Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

.

Resolved! I keep getting texts saying I don't have text messaging with my plan?

Hi, I just subscribed to a plan (canada wide text and call + 500mb 3g) and became a pm customer 15 minutes ago, but I am repeatedly getting texts saying that my plan does not include text messaging. Is this a problem with porting my number from a dif...

Resolved! Phone saying I do not have any add ons. Internet does

Didnt notice payment due date come up. Plan suspended till payment. Didnt have enough to cover the initial plan of 50.00. But had 41.00 balance. Changed plans to lower tier. Phone is now not working. Saying I have no add ons. But the payment was tak...

I need the puk code

I need the puk code... to use the phone

Purchasing a phone

Hi Anyone found any good deals for unlocked or universal phones that can be used on Public Mobile that you can buy at places like Costco or Best Buy and similar type stores?

Resolved! retail outlets

Where are the kiosks located in alberta

Resolved! rewards not applied last month

@team_moderatorsHello,I have a 25$ plan. Every month I earn 6$ rewards. They have not been applied in March, I paid 25$ + Tx, although I paid 19$ + Tx in Februar.

Resolved! Change computer and can not login to self sever

Hi I change computers and have not been able to log in since try to change password still get sorry unable to log in

Invalid SIM when trying to activate

Hello,I messaged the Moderator Team via private message, but haven't got a reply yet. Maybe I need to start a forum message before they'll look at the PM? So, I'm trying to help someone activate a new line before the plans are no longer offered. I we...

Resolved! Not receiving texts or calls from some numbers 2 weeks after porting

what can i do to try to fix this issue. calls and texts to most numbers worked within an hour after porting from virgin mobile to public mobile. Cannot receive texts or calls from a number of people. They don't get my texts but i can call them. I...

Resolved! Add-Ons

I see a lot of posts where a PM customer visiting the US have tried to but are unable to purchase another duplicate add-on either because they've used up all the data and/or are almost at the 10 day limit for This seems quite a drawback for the data...

Resolved! I topped up my account but my plan hasn’t not been reactivated

Service Interruption Alberta, west of Edmonton

One of my referrals asked if he needs a newer iPhone because he is having intermittant problems with dropped calls, intermittant texting errors etc the last number of days.It got me thinking as well that I have had the same issues much more in the la...

Resolved! i'm planning a trip to Europe. how can i roam while i'm there?

i was thinking that maybe i could just use wifi and VOIP calling and further to that - web-based SMS apps for while i am in Europe. what i would really like to do is be able to buy purchase several EUROPE-talk-text-data roaming addons so that i can ...

Good Service but phone not working

Hello,Myself and 4 of my others friends are having trouble with our phones, (All iphones and all with public Mobile)Well all have good signal but our phones are not working if we turn the phone off then back on again it works for a few hours then st...

Resolved! Unable to pay with credit card

I'm having trouble making a payment and I haven no service for 2 days. I have tried both my debit card and credit card and it's not going through. Very frustrating!

Je ne peux pas recevoir d'appels et mon internet est limité

Bonjour; Je viens de transférer mon numéro de Fido hier.Depuis, je peux émettre des appels mais pas en recevoir.Aussi, pour la data, je n'ai accès qu'à Whatsapp et à rien d'autre. L'icône 4G est bien visible sur la barre de tâches.Mes paramètres APN ...

Resolved! locked out of my acc

Can I get some help to reactivate my sim card and my plan, I tried logging into my acc but I forgot my password and i was locked out can the moderator team please contact me ASAP please

Resolved! Weird profile stuff

So when I click on my forum profile I see a count of stuff I would expect like posts, replies and bravos. But I also see counts for other things like Blog Articles posted, Ideas posted and Reviews posted. Are there actually blog articles or reviews a...

Resolved! Travelling

Hi, My plan includes unlimited Canada wide calling and unlimited international text. I am travelling to the dominican republic, will I still be able to send and receive messages from people in Canada while I am there. If not, what are some options?

Resolved! Bonus Data from Autopay on the 15$ plan.

Hi, I signed up with PM 2 days ago and selected the 15$ plan with the current promotion of a bonus 250mb of data if autopay is enabled. I currently do not have access to data. I was wondering does this start for my next cycle; or is it supposed to st...

Not connected

I use public mobile.But I cannot connect I nternet if there is not wifi but I can use text messages and can call. Why?

discontinuance of my auto pay

Please discontinue my auto pay being deducted from credit card Scotiabank. I dont want to continue with your service anymore because you dont have customer service. I can not log in to my account. I have to register again.

Resolved! Just purchased USA Data

Just purchased USA Data pack. It was my second one. The second one was not credited to my account. 1G

android 8.1 apn settings

I have an UMIDIGI A3 with android 8.1 and I can't edit the apn. How do I connect to the internet?Yes, I have a data plan.There are 2 apns listed under Access Point Names in my settings. They are TELUS SP (sp.telus.com) and TELUS services (services.te...

Resolved! If I sign up on the 25th can I get my billing date changed to the 29th?

I am planning to port my number over from Chatr to public mobile, if I sign up on the 25th can I get my billing date changed to the 29th?

Mobile data not working

I recently switched to public mobile. I took the offer which had 100 mins of call and unlimited messages with 250mb of mobile data. But, I'm not being able to connect to the internet using mobile data. any solutions?My Device - Lenovo K8 NoteModel - ...

Resolved! changing plans to special offer with autopay bonus

i've currently signed up for autopay but decide to change my plan right now (so i'll still need to top up my account rather than wait till the end of billing cycle and pay it automatically)in this case, if i change my plan to the one with autopay bon...

Resolved! Reactivate account

My account was suspended yesterday because my credit card expired , I updated my credit card and it’s still not activated

Kiosk's

Hi with the rollout of the new Kiosk's any word of new cheaper plans since this industry always evolving with each carrier trying to wow clients and perspective customers?