Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been a customer for about 2 weeks. Most of the time when I try to login to self-serve...it's down. I've tried to login for about 10 times on different days and times. Portal must've down 7 times during those attempts (a rough guess). From what I...
Hello,Can someone help me to find out summary of usage by dollars for my phone with public mobilrThanks,Raghu
How I inactivate my service
I recieved a notification saying that the port was successful. However, i cannot make any calls or recieve any calls. Only texts and data work. Does this mean i just need to wait a bit long, or there is something wrong with the number being ported?
Hi, I've just signed up with Koodo and need to get my number ported from Koodo Postpaid service. Can I get a PM for assistance?
I tried activating a PM SIM and then porting my Vonage number. I cannot seem to get it completed. Has anyone done it before?
I was trying to reset my password and it seems that my account has been disabled. What are the steps for me to get my account reactivated?
So I am activating another phone on public today. I go through the whole set up of another account, bring number over and after the last step it says there has been a general error. So I try to start over only now it says the sim card is not valid. S...
I'm based in Yellowknife, NT and am trying to set up a new account. I'm transferring a number, and it wants to charge me 12% tax, but I should onlybe paying 5% for the NT. Any thoughts on this?
Hi,Could someone from the moderator team please send me a p.m?Everytime I try to register my card I get a message saying they can't validate it.This has happened before and I'm getting tired of it.My plan renews tonight. Thank you
if I wish to port in three new lines to Public Mobile from Freedom Mobile and Telus,what kind of bonuses are there to start and ongoing? What kind of rewards savings can be expected? which plan should i setup if we use about 5GB of LTE for each line ...
Hello there, I want to refer friends, how can I do that?
I switched to a new phone after breaking my old one and i was having some issues connecting to data, so I manually set up my APN and since then I'm unable to make calls and any calls received goes straight to voicemail.I can still text and use data
Im trying to port numbers from koodo. The mod trying to help me said to enter random numbers and let them know. I dont understand what they want. I have the sim card, I get to the port page, and it wont take my number. Im not sure what they want.
want to change my plan from 30 to 35 immediatelymy available fund is 35, how can i do?
When trying to make local phone calls it says it is long distance and am unable to make the call. Incoming calls are also not working. Texts still seem to work. I am new with public mobile and don’t know how to get help. thank you.
I referred a friend during the $25 reward promotion. I received a text saying that I did refer a friend, but I still have not received my $25? Can anyone enlighten me as to why. Thanks!
This is starting to get REALLY ANNOYING!!!!!!!I'm unable to top-up my mom's account since this morning; she normally pays 22$. The current balance on her account IS 22$; fine I'm trying to add another 10$ to make sure it's not a situation of missing ...
Want to port a number from a Fido account that has two active numbers on it. The account name is different from the names associated with either of the numbers. Each number has a different name associated with it. So 1 Fido account, three names, two...
I am having trouble making long distance calls out.I am sometimes getting the message, sorry, talk is not included in your public plan.I have unlimited canda wide talking.Thank you,Murielle
All of a sudden I can't get my voicemail. When I call it says I don't have a long distance plan, which I do have province wide calling. I have had this plan for over 3 years first time this has ever happened. Thanks Jim
I am brand new and was wanting to have a bit of a reminder to log in and see what is going on in the forum. I see there is an option for an RSS feed - what is that?
I just changed my provider from fido to public mobile yesterday. I unlocked my sim card and it is able to make phone calls and sending texts but unable to receive incoming calls and texts. Maybe i provided wrong info for portimg when i signed up. @C...
Wondering how many posts, bravo’s and solutions are required before $1 reward is issued? I have been posting etc enough to qualify for someone to tell me to “get a life” and so far no rewards.
If I buy a monthly plan for $50 (see attached screen capture) that has "UNLIMITED Talk Canada & US" does that allow me to use my phone while in the US or do I have to buy another add on?
Hi,I am a user for a while now and had a lot of trouble paying for the service after 1st month of use. I was not able to find Public Mobile in the payee list of my bank when paying online. My uncle had to run around tirelessly so as to pay it at the...
hello i ordered sim online on 03/13/2019 and i did not received sim card, can someone help me thank you
Hey I referred a friend (#) and I'm sure it said she'd receive her first month back and we'd both receive $25 credit but neither of us have received anything? Please can someone help? My number is Edited by computergeek541: phone numbers removed
Just signed up both me and my wife. My number ported fine and works. Her's has not been able to connect, tried 3 new PM SIM cards, same problem, tried a new p phone number, same problem. It's not the phone, my SIM works in her phone. Her SIM won't wo...
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