Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, I just created a new account today. Received my SIM card and went to activate. I chose the build your own plan option and chose unlimited provincial calling, unlimited international text and 500 mb 3G for 30 days. The total was $30. I proce...
So, I did a search for this and the answer is unclear. I know that if I'm on Koodo prepaid, I have to open a new account with a new number then port in the original number after. I'm not on prepaid, but am on Koodo Post-paid. I understand it is ok...
Is it just me or does public mobile not have a public MOBILE site. Does this phone plan provider not have a phone optimized website. Does the webpage I browse, from my phone, to renew my data not have a SITE THAT'S CREATED FOR MOBILES?!?! Please tel...
I have been with PM since Feb, 2014. I suppose I'm considered a legacy customer. How do I change my status from legacy to reward? Thanks.
When ever i try to make a phone call I get the error meaage "Cellular Network connection not available" Anyone that calls me goes stright to voicemail. Everything was working until last week. my account in the web portal says that it is active. I wen...
Hey i lost my old phone with sim. I bought a new sim and im unable to activate it because public mobile wants me to create an account. I cant create and register the account because, they need to send me a pin to my phone.. which i don't have. Walmar...
Hello, I jsut signed up for public mobile after being with koodo for so many years but they screwd me over the last month because their self serve was not working for me and they couldn't fix it I went over my usage because of that and they wouldn't ...
Hi currently I have auto pay set up on my account and for some reason the payment was never taken off my account. Now my phone doesn't work and auto pay is currently active? Do you know why auto pay never worked, and can my phone be re-activated?
I need to purchase the 1GB US Roaming Data plan, but the option is not available. The 250MB and 500MB US Roaming plans are available, however.
Hello Everyone,My name is Princejeet and I am new to community to help people and to learn new things.Thanks
I started the registration process on another phone and noticed when I got to the point where I was selecting my plan that I had misentered my name so I went back a few times and changed that. When I went to go forward I got a message stating that a...
Hi I've just joined and set up auto pay for $30/month.How do I get the $10 discount applied for the first 6 months?
I am trying to switch from Telus to Public Mobile, but no matter what I do, I cannot get my account to switch. PM refused my credit card so I went and purchased a voucher to cover the plan I had selected. For some reason this site is also refusing th...
My number is active with PM because I'm currently using it. When my friend is trying to activate his SIM card online he enters my number as the referral but when he hits submit , it gives him an error that the referral number does not belong to a PM ...
hi, i live in montreal, quebec. i reset my voicemail (vm) password using the button in my account. then I went to set up my vm, and when I dial into my vm, to try to set up my vm, I get an error message saying I don't have an active long distance add...
SpoilerThe Change my plan feature is broken, and I see server information, which should not be public. How to report to admins?The Change my plan feature is broken, and I see server information, which should not be public. How to report to admins?
I have a new phone with a new sim and I have gone through the whole process. Then I came up to a processing error. It told me to go back to the login page.I go back fill in everything again and now it won't accept the sim card. It seems everything ha...
I was charged twice on my credit card and now I have a surplus on my account with nothing else due. How should I pursue a refund?
My data wont work Ive tried reseting phone and taking out sim card. I also tried to manually enter the vpn. ?? I pay for data that wont work!!
Hello,I've been a happy Public Mobile customer for several years with a data-only plan, since I don't phone or text anyone except through Skype or Facebook. Lately, however, my job requires me to make online accounts with two-factor authentication, a...
I keep getting add card when a Telis user calls me. My phone is topped up. I also use the contact to call this person and I get the phone company.
So with all the hassle I've been reading about retailers not wanting to sell you a SIM card without activating it. How long does it take to purchase a SIM card from PM and receive it in Vancouver, BC?
My phone has been using up a ton of data as of late. Last night close to bed time I got a 75% warning. When I woke up, it was at 95%. What could be causing this? (iPhone 7) I know the Cellular page shows total usage of certain apps, but is there anyt...
I got my wife a new phone so I went to Walmart in Ajax, ON to get her a new SIM. The employee at the wireless desk was very helpful. Sold me a SIM and I was on my way.My mom wanted to port her # to Public so I went to the Walmart Morningside Scarboro...
Dear community,As an exchange student from the Netherlands, I was looking for a new sim-card provider here in Canada, BC and Public Mobile sounded like a good deal. To start the plan, I had to buy a SIM-card which was no problem at all when paying wi...
When I try to call for my voicemail, the message says I don't have a necessary add-on. What add-on? I'm in Canada, not roaming. Help appreciated.
I've been with public mobile for over a year and its been great. However, recently several people (I think 4x now) have called me and I've had my phone on me and it doesn't even display that I had a missed call. I didn't recieve the call AT ALL! Any...
I can’t set up a new account. I type in the phone number during the setup process but never receive the text with the code. Please help!
I just added 200mb of add on Data to my talk and text plan, and immediately it used up 5.293mb of data? What gives? I saw this right away when it went back to my overview page. My phone even has its data turned off, and I only turn it on when I ne...
Hello! My grandmother is finally making her way into the 21st century and leaving her old flip phone behind and getting a smartphone so she doesn't have to rely on my brother "calling" Uber for her. I'm between the $20 Data-only plan or the $30 500MB...
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