[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
611 msg
Set up account on July 2 now 611 msg. Account was supposed to continue with auto pay on visa. Not happening. Why?
Resolved! $1 bonus reward after activation
can I get a dollar reward to my nephew who got me the public mobile sim card last month when I activated my account? ThanksGrant
Resolved! Ability to delete multiple Private Messages in Inbox/Sent folders
Hi All,I see there are tick boxes next to our Inbox and Sent Messages, but when you tick multiple boxes I was wondering if there is a way to "Delete All Selected" option somewhere that I do not know of? Or, is the only way to delete these messages is...
Refund
Hi, i would like to know how to get a refund, since i paid for a service that i never got. I transfered my Koodo number to Public Mobile and it is 2 days later and i dont have my line yet. Its not a sim card issue nor a phone issue. Its the transfer ...
Porting Number
Hi, I went through the chatbot and it opened up a ticket for me. It was asking for my phone number I wanted ported over along with my current providers account number. Then it skips down asking for the SIM card number. Do you want the sim card for...
Account suspended for no reason
Hi I'm on autopay, My balance due is 0I turned on and off my phone,I contacted a moderator for support (not helpful). My account has been suspended for +24h now. What can I do? Beside switching to an other operator. Thanks
Resolved! Everytime my plan renews, my phone needs rebooting
Wondering if anyone can helpI have autopay set up and in spite of this, everytime my plan is renewed, my calls, texts and data stop working and I have to restart my phone and then wait a while for them to start working again.Is this normal? Is this j...
Resolved! Invalid Sim but not acitvated
Trying to set up my wife for a new accountGot to the end of the setup and waiting for it to activate but then get an error.So I had to go back to beginning of setup and now when I put in my sim card number it says it's invalid.Clear cache and history...
help
i just had my phone hooked up and went into the text messege options i changed the number that was there to my number and now my phone wont work for texts
Activation
The representative of Public Mobile wrote down my user name on the form. The website rejected the user name. Certain characters like periods, @ and others are not accepted. I wrote a different user name and it may have worked. I don't know. ...
Resolved! Public Mobile response to Shaw Mobile free service?
Since Shaw has announced the free plan with unlimited minutes and texting across Canada for Shaw customers(FYI 1GB of data is $10 for full LTE data and any unused data is automatically transfered to the next month). What is Telus/PM response? Why sho...
Resolved! Change number after 1 month
Hi, I would like to know whether it's possible to change my number after using it for a month? I would like to change it to an older number that I was having.
Resolved! Why are all my messages being sent as MMS?
So I'm in a group chat with 2 other people. I didn't start the chat. One of the other persons did. However, all my messages being sent are sent as MMS. The moment I click into the text field and enter a character, the message defaults to MMS. I ...
Resolved! Just noticed all my MMS messages are also being sent to another number?
Hi, anyone else notice this. I just noticed it when I looked at my usage history. It appears every MMS message I send is also being sent to this number 647-712-####. Anyone can provide some insight? Thanks.
Resolved! Incoming Call charges
I have searched the website for a specific PUBLIC statement that incoming international calls are FREE! Unable to find a simple answer to what must be such a common question. Some replies to posts say that such calls are free, but I don't see any su...
Resolved! Public Mobile vs Telus Network
Do Public Mobile customers get an inferior network quality comparing to Telus/Kodoo customers?
Resolved! Make an update to ensure uninterrupted service
I received a text today telling me to login to my account to "Make an update to ensure uninterrupted service". I logged in but couldn't find anything to update. Anything I need to do?
Resolved! Checking Your Usage
Hi, I am new to the community and wanted to know how I can check my call, text and data usage? Hope someone can help guide me. Thanks!
Resolved! add ons
if i add 5 dollar add on thats canada wide long distance is it only for long distance our can i call local too
Resolved! Calling not working
I can make calls and texts but I cannot get calls or texts. Please help me anyone!?
Totally frustrated with setup process
Step 2 asked me to either select a new number or port an existing number. Based on the advice from community/help articles, I first selected the 'select a new number' option, with the plan that I would change my number and port my number from Bell, H...
Resolved! New number
Hi there, I selected my new number, I can make phone calls out however when my wife calls my new number it doesn't call my phone, it calls someone else and a stranger picks up. Please help
Resolved! Flash sale :)
Hiya everyone I hope you are enjoying the nice weather anyways today I noticed there was a flash sale 0 for 3o days after activating new SIM card I did activate a new card and choose a plan I was billed the amount after I activated lol I thought this...
Resolved! change of plan question - rewards
Hi friends, I have 90 days plan for $120. I have rewards in $18 every 3 months. What would happen to those $18 I am getting quarterly assuming I will change my plan to monthly $40 one? Would $18 become divided by 3 and will I keep getting $6 rewards ...
Resolved! Talk service not working
I signed up with Public Mobile yesterday. When I got home and tried to make a call the phone did not work. Call the person who installed my sim and connected me with the service. He said it is because my payment has not hit my account. Shows a zero b...
Invalid SIM
Hi, I tried to activate my SIM yesterday and on the last step the page timed out (after I entered my Credit Card info) Chat support told me to click the back button and try again. This gave me same the page timed out message. Now I tried to activate ...
1Gb of data
My one giga bit of date when I purchase as a add on it uses 95% of my data within hrs and it drives me nuts as I’ve turned off my cellular data for my apps as well why when I run out of my regular data I don’t recieve txt messagrs
Resolved! Referral Code on Sim Card vs Account Information Code
After activating my PM account today, the overview provided a referral code: "Sharing is caring!Tell your friends to use this code xxxxxx or link when they activate with Public Mobile." But on the back of the PM Sim card holder, there is a sticker wi...
