Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Loyalty Rewards validation

Hi,Doesn't look like loyalty rewards were applied.Can someone validate as I think I was over charged. Same goes for my wife's account.

Resolved! Cannot call out. Cannot text out.

I just activated online with a voucher. I can receive calls. I can receive texts. Got a new number. I cannot make outgoing calls. I cannot send any texts. I have a iPhone 6.$15 plan. @gpixel I spoke too soon about the problem being fixed.

Resolved! Lost Phone - Want to disable SIM

So I lost my phone, and want to disable the SIM, but I don't have a self-serve account with that phone number. I used the autopay feature. Is there a way for me to disable the SIM without a self-serve account?

Resolved! Sim card network puk when trying to move the sim card from old phone to another phone

I had to switch the sim card from my old unlock phone to another unlock phone. When it first was place in the phone, it asked for the pin number. I had tried using the numbers found on my purchase sim package a couple of times. Then it started to ask...

Resolved! Just got an Oukitel K6 and it won't connect to the network

Phone sees the phone number of the SIM and the APN seems to be configured properly but no signal. Is there a workaround ?

Resolved! Unreserve my PM number to port out to Telus

Hello, tl;dr: want to move from PM to Telus, but the number is reserved by PM. How to undo this? I'm trying to port the number that I have with PM over to a Telus plan. I went to the store today and tried switching, but the service rep from Telus was...

Resolved! Inquiry on referral

I have been referred by a friend and have joined the network when do I get 10$ for referred by a friend?

Resolved! Rewarded by the community

How do you know how much you will get in rewards and where do you look to start answering in the community?How many replies does it take to get to $20?

LG G8X ThinQ

I just purchased an LG G8X ThinQ phone and have used my public mobile SIM card in it. The PublicMobile webpage does not include this phone in their list of phones that will work, but it does.

Resolved! Invalid SIM

I´ve problem trying to activate my SIM card, when I'm activating and I´m trying to continue with the process the website say Invalid Sim Card. I don´t know how to fix it. I hope that you can help me with that soon. Thanks.

I can't call out.

Recently gave my son my old phone, he has tried to call anyone and can't, he can send and receive texts and also revive calls just can't call out, thank you Brian

Resolved! invoice

Hi, I am on autopay, my account was debited today, which is fine, how do I get a receipt or invoice for my business? thanks

Locked out of my account

Hi there, im locked out of my self serve account and i only did one try... I need to change the billing information because right now i have no plan on it. Help!

Resolved! Motorola G8 Play

Can I use a Motrola G8 Play to get activated. It is not within the choices on the Public Mobile website.

Resolved! Started to sign up for new account

Started to sign up for a new account and the process did not complete. Got to the page to enter credit card info & sign up for auto pay and then the screen wouldn't stop loading.Now when I go to try to sign up again it says the SIM card is invalid, b...

Resolved! Changing from French to english

Emails plus my phone is in French and I need english

Monthly amount more expensive for two months

Hi, for the months of may and june, my account was charged 1$ extra for topup without notification, and without any change. Then in july, back to the normal amount. What is that about?

Resolved! Homeline phone number transfer

Hello, Is it possible to transfer telephone number from home business plan (not mobile #) with Shaw to mobile number with Public?

Resolved! Did I purchase the correct minutes?

I noticed that I was using more than my usual # of minutes in local calling , so I purchased what (I believe) to be more minutes to use before the end of my 30 day plan. I could not see any 'local' minutes on the add on's page, so I purchased 50...

Resolved! activation

I have ported my phone number over to public yesterday from Telus and now I have no cell service . when I try to activate my sim number im continually told its a invalid number. I have cleared my cache and waited a hour between try's but still get th...

Data

My data won't work got plan yesterday

Resolved! How to link phone number to direct alert by telus health

Sim card number

When trying to set up my selfserve account it keeps telling my Sim card number is incorrectly. If checked carefully and it is correct. I am unable to create an account because of that

Resolved! How to pay bill off my available credit?

I am a new costumer, I do no know how pay my bill/ I do have $20 available found on my account, how I can transfer that many to my bill?My account number is xxxxxxxxxxxxxxx, please help me. edited by computergeek541: account information removed

Resolved! Call out and receive calls issue

I unfortunate locked myself out of my phone but fortunately got back in. Everything seems to be working but I cannot make calls out or receive calls. Texting is working fine.Can anyone help?

starting up

im trying to activate my phone but its telling me my sim number is invalid

Resolved! New to the service.

Hey guys, can someone help me how to see the receipt for my billing, I keep looking on my account but I can’t figure out where to go. I just need to know and see how they billed me and the list of my usage on my account. Thanks. Keep safe everyone.

Resolved! 2$ autopay rewards.

Hey guys, is anyone knows here about the 2$ autopay rewards, it didn’t apply to my last billing they still charge me the full amount of my billing. Can someone help me in regards with this rewards, do I need to activate something to earn my rewards. ...

Resolved! Public Mobile services is down July 28/2020

I can't make any calls today, I'm in Toronto. What's going on?

Account suspended

I received a message on my profile saying my account was suspended unless I paid my balance. i paid the balance, and was later charged (presumably auto-pay) again. So I’ve paid double for this months bill. how do I go about getting one of my payments...

Community

Forum Posts