03-25-2019 04:46 PM - edited 01-05-2022 03:56 AM
Hi, Can I switch to Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus without losing my pre paid money for the $25 plan?
03-25-2019 04:54 PM
@kailashk wrote:Hi, Can I switch to Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus without losing my pre paid money for the $25 plan?
You must select change on next renewal do not select change plan immediately or you will lose whatever is left on your current plan and will receive no credit for it either
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03-25-2019 04:54 PM
@kailashk wrote:Hi, Can I switch to Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus without losing my pre paid money for the $25 plan?
You will not lose the money in your available funds and the system will take them first and your rewards (if you have 2$ autopay for example) and after your credit card IF you do it at the next renewal date as mentionned above. You have the choice on your self serve account on the first page..CHANGE MY PLAN and you will see the choice DO IT NOW or AT THE NEXT RENEWAL DATE.
03-25-2019 04:50 PM
Yes if you select switch at next renewal date.