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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Forget pin number

Is there a way that I can recover or reset my PIN number?

Resolved! switched phone sim card cant acces data anymore

switched phone inserted new sim card cant acces data anymore, phone call working on network,wifi working new phone is umidifi F1 verified the band for 3g before buying im on the 30# plan 1gb unlimited call/text is there a setting somewhere or an info...

Forgot selfserve password and security question

Forgot my password for my account and the security question to recover it so kinda screwed atm

data mobile

Hi, I would like ask you about data in mobile. I chose plan of 35 dolars where is unlimited calling and texting and 1 GB of data but I have activated autopay so I should receive next 500 MB. Where I can see that I can count with these amount of speci...

Resolved! Sim

I just got a new phone and put my sims chip in and now it doesn't register

SIM never delivered

Ordered a Sim card about 6 months ago, still have yet to receive it... who do I contact to get it shipped.

Resolved! new credit card

Resolved! How do I port my koodo prepaid number to public mobile?

I activated my public mobile SIM card today, and would like to port my koodo prepaid number over,how do I do this? Thanks

Resolved! No Service after top-up/plan change

Hi everyone, i just wanted to share my experience since the MOD that I’m speaking with is not helping me at all. And I need more assistance from you the community. My plan was set to expire the 21st (today), so I topped up yesterday, and at the same...

Number not activate

I can’t do my payment even it is on auto payment

Number is not active

Hello,I switched to Public Mobile a few weeks ago. No problems the first 2 weeks. But now, it is impossible for me to contact other people, and i dont receive their calls neither. Which is a bit annoying as i am currently applying to jobs.. I have th...

Not able to receive phone calls after porting my number from other carrier

I completed the porting request to transfer my phone number, after the changes happened, I am able to make phone calls, but I am not able to receive phone calls.

Phone number is not active anymore

Hi all,I switched to public mobile a few weeks ago. No troubles at the beginning, but it had been impossible for other people to contact me for the last 3 days, and i can not contact them neither. No one to contact, and to be honest it is a bit annoy...

Wrong area code when picking new number

Hi, I am just in the process of setting up my sim card, but when i got to the option for picking a new number, the area number for Calgary are all wrong. I am getting a 825 and 705 area code? I clicked on Edmonton and some other areas and they see...

Resolved! New account - incoming calls not working

Hi - New PM user today. Incoming calls are not working and defaulting to previous supplier voicemail (Virgin), all other services are fine (text, data, outgoing calls). Please advise, thanks.

Can notmake or recieve calls

outgoing calls to a local number = message says that the call is long distance and can not be completed. incoming calls go straght to voice mail. I can receive text messages. What the heck is going on? Fix please.

Resolved! Making Payment on Account for Add-on Purchase - PAYMENT NOT PROCESSING

I am trying to add funds to my account to purchase US roaming add-on. I have autopay and it works fine but I am getting the message below. I called VISA and my credit card is fine. Balance is paid. There are no holds on the account. They cannot ...

Resolved! Can 30 day plans be changed to 120 days?

Hi all,I'm looking at the new $40/30 days plan. I'm currently on a 120 days plan and loving it. Can a 30 day plan be changed to 120 days so that I would pay every 3 months instead of monthly?Thanks for your help!Iulia

Resolved! Setting up Autopay using Prepaid Mastercard/Visa

Bonjour mes amis, A relative is looking to sign-up for Public Mobile, but doesn't have a credit card. If I wanted to setup autopay for their account is it possible to us a prepaid credit card for that? Let's say I bought a $100 prepaid cc to use fo...

Resolved! International texting

Why is it a text from nanaimo bc to trail bc classified as a international text

Tried calling my number and my husbands PM phone ring

Hi,Signed up with PM this weekend. 2 phones were activated at the same time. My daughter in law tried calling my number today and my husbands phone number also rang. We are so confused as both accounts have different accounts. Please help us to un li...

25 dollar credit

my referal and i didn't receive our 25 dollar credits on online enrollement

Walmart Trenton Ontario

Hand over $11.30 walk out with a sim card.No pressure to activate in store.

Resolved! Cheapest place to buy a Public Mobile SIM card, is it Walmart?

My Public Mobile SIM card was $10.50 with GST at Superstore in Calgary, AB. My brother says that he bought his SIM card for $7 at Walmart in Calgary. For the sake of new customers, I was wondering who sells the cheapest Public Mobile SIM cards?

Resolved! LOST PHONE

I lost my phone I believe in my home before FEBURARY 3rd. I have seen call records that show outgoing calls to the Voice Mail on repeated occassion. I am pretty sure no ones has my phone. Could the call records be there becasue when an outside cal...

Unable to access my account

My due date is today and I am unable to pay with my voucher because my service has been cut.

Impossible to get help for banned users?

How do public mobile subscribers contact support with a banned forum account? When a public mobile customer gets banned from the forum, they have also been banned from all types of account support. They are still customers of public mobile and they a...

WOW! Mobile in Oshawa

Hi I bought a SIM and had it activated at WOW!Alexandra was very helpful and had great things to say about Public Mobile. A few years ago I wanted to switch to PM, but at that time they weren't accepting new customers! I'm happy to now have my servic...

Resolved! SIM card experience at Walmart Northgate Mall Edmonton

Walked into the Wallmart at Northgate mall up to the wireless counter and there was nobody there and an employee told me that the gentleman had just stepped out, so I had to wait for about 10 minutes, when he came back I was the first on line I told ...

Bought top up vouchers

Well I thought I was getting help from a mod named Celsina but as soon as I gave her the pin numbers I have not had any word back from her so Im begininng to think I was scammed I hope note cause I have proof of our whole conversation

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