Activated my account 3 days ago. I ported in my number from bell.

[Rednuk]

I can make phone calls but can't receive calls. Texts don't work at all. My account is still active with bell. The port only went half way through. I have tried submitting a ticket but it won't let me hit the submit button.

What do I do now? Is there not someone to talk to?

[Kim1971kim]

Call your old company and make sure it’s all cancelled

[dezsdaughter]

It asked me for several things for verification and said I should only pick 3.  I had included everything and it wouldn't let me hit submit.  When I took out the excess, the submit button was available. 

[cellphoneuser1]

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@dezsdaughter wrote:

You only need to submit 3 things to verify who you are.  If you do more than 3 you can't hit submit. 

---

You have to submit account person's name, phone number and one of account number, PIN, and, IMEI number.

Yes you can submit using all but it won't help. It doesn't block you from hitting submit.

[dezsdaughter]

You only need to submit 3 things to verify who you are.  If you do more than 3 you can't hit submit. 

[dezsdaughter]

This is the same thing I am dealing with for my 88 year old mother!  

[ChuckYeah]

@Rednuk 

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team

Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

[geopublic]

---

@Rednuk wrote:

It didn't go through. How do I just msg the moderator_team

---

To submit a ticket to Public Mobile do the following: 

[Rednuk]

It didn't go through. How do I just msg the moderator_team

[computergeek541]

---

@Rednuk wrote:

I've tried submitting the ticket more than 30 times with multiple browsers. I get to the end and can't click on the submit button.

Unless it's being submitted with out any notification to me. 

---

To check if the ticket was submitted in SIMon, go into your privatte messaging box.  In the outbox, there will be an outgoing message shown going to Moderator_Team with the ticket details if it did go through.

[ChuckYeah]

Did you try the private message to @CS_Agent ?

[Rednuk]

That was the first page I had. Then it asks for all the info.

[ChuckYeah]

@Rednuk if you haven't seen this page it is not working for you. I got here on my 2nd try. First gave me a 404 error.

[ChuckYeah]

If you haven't yet, try chrome in incognito mode. Maybe there is something wrong with Simon? 

I wonder if he got his flu shot!

[Rednuk]

I've tried submitting the ticket more than 30 times with multiple browsers. I get to the end and can't click on the submit button.

Unless it's being submitted with out any notification to me. 

[ChuckYeah]

I'm not sure how @CS_Agent handles these messages. It's the old way before Simon could create tickets.

Let me know if it works and how long it takes. 

[ChuckYeah]

@Rednuk Alternatively, you may send a private message to moderator through the following link:

Contact @Moderator_Team

About @Moderator_Team

Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

[Rednuk]

I've been trying to use Simon for over 5 hours. It wouldn't let me hit the submit button 

[ChuckYeah]

@Rednuk did you send the ticket? Any response yet?

Do you want some more help in the meantime?

[CS_Agent]

Hello, @Rednuk,

You can open a ticket with this issue using SIMon, our virtual assistant, by pressing here:

https://www.publicmobile.ca/en/on/get-help

After the ticket is submitted in our system, one of the Moderators wiull contact you in order to solve this issue.

Best regards,

The Moderators Team