Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i've currently signed up for autopay but decide to change my plan right now (so i'll still need to top up my account rather than wait till the end of billing cycle and pay it automatically)in this case, if i change my plan to the one with autopay bon...
My account was suspended yesterday because my credit card expired , I updated my credit card and it’s still not activated
Hi with the rollout of the new Kiosk's any word of new cheaper plans since this industry always evolving with each carrier trying to wow clients and perspective customers?
Just recently making local calls now tells me that I don't have an active long-distance add-on despite my plan having 50 Canada-wide minutes and 200 minutes as an addon.I've tried reseating the SIM and restarting the phone, still.
Hi, so my plan is expired and I am unable to use the service. I have been on autopay the whole time with Public and the CC is years away from expiring. This is what I'm seeing. Why is this so? Frankly this is quite ridiculous that I'm having so much ...
A few days ago five Public Mobile customers, including myself, from Ontario and Alberta were all expierencing multiple dropped calls through out the day. While talking to a family member our call was dropped seven times.
Hi Any chance Public Mobile will offer more voicemails and they dont deleate as fast?
Just bought a payment voucher and every time I type in the 12 digit pin it says it is invalid and it is legible on the receipt.
Is it possible to have the time & date of each voicemail announced upon retrieving them that other service providers do?
Can I forward my phone to the local mobile phone in China? What charge will be involved other than my China cel charges? Thanks.
i would like to know why my account has been suspended, also i am unable to renew my plan online how can i do that
How do I get a new number with local area code?
i am new need to order sim card online already have a land number how do i change land number to public
Hi,Just new to public mobile so want to make sure when I do the Add On for texting while in the USA that I have it right without any surprises on my bill when I return. I leave on May 3 and return May 17 so my question is - The texting add on is on...
Hello, I purchased the US roaming talk addon prior to going to the US....as soon as I croseed the border and entered US, first I got an "E" (emergency only) stauts on the phone and I couldn't make any calls...few minutes later, my Samsung s9 phone au...
i am travelling to sweden and the last time i was there i could not usemy phone as public mobile locked it..how do i unlock it while in sweden
Will my Public Mobile Sim Card with a Telus Pre-Paid Android Cellphone that can be purchased at Wal-Mart? Thanks.
I have international text included in my plan but i cant send any messages. They are all unsent. What can be the solution?
When picking new plan, submit buttons will not light up. No problem with them to accept payment voucher though. Frustrating!!!!!!
I seem to have lost the link to send a private message to admin and I have a question to ask about my first bill. I would appreciate if someone would send it to me.
Sorry for the Android fans... it’s a question for iphoners does it exist some app or something else which let you know when you received a MMS but your data are off? Thanks.
I have been experiencing a large number of dropped calls at certain times of day. I live in Nova Scotia and take the 102 from Halifax to just past Truro, in the morning around 6am it works great and all day in the city I do not have issues. In the af...
What does it mean when self-serve has 2 different payment due dates? Is it going to renew my plan twice a month now or will it just keep funding an extra payment into the account? Is this something I can ignore or does the mod team have to get involv...
I missed my due date still shows active status added funds to my account, how do I get it to change the date to today instead of May 8
I just joined public mobile and give a reference from a friend who has public moble phone number. untl now, I did nit received a discount for been refered by someone who has publc mobile phone number. Does it take time to see this discount n my accou...
Hey guys, my friend bought a iPhone 5 and used me as a referral, she is not tech savvy so im trying to help her. she activated it fine and it works but no data, she choose the $25.00 package with 500mb plus 500mb bonus data. Her data is turned on, he...
Hey why is there no mobile data whrw it renews on the 17 th
Hi anyone else have problems texting pics? Mine spin forever and never go through.
I tried to change plans. The system won't let me, so I tried to make a payment. The system won't let me, so I tried to register my credit card. The system won't let me, so I called my bank. My bank says they have okayed the payment or registration or...
HiI am having issues paying for my monthly plan. The debit card I am using expires in 2025 and the option only goes as far as 2024. I am hoping to get this resolved asap as my plan is due in 2 days
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