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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Change phone number

I want to have my land line number transferred to become my cell phone number

Resolved! Option included like voice mail

Where can I see what option other than minutes and text are included in my plan. I know a have voice mail but where do I see it and know what else is included

Resolved! COVID DATA ADD ON REIMBURSE

After reading DATA add on's would be reimbursed once used: April 06th & April 09th I purchased additional data.Have never been reimbursed.

Resolved! Problems with activation

Hello. I really hope someone can help me as I am clueless on how to proceed. I tried to activate my Public Mobile sim yesterday. In doing so, I tried to transfer a number from Koodo - from searching here I was under the impression this was possible a...

First Month

So I just completed my first month with Public Mobile and so far I am very happy with the service. I was a little nervous about the autopay because of some of the comments I saw here but I was happy to see that mine went through okay with no interrup...

Unknown charges on debit mc

I Recieved a charge on my debit mc for an unknown payment. Data has been turned off and haven't gone over anything. Also did not know that it charged my debit because when I signed up for autopay it wouldn't accept my card. I payed cash in person for...

Activating issues

1. I activated my new SIM card - i got an welcome email from PUblic!2. I selected a plan during activation, but at no point did it ask me for my card details3. I tried logging on to my self serve account but just says 'Sorry, your login attempt faile...

My debit visa card it want accept want auto pay.but i don't know

Hi.everyone just smile all team member and using public mobile.be hannes when i refer friend to buy sim.she like it.im so jappy to helf my.and i don't know that a reward somebody ask me you cant get reward PM.i do not know that.for me PM is the bess....

About my denit visa it wan't work

Nice to use public mobile signal and other promotion reward.god bless to all.actualy i am planing get sim for wife and daughter.thanks

Does this phone work

I have an Apple iPhone 4s that only supports a 3g connection. Is anyone else using an older phone like this on this plan?

can't make phone call

try to make outgoing call...but announcement keep saying " - you can not make long distance call ..." this happened fr two days ago... May.12 want to open ticket and need help/action. Thanks,JZ

Resolved! Port/Transfer from Koodo Account with Multiple Numbers

I have a friend who has ordered a Public Mobile SIM Card. Her e-mail address is currently associated with a Koodo Mobile Account # that is then associated with 2 distinct cell phone numbers (one with her name, and one with her daughters). Her daught...

Resolved! Re: New phone set up

I wanted to update my spouse's phone to a newer model. Instead of setting it up manually I decided to use our iPad to transfer information. Part way through I realized the iPad was set up with my apple ID. He needs and has his own. Is there any wa...

Resolved! Will these phones work?

Hey everyone, I'm looking to swap to Public and get a new phone at the same time, just want to check to see if the following phones will work. I've tried to look it up myself but they aren't on the will my phone work website and I'm confused regardin...

How to tell if promo is stackable

How can I tell if the promo I have is stackable? I received a one time 5GB promo in Dec. Thx.

Resolved! Sign up offer - 30 days free

Hey everyone,I signed up for Public Mobile with the 30 days free offer that was on between May 5-7. I sent in my email address and signed up for a $25 plan with that same email, but I'm getting a notice saying that I still need to activate my account...

Resolved! Add on price

I read somewhere on the community by a fellow member that the add ons are all on sale. I don’t think that is true. From what I know only the 1GB add on is for a limited time sale. Is this correct? Just wanted to make sure

How the long distance work if I add money for it

Resolved! Public Mobile SIM

For anyone who has ordered a Public Mobile SIM from Canadian cell supplies How long did it take to receive yours in the mail? I am in southeastern Ontario. Just want to ball park estimated time for arrival

Account suspended

Why is my account suspended? Payment is due today may 14. Credit card is good

Resolved! Extra referral Bonus

Has anyone received a text that said, "hurry, refer a friend quickly to Public mobile, you will get a $20.00 credit to your account and your friend will receive a $10.00 credit. Just click this link to access this." It was not sent from 611.(edit)Mod...

Hard time getting started - Solved

Im just trying to get started with PM, I bought the SIM card online and i'm trying to activate it now one activatepublicmobileca but is tells me my SIM card is invalid. I tried another browser and it kinda got through to the next set up requesting a ...

How does one get cheap SIM card in Saskatchewan?

Hi Folks, I have a couple relatives wanting to switch to PM and they want to know where to get an inexpensive SIM card to do so. Suggestions and costs appreciated, Thanks kindly.

trouble activating

Thanks all - will just need to wait an hour and try again Had an issue while trying to activate - sign up did not complete and now it's telling me my sim card is invalid. Suggestions?

Exact cancellation date when porting to Telus.

I will be porting to Telus once I get their sim card in the mail, which was supposed to be today, but the tracking now shows delivery as tomorrow, May 15. My account is due: 'Payment Due Before: May 15, 2020.' Will I lose my number if I don't pay ag...

sim card

My cell phone will not allow me to make call or text keeps showing no access to the network, is the problem with my sim card, do I need to order a new one and if so how do I go about that.

landline number porting

I wanted to transfer my landline number to public mobile. The transferring process was successful in the kiosk. It's been now two days. I just able to make outgoing call but no incoming call. How I can solve this issue.

J3 Prime

Is Samsung Galaxy J3 prime compatible? I only see J3 listed

Resolved! Mystery Outgoing Calls Noted In My Call History!

Hello! I just noticed that despite NOT using my cell in over 60 days, there seems to be outgoing calls made from my number to a phone number I DID NOT dial. Does anyone know what this could mean?

PM Refer-a-Friend Reward -Is it a big scam?

I do have several phone accounts with me and they are all for my family members. I was having a lot of Refer-a-Friend Rewards and now all my credits are reduced to $17. What is going on?I

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