Renew 90 Days and Top Up Data Early

[blai88]

Hi Public Mobile,

I ran out of data. Can one of the mods apply my $120.00 to my account and change my next auto pay date? Thanks.

[CS_Agent]

@blai88, thank you for reaching out to us! Please check your inbox, I just sent you a private message.

Cheers,

Aïssata_B

[Korth]

They won't notice this post unless you flag @CS_Agent or send them a message.

[mimmo]

@blai88 to top up early you should log into self serve and do a manual top up.  then contact the mods to renew early.  you need to send them your account verification info aswell.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile