIM card
When I receive a voicemail, and i click on it on the notification menu, i receive the following message: "No voicemail number is stored on the SIM card"I checked under the setup / call / voicemail menu, and the "Service / my carrier" is faded (not ch...
Resolved! Problem with transferring my previous phone number
Hi,I have recently activated my New SIm with public mobile. I ask public mobile to have my previous number (that I had with Virgine mobile) and they did it for me. From that day, I can call or text with that number but no one can call me. it says tha...
Resolved! Interruption to billing cycle date
Just wondering if I let my plan lapse for a couple of months (less than 3month max), assuming that I top up to restart on a different day of the month than my original billing day, does my billing cycle change to my new date that I restart, or will t...
Interruption after using up plan's mins and using add-on mins?
Hey guys!So I just transferred to the $10 plan which includes 50 mins and purchased a 500 min add-on today. I have a couple of important phone interviews scheduled and was wondering if there's an interruption after using up my plan's 50 mins and star...
Resolved! Refer-a-friend promo reward not applied
Hey guys! So I referred someone during the refer-a-friend promo, and still did not receive the $10 reward. Any idea how to go about this?
Data overages
PM states on the home page that they don't charge for data overages. Is that a fact or an error? Haven't seen much info about it. Would be nice if it is factual.
PLEASE HELP. I HAVE ENOUGH FUNDS IN MY ACCOUNT BUT STILL NO SERVICE.
I have already tried the $1.00 trouble shooting hack method but I still have no service
New activation
I currently have a Samsung Galaxy S9+ that I purchased outright on a Bell plan. What do I need to do to activate it with Public?
Public mobile compatibility with Iphone 11?
So I recently upgraded from an Iphone 7 plus to an Iphone 11 and I've run into a couple issues already. It's my first time upgrading to the shiny, newest model of iphone but I'm starting to regret it : _the LTE + cell reception signal keeps flickerin...
Is LG Q6 Compatible with Public Mobile ?
Is LG Q6 Compatible with Public Mobile ?
Resolved! Overcharged on Add on
I purchased an add on for US Roaming. My account had no funds. I bought $15.00 but was charged $36.00 I only hit enter once. How can I get this corrected? I now have $15.00 available funds.
Resolved! payment/activation bug after changing plan?
So basically I threw a voucher on my account, changed my plan to the 25 dollar plan in the image and look at my transaction historyfor whatever reason nothing is working I can't call/text anymore even though the plan is seemingly activated? Any sug...
