Community

Resolved! Reducing monthly bill

Besides auto pay & refer a friend, what else can I do to receive some credits please?

Resolved! Referral inquiry

Just curious how many times in a year can you refer a friend to receive credit to your phone bill?

Resolved! Password reset

I could not sign in because my email or password was not valid. I was able to sign in through the my account tab. 

Resolved! Can I use long distance minutes for local calls?

I'm running low on local minutes but I have the 400 long distance gift minutes. Are those useable for local calls?

Resolved! US travel

Hi neighbours of the community I am wondering I am going to the states for a week and I want to know if I purchase the $15 roaming text and talk plan or add-on am I fully covered to be able to call Canada and not worry about extra cost. Also does any...

Resolved! Imported phone number from speakout does not work

I imported my speakout phone number with this new plan with public mobile. But now I can only make outgoing calls and get messages but cannot get incoming calls. My plan with speakout did expire 2 days ago, but they will keep your number for some tim...

Resolved! How long does it take to get help from Moderator?

How long does it take to get help from Moderator? I've been waiting 6+ hours now to get some help. Thanks.

Resolved! Registration failed

I register my SIM card  ,  the last step I press Active button,  the process won't go through,  the bottons changed to grey and stopped. When I register again,  the system says thec SIM CARD ERROR. How to finish or register again?

Resolved! US Roaming

I am seeking clarification on the US Roaming packages (10 day). Is the day they are purchased included in the 10 days? Say for example, I order on January 1. Does the package expire on January 10 or on January 11? And does it expire at the time it wa...

Resolved! have activated holiday giveaway but wondering about the validity period of 1 GB data and 400 interna

I have activated  both free holiday giveaways through self serve but wondering about the validity period of 1 GB data and 400 international call minutes.. I am unsure whether it will expire on holiday offer end date Dec 24,2019 or otherwise. would ap...

Resolved! us roaming with voice only

I have tried everthign stsed here but to avail.  It is a Samsung A20.  The only time I get anything close to working is when I manualy select T mobile.  I can then dial 611 and get inot the self service.  It tells me there I have the 200 minute us ro...

Resolved! FORGET USERNAME AND PASSWORD

Hi, i forget my username and password of self service accountname-DERON ZHANGphone #-604******* EDITED by ShawnC13 to remove Phone number

Resolved! International text messages with Christmas Giveaway

Will I be able to send international text messages with the free long distance minutes we got for Christmas?I have a Canadian Plan, no added roaming plan, turned my Flight mode on and I am in the US atm.Was wondering what would happen if I turned roa...

Resolved! Giveaway Xmas long distance minutes cover roaming from US to Canada and anywhere else?

Just got the free giveaway longdistance minutes and was wondering if it covers any roaming charges (or if there will be roaming charges) that might occur when I call from the US to Canada or anywhere else that is applicable?My number is a Canadian nu...

Resolved! how to activate my new SIM card

I am  monthy pay  client of  Publice Mobile already,  my old phone damaged.  I just buy a new phone and  one new SIM card.  how to activate my new SIM card ？ I  enter my  current  cellphone no.  but  system shows my phone NO.  not available ？  I  hav...

Resolved! With my holiday giveaway can’t makes international call to Guyana is it covered

Resolved! porting one PM number to another

So my number ABC-$40 plan -$7 reward = $33 per monthWife's number XYZ-$35 plan - $2 reward = 33 per month. I want to port my number (ABC) to a different company and port my wife's number (XYZ) on to my account. (I know this is not possible directly b...

Resolved! If I buy a U.S. roaming package does it start immediately or can I set a start date?

Resolved! switching phone number

When my husband and I were setting up our new PM accounts we wanted to keep our existing cell ph. number. We were at the shop where we bought the PM SIM and phone numbers and name were switched. That is, my ph. number is attached to my husbands name ...

Resolved! Tranfer phone number.

Hi everyone,I am using Chatr Mobile right now with my phone number from Toronto, ON. I live in Montreal now and want to switch over Public but I would like to keep my old phone number which is from Toronto. I went to few mobile companies already and ...

Resolved! Two phones on one plan

I am a Windows Mobile phone user who is reluctantly moving to Android. My Alcatel IDOL 4S is on on life support while Microsoft and third-parties withdraw support. As Redmond pushes out some very promising applications for the Android and iOS platfor...