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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Name and Address on bill for proof of residency

Hi I need some form of proof of residency for a program I am applying for. The requirements suggest a telephone bill with my name and address on it. I'm currently signed up for autopayments, and do not receive hard copy bills. I was wondering if it i...

Help! no SIM card message

Hi, I recently bought a Google Pixel 2 and decided to switch to PM. I received my SIM card yesterday and proceeded to activate it, set up my plan, and port my number from my old carrier. However, when I inserted the new SIM card in my phone, I receiv...

Charged twice for my monthly Top up

I was changing my plan and changed to a cheaper one for this month, I was trying to manually pay and it said it didn't go through the first time so I did it a second time. I looked at my banking statement and I was charged twice. How do I go about ge...

Can't Dial Extensions

Everytime I try to dial an extension (number + # + extension) I get a recording saying "hi public mobile here, talk is not available in your plan". Is there a way to fix this?

Resolved! Top-up addition

Today I signed up for the first time but by mistake I signed up with a plan that is only with data. So I topped up but its charging me full amount.What can I do?So far I only have data no phone calls or no text.Its so inconvenient for me to do.It was...

Resolved! I was locked out of account and experienced loss of data

I contacted moderator and they asked for information like account number. I was locked out but am good with technology so I found my account number easily. I suggested he could help people by directing them how to find information politely. His respo...

Applying payments frustrations!!!

My account renews today Jan 5th. I'm out of data and I'm wondering what time this is going to renew so I put a payment in manually and its just sitting there unapplied. There's no way to apply it!?!? There's no way I'm buying a data addon for the...

Poor help in Public Mobile

After I signed on for Public Mobile, my spouse decided to do the same. He made an error in trying to port his existing number to Public and asked for help in solving the problem. After giving information regarding his account with his existing suppli...

Free Long Distance (Google)

Interesting side effect from Google Home or Google Home Mini.I personally look at these things as being the fidget spinners for 2018 but we shall see if more functions are added or no. If you have a provincial calling plan (I suspect most members her...

Resolved! Used all the data on my plan, 1Gb add on $30 is expensive, any other solutions?

Snowy morning to everyone in Canada!I am 10 days into my monthly plan, 2Gb + 2Gb. Unfortunately I am without WiFi in my apartment. I have already used my plan data and one 1Gb add on @$30. I have almost three weeks to go and can't keep spending $30 e...

Please tranfer my phone number from public mobile to chater

I moved to chater plan on Dec 30th.I have to keep my N. But chater said that i need to transfer my N. from old provider. Please reactive my number and transfer to chater? As soon as possible.I have a baby who needs special care so i need that phone n...

payment vouchers in Sarnia Ontario

So my bill is becoming due soon and i looked on the website for places to pick up a payment voucher and chose to try greers variety,when i arrived there the owner looked at me completely confused and told they did not sell anything related to public ...

My 4gb data ran out in 1 month when I only surf facebook. That's ridiculous

I was a freedom mobile user before. And I had 2 gb data per month. It is the redundant amount of data for me sometimes since I only use the data to surf my facebook in my free time. My friend told me that the public mobile is a better and cheaper cho...

Re: international roaming

OK, it's been more than a year since this was last talked about. Are there any plans at all from PM in 2018 to either- develop an international roaming plan of its own as an add-on?- partner with an existing service such as OneSimCard for a discount?...

expiry of account

Hi , i was wondering if you could help me . just need to know if i opt out from the autopayment option for how long will my account/number remain active (like i could come back if i missed a payment which was due say on the 6th of january 2018 will ...

Resolved! new user

I am able to make outgoing calls with my phone, but when I try to call it, I receive the message that my call cannot be completed as dialed.

Resolved! Cuba coverage?

Is there a Roaming Add-on for data when vacationing in Cuba, specifically one that works in the Cayo Coco (Jardines del Rey) region?

Locked out!

I was recently on a 90 day plan that was on auto renew, this last week my 90 days ended and it attempted to make the payment but failed and now I can't access my self serve account because it is locked. Please help! Urgent

Visual voicemail on Android phones?

Hi everyone! I'm wondering if Public offers visual voicemail for Android phones (particularly the Google Pixel or Pixel 2). I hate having to dial and listen to all my voicemails one by one, versus being able to just see the list of voicemails and l...

Resolved! how to delete a post what its makes by mistake

Resolved! Already a Public Mobile member, looking to change my plan but i don't see option for it!

So i have a couple of days until i have to renew my current plan for the next 90 days but i want to change it because they have some new promotions now and want to upgrade to that. But i'm going through the whole menu and its like im setting up a who...

Resolved! how to change the 4 digit account pin to calling 611 ?

one of my freinds (hi is not having right now a coomunty account) lost his 4 digit account pin to call in 611 (he is wont to call to buy addon) he wont to reset the pin

Re: US Roaming Add-on Not Available?

I'm having this same problem again on one of my family's accounts. Need help. Rob Wood

call service is not working

Hi,my call service is not working.i bought 400 minutes for calling but still not working.how long i should wait until the service works?thanks

New dont work

My phone is 438******* i changed my plan data and it dont work i cant call or text

public plan

I have just paid for the 45$ plan - later I was transferred to the main screen so I can customize my plan ?? when I chose the same parameters - I activated my account and received a message that I am not able to call or get calls ???? the 45$ plan sp...

Reset Password Links: not getting any

For more than 4 days now, I was trying to reset my Password to get access to my account but not getting any link at all. (Don't tell me to look in Spam!) Resettiing a password is an automatic process, how can Public Mobile not fix it? Amazing 2018

registering problems

I registered, entered all the pertinent information, took a picture of it, so I knew "exactly" how username/password was entered. I tried to log in, and it said that "account not found" (or something similar to that affect). I have a SIM card, and...

Nokia 8 (TA-1052)

Hi, I am planning to buy the Nokia 8 phone listd below: https://www.amazon.ca/Nokia-TA-1052-64GB-Snapdragon-Resistant/dp/B075M97YNW/ref=pd_lpo_sbs_107_t_0?_encoding=UTF8&psc=1&refRID=3RDM9SP45T07KZX8XCEG Does anyone know if the Android OS would be co...

Re: 'The phone number entered is invalid or you may have created your profile already. If you've'...

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. I got this message when I tried to create an account. What I have to do?

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