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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73013 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74944 Views
  • 180 replies
  • 32 Bravos

Reactivated SIM

I'm hoping to use my old PM SIM to reactivate my account - but its not workings - thoughts? 

kschnare by • Good Citizen / Bon Citoyen
  • 1312 Views
  • 4 replies
  • 0 Bravos

Resolved! Unable to make long-distance call to Germany

Hello, I have purchased the $15 400-minute long-distance add-on and I wish to make a call to Germany, specifically, the Deutsche Bank international student help line at +49 (0) 69 910 10006. (I also tried their ordinary English information line at +4...

a2uw by • Great Neighbour / Super Voisin
  • 3560 Views
  • 5 replies
  • 0 Bravos

Getting started

Hi.  I went through the process to activate my new sim card and choose a plan.  On the final step, when I submitted my payment information, it processed for several minutes, then gave a generic error indicating I needed to logout.  I verified that my...

cleeman by • Good Citizen / Bon Citoyen
  • 1865 Views
  • 5 replies
  • 0 Bravos

Resolved! Delayed Reward?

Over the weekend I activated a new phone with my referral code around 930PM, though didn’t receive the reward until 12PM the next day. Is it typical to have a delay in receiving a reward?

Carniam by • Model Citizen / Citoyen Modèle
  • 3165 Views
  • 13 replies
  • 2 Bravos

only can make emergency calls only

I went to put time on my phone and it says emergency calls only.  How do I put time on my phone when it says that.

Laurie2 by • Great Neighbour / Super Voisin
  • 2526 Views
  • 14 replies
  • 0 Bravos

Data Usage

I changed my plan 4 days ago from 4 gigs to 8 gigs and I still have 4 gigs

derek1959 by • Great Neighbour / Super Voisin
  • 2437 Views
  • 12 replies
  • 0 Bravos

PASSWORD CHANGE

Can someone please tell me why I keep getting phone calls telling me that I have to change my password?  I have no idea what this person is talking about and what password has to be changed and why?  It would be nice if this robot could be more expla...

Speedy by • Good Citizen / Bon Citoyen
  • 1469 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot make nor receive calls

I just connected with public mobile today. I transferred my phone # from Telus. Messaging is working but I am not able to make nor receive calls. The connection was done more than 8 hours ago 

marigold by • Great Neighbour / Super Voisin
  • 1781 Views
  • 5 replies
  • 0 Bravos

Resolved! Free International Texts

When a plan gives me "free international texts", does that mean all standard text messages coming in and going out of Canada to anywhere in the world are free?

govserv1 by • Good Citizen / Bon Citoyen
  • 1839 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: Receiving calls from Mexico

Just posted a similar question. My friend actually called his carrier who was told that my number did not exist. Did you ever resolve this? 

vicgal by • Good Citizen / Bon Citoyen
  • 3800 Views
  • 13 replies
  • 0 Bravos

Funds not showing updated balance?

So my renewal is on July 2nd.  I have 4 dollars of funds remaining.  I went and made a payment to cover the amount due.  I never got any confirmation that the payment was successful.  So I tried again but got a message saying that I already have enou...

mobileguy by • Model Citizen / Citoyen Modèle
  • 3232 Views
  • 25 replies
  • 0 Bravos

Promo code

Hello. I am new to Public and seen there is a code that I can use (A reference code). Is there a place that people post these codes or would I have to get this code from someone? Thanks Andrew

AndrewB by • Great Neighbour / Super Voisin
  • 2206 Views
  • 7 replies
  • 1 Bravos

Barely any service since switching from OnePlus 5T to Samsung A51

I live in an area where cell service should be great.  All my friends on their different carriers have no problems, then theres me.  I had a OnePlus 5t and maybe got 2-4 bars of service.  I just switched to a Samsung A51 and now I have no bars and st...

tabbitatt by • Good Citizen / Bon Citoyen
  • 4989 Views
  • 27 replies
  • 0 Bravos

Cannot make outbound call to local number

Hello,  I hope someone can help me please.I have unlimited provincial plan. I can make outbound calls to everyone in Ontario, except one local number with area code 647.It says " you dont have an active addon, this call is a long distance"I tried rem...

arun1824 by • Good Citizen / Bon Citoyen
  • 3135 Views
  • 13 replies
  • 0 Bravos

transfer phone # from other provide

Please note that the block as been removed on phone # xxxxxxxxxxxxx and xxxxxxxx ,  please activate?  edited by colmputergeek541: phone numbers removed

martinemartin by • Great Neighbour / Super Voisin
  • 1360 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment failed

Hello, I have been a public customer for a few months. The auto pay always worked fine. This month I logged in to see my auto pay has failed. I have been trying for hours to register my card but it keeps saying reg. Failed.    Is there any way to mak...

psk0812 by • Great Neighbour / Super Voisin
  • 3779 Views
  • 12 replies
  • 1 Bravos

USA (Talk, Text and Data) 10 days for 20$

Hello all; I hope everyone is staying safe and healthy. I have asked questions in the past regarding the USA add-on.  These two may be a simple ones to answer but I have to ask anyway, lol. 1) as soon as I add-on USA (T, T & D) the clock starts, corr...

rickstevens by • Good Citizen / Bon Citoyen
  • 2194 Views
  • 7 replies
  • 2 Bravos

Resolved! Voucher

Can’t post my pin number

jpickford by • Great Neighbour / Super Voisin
  • 2082 Views
  • 7 replies
  • 0 Bravos

Resolved! Question about welcome back email offer

Hello users, I received an email offer that if I activate before June 30, 2020 using my previous account email address (this account was deactivated months ago) then I can get $10 or $15 off my bill for 12 months depending the plan I choose. This is ...

Resolved! Cannot finish activation

I got an email with promo: $10 credit for anyone who return to Public Mobile. I bought a sim card and started the activation. In the middle of it I hit the back button. After it I could not proceed with activation. The system reject the SIM card numb...

maxkram by • Great Neighbour / Super Voisin
  • 1715 Views
  • 4 replies
  • 0 Bravos

I can't do any call

I made a payment but I can't make any call also I change my plans but still doesn't work so public mobile took all my money and I can't do anything

Chimpy by • Great Neighbour / Super Voisin
  • 1354 Views
  • 4 replies
  • 0 Bravos

Resolved! Mobile Network not available

Hello, I'm using a OnePlus 5 and whenever I try to make an outgoing call I get mobile network not available. I can receive calls though. There hasn't been any software updates on my phone for a month so I don't think it's a bad update.

moffa by • Good Citizen / Bon Citoyen
  • 3878 Views
  • 12 replies
  • 1 Bravos
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