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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12638 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23799 Views
  • 183 replies
  • 25 Bravos

iPhone SE no data or incoming calls

Hello, Yesterday I switched to PM from Fido. I have an iPhone SE and for some reason it does not seem to work. I can make calls but I see No Caller ID on the other side. I cannot receive calls or browse the internet. The plan I got is for 3G data. I ...

flaviuscons by Good Citizen / Bon Citoyen
  • 1035 Views
  • 11 replies
  • 0 Bravos

Where are the loyal members?

Bashing, foul language, complaints, even the most loyal members loose it or give up.That's what I read in here in almost every discussion thread. I completely understand the uproar but from what I could understand, the old contracts are not affected ...

ute1978 by Deputy Mayor / Adjoint au Maire
  • 2228 Views
  • 27 replies
  • 6 Bravos

Can't login to my acct

Hey there .. I was out of country and my payment was not made .. I can't login to my account I need help re activating asap please

Randy8706 by Great Neighbour / Super Voisin
  • 402 Views
  • 2 replies
  • 0 Bravos

add ons

hi, i added 2gb of add ons on my account however only 1gb was added and not the other. please help as i got charged for two and it didn't give me the extra 1gb.

skhan by Great Neighbour / Super Voisin
  • 286 Views
  • 1 replies
  • 0 Bravos

Resolved! Using Auto Pay credit and billing amounts

New to PM since January and signed up for auto pay but when my next cycle came up, I overpaid somehow because I paid manually what I thought I had to and that was incorrect. Brings me to another part of my question and that is does my billing amount ...

MyMobile by Good Citizen / Bon Citoyen
  • 835 Views
  • 3 replies
  • 0 Bravos

Ported Account

Hi there, @CS_AgentI recently ported my number away from Public Mobile and was paid up until mid August.  I was hoping to use the remaining month and get a new number so I can have another line.  Please let me know what my options are.  Thank you. Ry...

studhause by Great Neighbour / Super Voisin
  • 369 Views
  • 3 replies
  • 0 Bravos

Re: No mobile data/ internet

i have the 3 month plan and for some reason after 2 go my internet is shut down can some one explain please i should have 4 go per month

pachat by Great Neighbour / Super Voisin
  • 358 Views
  • 1 replies
  • 0 Bravos

Not able to regenerate email to reset password

Hi, my account expired yesterday, I want to pay for another 3 months or go on auto pay so that I can get my service back but I can't log in to do that because I forgot my password and I am not getting an email to reset it.

nnisha by Great Neighbour / Super Voisin
  • 392 Views
  • 1 replies
  • 0 Bravos

Resolved! Run out of Data - why in the second line there is an Expired?

Hi Guys... I know I had 12 GB of data to use for 3 month but It still run out... watching too much stream at one point..Now no internet on cell till end of month, back to 2007! ..I just logged into the self management centre and I noticed that I have...

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Lewis by Great Citizen / Super Citoyen
  • 1367 Views
  • 7 replies
  • 1 Bravos

Resolved! Roaming options

I'll be travelling to the US (New York) for a few days, and am looking to see what my best options for roaming are.  I've been using Roam Mobility for a while now, but I'll be going out from the major cities, where there is not a very good T-Mobile s...

jtm02 by Good Citizen / Bon Citoyen
  • 1688 Views
  • 9 replies
  • 0 Bravos

Resolved! stranded in limbo

 I registered my sim card from Public Mobile this afternoon, and set up my account, pre-paying for 90 days, and transferring my existing cell phone number to Public Mobile.  According to the site, everything went fine, although I didn't get an acknow...

MrsWendyB by Great Neighbour / Super Voisin
  • 1192 Views
  • 5 replies
  • 0 Bravos

Why my Mobile Data Network can't use?

I just changed my phone plan to $40/m, 90 days ahead plan. The phone call is ok. But my mobile data network can't use. What's the problem? How to solve it? Thanks.

Janny1 by Great Neighbour / Super Voisin
  • 674 Views
  • 5 replies
  • 0 Bravos

Resolved! OnePlus 5 serious problem

http://gizmodo.com/users-report-incredibly-scary-oneplus-5-911-bug-1797013967 Edit 1it has been fixed now

Harvir_K by Great Citizen / Super Citoyen
  • 2099 Views
  • 15 replies
  • 1 Bravos

Locked out of account

Hi there, I must've failed to log in too many times, and now I can't even password reset. Is there anyone I can contact to unlock my account? I'm desperately trying to add US Roaming Data for a trip I'm taking on Thursday. Thanks,wchong 

wchong by Good Citizen / Bon Citoyen
  • 554 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't complete 2-step add-on purchase

I purchased $30.00 of funds to add 1 GB of data to my plan. I am aware of the two-step process and tried to purchase it through the funds, I got the "good things come to those who wait" loading message and then it refreshed the page and the 30.00 are...

hexenkunst by Good Citizen / Bon Citoyen
  • 1083 Views
  • 5 replies
  • 0 Bravos

Resolved! Add on for old $25 plan

Hi i wanted to know is the data add on for the old $25 talk and text plan 3G or is it lte.

Harvir_K by Great Citizen / Super Citoyen
  • 985 Views
  • 7 replies
  • 0 Bravos

I AM BACK :)

I AM BACK .I was bored so started this.

Harvir_K by Great Citizen / Super Citoyen
  • 778 Views
  • 5 replies
  • 1 Bravos

forget my password

hello,I have un account  and un phone number with public mobile. .I  have forget my password. Can you help me ? How can I have acces in my account  because I have need for my account number ?Thank You

genci by Great Neighbour / Super Voisin
  • 889 Views
  • 6 replies
  • 0 Bravos

Resolved! New Plan Set Up Error

Hi Public Mobile,I am new to Public Mobile and has just switched my account from other carrier. Everything works fine and I've chosen the 90 days plan (3G+3G Bonus, unlimited International test & unlimited provincial talk) for $126. After I inserted ...

skwan by Good Citizen / Bon Citoyen
  • 634 Views
  • 2 replies
  • 0 Bravos

Processing Issue signing up for Public mobile

Hi there. attempted to sign up for public mobile. Already bought a SIM card. Went to activate it and got all the way through to payment section. After hitting submit, i got an error message saying there was an issue processing. I tried to log in, but...

liwesley31 by Great Neighbour / Super Voisin
  • 564 Views
  • 4 replies
  • 0 Bravos

Any way to get the $25 for unlimited talk & text plan

Hi @CS_Agent I bought a SIM online and it got "delayed" in the mail. With that, I just got the SIM and wanted to activate it with the $25 Unlimited Talk & Text plan (that is normally $30). Is there anyway to grandfather this plan for this first set-u...

MR2MK1SC by Great Neighbour / Super Voisin
  • 1105 Views
  • 5 replies
  • 0 Bravos

1G Data Add On

Hey all,I added the $30, 1G data Add on to my plan last week but it isn't working. It shows up on my account as having been purchased, but the only time my phone connects to the network is when I'm also on Wifi. What gives??

ksylvest by Great Neighbour / Super Voisin
  • 685 Views
  • 4 replies
  • 0 Bravos

More Moderators Joined the Community

On behalf of the community and oracles, welcome to the community.   As part of the new Support Structure, mods from other channels have registered to the community. This means more mods will be available to help out users with the account related iss...

NDesai by Oracle
  • 4304 Views
  • 39 replies
  • 16 Bravos

Ongoing wireless promos

From MobileSyrup (derp not mobilicty), heres a link with all of the mobile promos going now this week, given the recent "promo" on public mobilehttp://mobilesyrup.com/2017/07/17/rate-plan-smartphone-canada-carrier-july-17-july-23/

Data Usage detail

Trying to figure out why data usage is so high so want to look at daily usage but can't seem to get that anywhere.  Main screen shows 10+ gb used but need to know when to figure out if there was a particuler day that ate up the data.  Usage history i...

hbalter by Good Citizen / Bon Citoyen
  • 752 Views
  • 3 replies
  • 1 Bravos

Resolved! A Needed Feature on the forums. Data Saving Section.

Its obvious to me that aside from the issues with PM, of which there are loads.  There should be a section dedicated to helping newbs save data.  This would include OS Specific advice, hacks and tips to help get the most of the data PM is barely givi...

pwrdesign by Good Citizen / Bon Citoyen
  • 1122 Views
  • 3 replies
  • 1 Bravos
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